5 reports on duty work.

# Report # The introduction is realistic, accurate, well-founded and detailed, which is the key to writing a good situation report. The following is a report on duty work, welcome to read!

1. Report on duty work

1. Leaders attach importance to duty work in place

Duty work is an important hub for coordinated operation in the whole region, and it is an important work to ensure efficient and orderly operation and timely handling of emergencies. XX attaches great importance to the duty-keeping work, and requires the duty-keeping work from the aspects of duty system, responsibilities, personnel and discipline. Before the festival, a working meeting on duty was held. The leaders arranged and deployed various tasks on duty, and retrained the personnel on duty, asking all the personnel on duty to raise their awareness and do their duty to ensure that there was no problem in the work on duty during the Spring Festival.

second, the responsibilities are clear, and the duty work is carried out in place

during the Spring Festival, XX strictly follows the duty system and implements the leadership shift system, the 24-hour duty system and the emergency information reporting system. Repair and update the hardware and software equipment of the duty room, and provide all-round guarantee for the duty work. Require all units to arrange comrades with strong sense of responsibility and ability, who are familiar with the work to be on duty, and there must be special personnel to hold important positions; The personnel on duty can be familiar with the work flow on duty and skillfully operate all kinds of equipment and facilities on duty to ensure smooth command and communication.

Third, do a good job in hidden dangers investigation and put the duty work in place

According to the characteristics of accidents that are prone to occur during the Spring Festival, strengthen the investigation and rectification of safety hazards in key parts before the Spring Festival, implement the duty personnel and duty system, educate the villagers, do a good job in safety prevention, and implement the responsibilities to people.

during the spring festival, under the great attention of the leaders, with the full support and cooperation of XXX, XX spent the Spring Festival holiday smoothly, safely and smoothly. Everything was running normally, and there were no unexpected events above the level. The staff on duty showed excellent professionalism, which made the people of XX spend a peaceful and peaceful Spring Festival.

2. Report on duty work

According to the requirements of the general duty room of the county government, we will strengthen the deployment of duty work during the Spring Festival to ensure that the duty work during the Spring Festival is efficient, orderly and stable. Our town has made relevant arrangements, and now we will summarize the duty work during the Spring Festival holiday, as follows:

1. Plan ahead and plan ahead.

before the festival, the relevant leaders of the town government led the staff to conduct special inspections on duty and safety work, and conducted safety inspections on doors and windows, power supply, transportation, fire protection and other safety issues to eliminate potential safety hazards. At the same time, a safety education conference was held to educate the personnel on duty, and the personnel on duty were required to attach great importance to and do a good job on duty.

second, leaders take the lead and make careful arrangements.

during the festival, the system of leading group members taking classes and being on duty 24 hours a day is strictly implemented. Every day, a shift leader will co-ordinate the work during the festival. The duty leader is responsible for 24-hour duty matters, including personnel deployment and emergency handling. In addition, one staff member is on duty in the day shift and one staff member is on duty in the night shift to cooperate with the leaders to do a good job on duty. The personnel on duty should arrive at the post on time and fill in the duty record carefully, record the incoming and outgoing calls and personnel, make a good handover between the day shift and the night shift staff, carefully check the doors and windows, and turn off the power supply to ensure the order and stability during the duty.

third, strict discipline and implementation of responsibilities.

during the holiday season, the duty shift system should be implemented seriously, and the responsibilities should be broken down layer by layer. The personnel on duty should keep the telephone open for 24 hours, and they should not leave their posts without authorization during the holiday season to ensure the smooth operation of the government system.

fourth, work hard and strengthen responsibilities.

during the festival, all shift leaders and other personnel on duty arrive at their posts on time, without leaving their posts or absenteeism, and fill in the duty records on time to truthfully record the incoming calls and personnel. No petitions, no unexpected incidents, etc., this holiday passed smoothly!

3. Report on duty work

In order to ensure campus safety during the winter vacation of 2XX, avoid all kinds of accidents, take safety work as a top priority, and create a happy and peaceful holiday atmosphere for teachers and students, according to the requirements of the Yaocun Town Education Committee, make a fuss about the details, make great efforts in implementation, and do a good job in security work during the winter vacation of 2XX.

first, do a good job in education and safety self-inspection before the holiday.

1. Have a good school committee.

In order to further raise awareness and strengthen the leadership of holiday work, we should seriously study and deploy the school nursing work in our school, put the holiday security work in a prominent position, and pay close attention to it.

2. Sign safety responsibility letters with teachers, students and parents.

In order to make all teachers spend a safe, peaceful, happy and meaningful Spring Festival, in the spirit of being responsible for themselves, their families, the school and the society, the school signed the Responsibility Letter for Holiday Safety with students and their parents.

