What should I do if the water heater and air conditioner in the hotel are broken?

When staying in a hotel, if you know in advance that the air conditioner and water heater are broken and you still check in, you are doing so voluntarily. If the store does not explain and charges are normal, you can request a replacement or refund.

When this kind of air conditioner and water heater have problems at the same time, I think the hotel will definitely notify you in advance. If you continue to stay, it is your personal consent. I think the hotel will definitely give a discount or reduction of the fee, so In this case, you can request to change rooms. Secondly, if the store does not notify you in advance, you can call the consumer complaint hotline to lodge a complaint and safeguard your rights.

My personal suggestion is that regular hotels will notify them in advance, so they will satisfy the guests, otherwise they will lose their credibility.

I hope my answer can help you, and I hope you will adopt it. Thank you.