Seven selected articles on the year-end work summary of the sales department

The new year is about to usher in. Looking back on this year's work, I believe that everyone has gained a lot and accumulated a lot of experience. How to write a summary? The following is the "Seven Selected Year-end Work Summary of Sales Department" compiled by me for everyone. It is for reference only. You are welcome to read this article. Chapter 1: Selected year-end work summary of the sales department

In this busy 20xx year, xx successfully completed the annual turnover. As a store manager, I am very excited. This is also an affirmation of our work. Harvest is an effect achieved through continuous hard work. You must clearly understand this when working. At the end of a year's work, I am still very nervous when I think about it. I must do these well at work and realize my goals. A value is not easy. Work is work and cannot be confused with some bad habits of individuals. Think about the change from a loss-making state at the beginning of the year to a turnaround later. This is something that all xx employees have in common. As a store manager, I also bear a lot of responsibility.

1. Management

To realize the unity of all employees in the restaurant, our xx restaurant is a service-oriented restaurant, so we have been cultivating a high standard of service status for all employees. From the store manager to the ordinary employees, this is very necessary. In order to achieve this, everyone has made relevant preparations during this year's work, mainly in the work area. A very critical thing is to cultivate each employee's work enthusiasm, unity, and a certain degree of tacit understanding at work. Of course, I believe these should be improved. No matter what it is, you must have a good heart. I have a strong sense of responsibility. Looking back on the past year, my restaurant has done a good job in the management system. All employees actively implemented each system and did their best to be themselves.

2. Work

Facing this busy year, as a store manager, I am always more concerned about the daily turnover. The beginning of the year is a very big year for the restaurant. Because the market was not very good, all our employees were in a sluggish working state in the first quarter of this past year. Also because the business was not very good, we laid off employees in the first quarter. I know this is very bad. Yes, I think everyone should be united when it comes to work. No matter what I do, I am developing a good habit. In the past year, the losses in the first quarter also made me very stressed. I combined a lot of experience and carried out a series of internal rectifications. In the second half of the year During the business, I continued to learn and did some promotion, and the situation turned around. It was very difficult to think about it. It was still a very difficult period.

3. Work Plan

For 20xx, our restaurant has also made a series of plans, both in terms of hygiene and service, which are very critical. The restaurant needs Make some adjustments and continue to maintain a good filling to make a profit, but the service-oriented point has always remained unchanged. The work in the coming year will definitely be more fulfilling. The xx restaurant is united and determined to do a good job and do a better job. xx service, serve customers. Chapter 2: Selected year-end work summary of the sales department

In 20xx, our company's marketing department fully tapped potential and decomposed tasks layer by layer based on the arrangements and deployment of the head office and the prescribed indicators issued by the provincial company. , strengthen business management, people-oriented, focus on personnel training, and strengthen performance assessment. As of June, the city's business income has reached x million yuan, and the overall ranking has jumped to Having achieved good results, the work in 20xx is now summarized as follows:

1. The marketing department also took various measures to promote new businesses and new products to county and district companies

Since x We will conduct training and convene the marketing and sales backbones of each county to conduct training and discussions on product rates, and summarize existing problems to find a rate package suitable for the local area. In June, based on the market competition, we applied for a monthly fee package from the provincial company and organized promotion throughout the city. In June, managers, supervisors, and maintenance personnel from each county were organized to participate in provincial company training to learn business theory and marketing planning, which has a very good guiding significance for business promotion.

2. Basic management:

Implemented the audit of business accounts, detailed verification of refunds and disassembly, disassembly of fake users, clearing of long-term arrears, customer information organization, resources A series of basic management tasks such as sorting, installing and maintaining materials, and terminal management effectively avoid the loss of business income and costs.

Starting from June, the Marketing Department has adjusted the original weekly audit system for county and district companies in accordance with the requirements of the internal control process, and changed it to daily audit, weekly audit, and monthly audit in parallel. Try to arrange county audits every month. On-site verification of the company's first-level audit status. The weekly audit status is reported, and practices that do not meet the requirements are criticized. At the end of each month, the x-level auditor *** also audits the actual cash flow receipts and receivables of the entire district, which has achieved good results. Our company's cash flow balance has been one of the cities with the best situation in the province for six consecutive months, and the assessment income has not been affected by the cash flow balance.