3. Carefully deploy and be strict with holiday safety.

On the morning of January 2th, 2XX, all teachers should be given a safety education focusing on preventing traffic accidents, food poisoning and illegal crimes. Then the safety education during the winter vacation is carried out in class. Teachers take the lead in buying fireworks and firecrackers from small shops and setting them off correctly according to the requirements of the product manual.

our school has carefully worked out the holiday duty arrangement and made clear the requirements. Clarify the handling of emergencies. Do a good job in fire prevention and theft prevention. Teachers on duty shall strictly abide by relevant regulations, make frequent inspections and inspections, hand over shifts on time, make good attendance records, conduct safety inspections, and ensure that the telephone is open 24 hours a day.

4. Strengthen the inspection of hardware facilities.

A comprehensive and thorough safety inspection was conducted before the holiday. (The key points are: doors, windows, water, electricity, fire, locks) No major safety hazards were found through the inspection.

second, do a good job of safety inspection during the spring festival.

1. Telephone inquiry.

The leaders made many irregular telephone inquiries about the teachers' duty, and recorded them in detail.

2. On-site inspection.

On the morning of the fourth day of the first lunar month, the teachers on duty in our school, Wang Liansheng and Li Xiayun, found that the heating pipes and office radiators were leaking, and reported them to the boiler-burning personnel, Wu Gaifu, Li Fuyou and the headmaster. After 1 days of timely maintenance, no large-scale damage was caused. After inspection, timely rectification, replacement of radiator and pipes damaged in winter, to ensure safe heating before school starts.

third, ensure the safe operation of heating facilities.

the teacher on duty is on duty on time, check the boiler combustion in time, and keep the fire, water, electricity and communication normal. Our school is now in class, and now the overall appearance of our school has taken on a new look. Because all the teachers on duty work hard, patrol carefully, be strict with their duties and overcome many difficulties, our school did not have any major unsafe accidents during the winter vacation of 2XX, and successfully completed the holiday security work.

4. Report on duty

Time flies, and it has been four months since I came to China Film in a blink of an eye. Looking back on these months, I can't help feeling, the leaders are careful and caring, and the enthusiastic help of colleagues is vividly in my mind. I feel precious that the company has given me such a platform for learning and growing. I will not live up to the expectations of leaders and colleagues, study hard the basic business knowledge, be familiar with the front-line workflow, and improve my professional quality and management level. The following will be a simple personal summary of my work, study and life in the past few months.

1. Work and study

1. Box office study

On the first day of coming to the cinema, the first task given by the leaders was to learn the front-line workflow, be familiar with and use the ticketing system flexibly. Wei Haiyan gave me a lot of help in the study of box office. I also love learning. If I don't know the business, I will ask immediately. If I am unfamiliar with the operation, I will always take the initiative to call Wei Jie for supervision. When I encounter key and difficult-to-understand processes, I will also take the initiative to take notes and slowly ponder. Officially, with this willingness to study and study, I can basically buy a ticket independently in about two days. While learning the basic business, I feel that I also enjoy the process of buying tickets.

2. Selling learning

Compared with box office, selling learning is not only a systematic operation, but also a reflection ability and calculation level. I admire Li Chunmei for this, and I am glad to have such a senior to teach me. Under the inculcation of Sister Li, I have a deeper understanding of the selling system. The daily inventory and statistics of goods, the maintenance of machinery and equipment and the daily management of goods have a basic understanding and mastered the basic process of selling goods.

3, field work learning

Field work is a very complicated and tedious job. In the few days of the field affairs, we started with the ticket checking, and gradually deepened. The renting and selling of 3D glasses, patrolling the field, and dealing with the escaping hall, each work needs to be quick-witted and flexible. These skills are difficult to master quickly through training, and you can only watch and listen more, and think about summing up practice slowly. Summarize other people's processes and methods of dealing with things, and find a more perfect way that suits your own work experience.

4. Computer room learning

The nature of computer room is different from other positions, and it is more about dealing with machines and operating systems in the computer room. I studied with Shi Lei in the computer room. The first thing I have to learn is to be familiar with the projection machine, how to turn it on and off, and how to handle simple machine failures, and to understand and be familiar with the working principles of the projection machine and various supporting facilities. Secondly, it seems simple to learn how to turn on and off the air-conditioning fan. In fact, the key point is how to perceive whether the temperature in the hall is comfortable and suitable for watching movies. To do this, we should keep close contact with the field affairs and individuals should go to the hall from time to time to feel the temperature changes. The third key point of learning is how to master and operate the TMS system skillfully. To do this, we should not only learn the basic operation steps, but also be careful not to make any mistakes. Therefore, to do this job well, we should constantly take pains to repeat the inspection, so as to ensure foolproof.

