How to do well the online sales of hotel rooms?

Hotel network promotes guest rooms from the following aspects: mastering guest characteristics, introducing guest rooms flexibly and guiding guests skillfully.

method introduction:

1. Accurately grasp the characteristics of guests

The front desk service personnel should have keen observation ability, timely grasp the types and characteristics of guests, and promote rooms according to different people, so as to be successful.

for business guests, for hotels without business floors, waiters should sell them quiet rooms with sitting rooms.

for tourists, rooms with beautiful views can be recommended, and for elderly guests, rooms that are quiet and close to the elevator should be recommended.

second, introduce the room flexibly

the waiter must know the price of all kinds of rooms in the hotel, and know the type, location, shape, orientation, area, facilities and equipment of the rooms.

in the process of selling rooms to guests, we should emphasize the room value rather than the price, so that guests can feel that the rooms we sell are worth the money, and then the room value will be easily accepted by guests.

when a person arrives at a hotel for the first time or the guest doesn't specify what kind of room he needs, the waiter can recommend two or three rooms with different prices to him according to the characteristics of the guest for the guest to choose.

when introducing, you should start from the high-priced rooms to the low-priced rooms.

guests need to visit guest rooms on the spot. The waiter can invite guests to visit several different types of guest rooms. Pay attention to choosing rooms with better scenery, environment, lighting, facilities and room maintenance, so that guests can have an intuitive feeling.

At the same time, during the visit, you should skillfully answer all kinds of questions raised by the guests to dispel their doubts.

Third, skillfully guide the guests

When encountering hesitant guests, the waiter should analyze their psychological activities, patiently introduce them, and do everything possible to dispel their doubts.

guests may find it hard to leave a room because they don't like it. Attendants should not insist on their own opinions, but should respect the guests and express their approval and support for their choices, so that they can feel that their choices are correct.

and quickly check in for the guests.