In order to ensure that income is not affected by incorrect operation of the support system, the marketing department arranges the support center to verify the disassembly and refund details of each county every day, and strictly seal every loophole.

In order to clear up long-term arrears and control current arrears, the marketing department has set an assessment target of not less than xx% for the current period’s arrears recovery amount according to the requirements of the company leaders. Conduct weekly and monthly reports on arrears recovery status. With the joint efforts of the county and district companies, by the month of x, the new long-term arrears in the system this year were cleared, and the number of account adjustments in that month was lower than the minimum limit required by the provincial company for the first time. x million yuan, reaching x yuan in x month.

In order to grasp the resource situation and avoid resource waste, the marketing department arranged for the support center to conduct random inspections and reports on the resource situation of each county every month, and conducted an on-site inspection in June.

Since the Marketing Department took over the material management this year, with the strong support of the Network Department, it has improved the management method and compared the detailed accounts of the incoming and outgoing warehouses with the support center’s daily operating daily loading and disassembly quantities to make the material management more accurate. Form a closed loop. In order to realize terminal recycling and reuse, county and district companies are required to collect deposits from newly installed users of broadband, telephone bars, and manned public telephones. County and district companies are encouraged to guide users to use recycled terminals when developing new users. Users who have a terminal failure within the warranty period will replace and recycle the terminal, and strictly prohibit the replacement of old terminals with new ones. Through the implementation of these measures, waste was effectively controlled.

3. Performance appraisal: Improve the performance appraisal calculation method, promote retention, increase volume, and increase business income from various aspects

Since the draft of the provincial company performance appraisal method in June The marketing department began to communicate with the superior marketing department on how to calculate the two assessment indicators of renewal rate and churn rate. After many discussions failed, the marketing department formulated a series of assessment methods based on the requirements of the company leaders and the actual situation of the company, such as user disassembly, double stop, single stop, and zero-cost user renewal. Guide county and district companies to attach great importance to the above-mentioned users. Through daily door-to-door verification, the loopholes of customer loss have been basically blocked, and it has also had a good effect on the activation of long-term zero-fee users. It not only saves resources, but also increases revenue. On the other hand, it saves business development expenses.

IV. Existing Problems and Difficulties

1. Due to the focus on straightening out basic data management this year, it is relatively weak in marketing planning, business promotion, market research, personnel training, etc. , resulting in insufficient support for the business development of county and district companies.

2. As the provincial company system is preparing to be upgraded, many of our company’s report requirements cannot be met. Calculating performance appraisal indicators and analyzing operating data has brought a heavy workload to the municipal company and county support departments.

In the second half of the year, the marketing department will make improvements and improvements in the following aspects:

1. Strengthen market research: regularly go to counties and districts for on-site office work, and work with marketing, sales, installation and maintenance, and management Personnel held discussions. Go deep into the market and understand user usage and needs. Summarize successful marketing cases in better-developed counties and promote them; help less-developed counties find deficiencies and solve difficulties.

2. Strengthen marketing planning and business publicity: Develop flexible and effective marketing measures by understanding market competition, formulate practical publicity and marketing steps for key business development at each stage, and provide timely feedback and analysis of marketing results. Timely adjust marketing ideas to change the current inefficient state of business development.

3. Strengthen personnel training: Conduct regular training for marketing, sales, installation and maintenance, and management personnel, and directly instill marketing ideas, management methods, and business information into front-line employees to improve the role of key employees in helping and leading. Effectively improve employee quality and work efficiency.

4. Continue to strengthen basic management work: continue to strengthen arrears management, business audit, resource management, installation and maintenance materials and terminal management. Organize the marketing department manager to conduct regular surveys at county and district companies, communicate with the person in charge, discover deficiencies and continue to improve. Chapter 3: Selected year-end work summary of the sales department

Develop the market, pay close attention to production management and ensure quality internally, be market-oriented, face the challenges of this year’s global financial crisis, seize opportunities, and sell All the staff of the department worked together and worked together to complete the sales tasks for this year. The work for this year is now summarized.