5. On-duty manager post study

If my days in China Film are compared to building a house, box office, selling goods and studying in the field computer room can be compared to laying a foundation, then how can I get to the first floor? How can you make this first floor strong and beautiful without losing style? My manager on duty is trained and studied with Xu Xingxiang. Sister Xiang can always inculcate, and she will teach all the key points and details. I also study hard, and I will record many key points in my notebook. I will ask Sister Xiang how to do the details and key points that I don't understand. Of course, no matter how good the workflow is, < P > is not necessarily a competent manager on duty. There are two important points in the position of duty manager, namely, the ability to improvise in communication with customers and the skills in handling customer complaints. On these two points, I feel my own shortcomings. First, although I have more than two years' working experience in high-end hotels, the groups and nature of services are different. There is a great difference in quality between the customers of cinemas with mass consumption and the customers of hotels with high-end consumption, which makes me have some headaches in dealing with related complaints. Second, I'm new to the cinema industry. When I encounter some things, I don't have a clear idea in my head, and my business level and skills in all aspects need to be improved. In view of my own shortcomings in dealing with customer complaints, I did not escape, but actively studied. Listen more, listen to what the manager on duty says about the same customer complaint, and how the customer reacts; Look more and see how their gestures and expressions communicate with the guests; Think more, think that I should solve the problem in this situation and put myself in the other's shoes to think about the customer's mood at this time; To sum up, I'm not only following Sister Xiang to deal with the guest complaints, but I always run there for the first time when I have the opportunity to study, listening more, watching more and thinking more. Summarize how different managers on duty handle the same customer complaints, what are the shortcomings, what I need to add, how to deal with these situations myself, and gradually deal with these customer complaints like writing a computer program. Some abilities and talents are very important, but I believe in experience and practice more.

6. Learning from Marketing Department

Marketing Department plays an irreplaceable role for a movie theater, especially for a newly opened movie theater, how to explore the market, how to attract customers through various activities, and how to achieve certain publicity effects through various publicity means so as to realize the advantages of regional main market. These are the basic qualities that a future movie theater leader must have. Studying in the marketing department, there are still many maladjustments at the beginning, which are not suitable for this fixed working form and working hours. Of course, a new environment always takes time to adapt. First of all, we should learn to arrange films with Sister Wang Fangjie. Unlike Sister Xiang, Sister Wang Fangjie only gives a rough description, but all the necessary processes and key points will be mentioned. Look at your own understanding and ask if you don't understand. At the beginning, I was still a little uncomfortable, always ignoring the past and the future, and the row was messy and particularly nerve-racking. Fortunately, I gradually adapted to this rhythm. Every day, I always ask myself to practice arranging films at regular intervals and grasp the popularity of the newly released films through various channels to understand the attention of the target groups. Secondly, I learned how to book and print the group purchase volume. Just as a unit needs to buy the volume, I have the opportunity to actually operate it. Thirdly, I learned about the implementation of related activities with Yan Xintong, and learned about the main channels and means of our market promotion. Finally, I followed Fang Lin to plan this year's anniversary and Christmas activities. I also wrote a Christmas activity plan for Fang Lin. Of course, Fang Lin will not let me idle, and analyze the market of various weekly and monthly reports. In short, the study in the marketing department for nearly a month can help me to understand the daily operation of a cinema from a higher perspective, understand the daily work flow of the marketing department, master and master the film arranging operation and the production of various reports, and independently analyze the market share of competing cinemas around me, as well as the advantages and disadvantages of our cinema.

2. Experience

1. Adapting to my job

My major is tourism management, and I have been engaged in the hotel industry since graduation. Coming to China Film is my first contact with the film industry, and of course there will be a lot of discomfort. First of all, the adaptation of work content. Contact with a new industry, everything must start from scratch, from scratch. When I was studying with Sister Xiang, I didn't know how to deal with problems or complaints at first, and even I didn't form a complete model for dealing with problems in my mind. Therefore, it may give people the impression that they are hiding behind when something happens and have no motivation. This is just a growing process. I am familiar with the work flow, work content and ways to deal with customer complaints of the manager on duty, so I can handle and solve problems with ease. I like this job more and began to turn my work into a kind of enjoyment. Secondly, the adaptation of the service object. My last work unit was an international chain of high-end luxury boutique hotels, and the target groups I served were either rich or expensive with high quality. Watching movies is a kind of mass consumption, and the people and things you come into contact with are unimaginable in the hotel industry. Of course, it is also the most training and challenging job. If there are differences, try to find out the similarities of these people, classify and summarize them, and grasp the psychological characteristics of customers and divide them by one. Finally, the adaptation to the working environment. The work environment is mainly the part of interpersonal relationship. If you want to be a qualified grass-roots manager, the interpersonal relationship with employees should be handled appropriately, both