1. Sales situation in 20xx

In 20xx, after our company was promoted in xx, xx and other exhibitions and in professional magazines such as xx and Discovery Resources, our company’s xx brand products have already With a certain degree of popularity, customers at home and abroad have a certain understanding of our products. In 20xx, the boss set a sales volume of xx million yuan for the sales department. Our sales department completed the cumulative total sales of xx million yuan for the year, with a production and sales rate of xx% and a payment recovery rate of xx%.

2. Strengthen business training and improve overall quality

The product sales department is responsible for the sales of all the company's products. It is conceivable that the responsibility is heavy and the task is arduous. Establishing a high-quality sales team that is good at recruiting is crucial to completing the company's annual sales tasks. "If you want to do your job well, you must first sharpen your tools." In line with the goal of improving the comprehensive business quality of sales personnel, all sales department staff must carry out vocational skills training to further improve sales business knowledge. This year, the company has added xx financial management software, and sales and financial management can be clearly reflected in a timely manner. Our sales staff learned and grew up under the training of xx City xx Technology Co., Ltd. The professional knowledge learned and the company's internal information are confidential, and everyone must hold professional ethics. The boss is the top leader leading the sales department. He hopes to strengthen the supervision, criticism and professional guidance of our employees, so that our sales staff can learn professional knowledge, improve technical functions and increase self-value. In 20xx, I studied ISO internal audit training and accounting professional knowledge training, and obtained a nationally recognized certificate. Over the past year, we have used the management knowledge and methods we learned to fully practice them in our company's production management, and the results have been satisfactory.

3. Build a marketing network and cultivate sales models

Microphone wire sales are the focus of our company's product sales department. The quality of the sales situation will directly affect the company's economic benefits. Over the past year, the product sales department has insisted on consolidating old markets, cultivating new markets, trying to develop market space, exploring potential markets, using our company's brand awareness to drive product sales, and established a sales network with xx local as the main body and radiating throughout the province and even the country. pattern.

4. Pay attention to industry trends and grasp market information

With the increasingly severe market competition in the electronic product industry, information plays an increasingly important role in the marketing process. Importantly, information is benefit. The sales department pays close attention to market dynamics, seizes business opportunities, seeks benefits from information, and institutionalizes, standardizes, and regularizes market research and information collection, analysis, and organization. The product sales department has established stable and reliable information channels through market surveys, business negotiations, newspapers and magazines, industry associations, and computer networks, paying close attention to industry development trends; establishing customer files and manufacturer files, and striving to collect basic information ; It is necessary to actively dispatch business personnel according to market conditions to track and grasp the dynamics of various domestic sales markets.

5. Keep up the good work and meet new challenges

Looking back on the past year, all the business staff of our sales department have been hard-working, proactive, united and worked together to achieve good sales results. Achievements belong to the past. Looking to the future, the road ahead of the sales department is longer, more difficult, and more arduous.

All business staff in our sales department unanimously stated that they must exert their enthusiasm, initiative, and creativity in work in 20xx, fulfill their job responsibilities, and go all out to do a good job in sales in xx. They must have a deep understanding of the trends in the electronics industry, and they must Further develop and consolidate the domestic market and create higher sales performance for the company. Chapter 4: Selected year-end work summary of the sales department

20xx has passed, and I have been working as a front desk in the company for nearly a year without knowing it. The front desk does not have the same contribution to the company's development as the company's business, marketing, finance and other departments. The contribution is large and direct, but since the company has set up this position, the leaders must think that its existence is necessary. Through thinking, I believe that no matter which position or job you are engaged in, it is part of the company's overall organizational structure and we are all working hard for the company's overall goals. During this year, with the care and help of the company leaders and colleagues, I successfully completed the corresponding work. Of course, there are also many shortcomings that need improvement. The work in 20xx is now summarized as follows.

1. Daily work at the front desk

1. The front desk receptionist is the first person to show the company's image. Since 20xx, I have strictly followed the company's requirements and treated everyone with enthusiasm. Visiting customers and guide them to relevant offices. For business personnel who come to sell door-to-door, greet them politely and organize and archive the practical business cards and brochures left by them to facilitate future work. In the past year, *** plan Reception user xx right.

2. Telephone answering and transferring, fax copying and letter distribution. Answer any incoming calls carefully, with an accuracy of xx. Treat harassing calls tactfully and reasonably to improve work efficiency; when sending faxes, pay attention to whether the other party has received it. Is it complete and clear? When copying, pay attention to whether the copied information is complete to avoid missing copies. If there are any letters, they will be handed over to the relevant personnel in a timely manner.

3. Temporary incident handling: When the drinking water barrel is found to be insufficient, xx will be called in time to deliver water. When the required items at the front desk are not enough, we will promptly apply for purchase such as: paper towels, copy paper, disposable paper bags, etc. When the printer is out of ink, it will call the ink refill salesperson to refill the ink. When the office phone bill is about to be used up, go to the business office in advance to pre-deposit. If items in the office are broken, such as air-conditioning switches and bathroom lights, we will call the state-owned property management company in time and let the property management staff check the cause. If you need to buy the equipment yourself, buy it yourself and let the property management staff install it. If there is a problem with the switch attendance machine, please contact the merchant directly. After-sales solution, if there is a problem with the phone line, please ask the telecommunications office to solve it. In short, when encountering problems, we will find ways to solve them in time.

2. Comprehensive affairs work

1. Rooms, air tickets and birthday cake reservations. When project department personnel need to book tickets or air tickets for a business trip, I will contact the ticketing department in time and continue to follow up until the tickets are issued. Send it to the company to affect the itinerary of business travelers for free; so far, the total number of bookings is xx. For leaders or colleagues who come to xx and need to book a room, after booking the room, I will send a text message or call to the leader or colleague to confirm the hotel details; and for employee birthday cake reservations, I will confirm the time with the employee the day before the reservation, and inform them on the birthday xxx birthday wishes xx plan to order birthday cake x.

2. Document organization and office asset registration. The training materials and confirmation forms received from the project department staff are organized into categories in portfolios; Zhang Li will stamp the newly purchased books in the office first. It is then numbered to facilitate asset management. Now the office has accumulated xx books. Other office equipment (such as notebooks, optical drives, sockets, etc.) are also registered in detail. When employees borrow them, they also sign and register according to company regulations.

3. Attendance statistics. Export the attendance details from the attendance machine before > 4. Organize employee activities. Organize employees to go to the Agricultural University at x o'clock every Wednesday afternoon. Through the activities, we can improve everyone's team awareness and exercise well. The weather has been cold recently, and the number of people willing to go out has also been decreasing. During this period, we have organized A table tennis match, but the effect was not particularly satisfactory. This is also an area that needs to be improved in the future.

3. Other work

While completing their own work, they also assist in completing the work of other departments. For example, assisting software project department personnel in binding project documents; assisting Xue Yiming, the marketing department, and working with him to send gifts to customers and prepare tender documents, etc. In the process, I also gained some new knowledge.

4. Shortcomings in the work

1. When purchasing office supplies, I did not plan well and did not think comprehensively. I only saw what was lacking in front of me. This needs to be done by myself in the future. Pay more attention and worry more.

2. There were mistakes in the attendance statistics process. Although they were corrected at the time and did not have a big impact, it also reminded me of the importance of being careful. After the attendance statistics are made, I must check them carefully. , confirm that it is accurate before sending it out. The same is true for some letters of the same type. If you send out an error and then modify it and resend it, it is easy for others to think that you are a careless person. Although this kind of mistake is only occasional, it is inevitable. Try to avoid it.

3. The effect of organizing outdoor activities near winter was very poor. In the meantime, we discussed with Zhang Li about indoor activities together and provided everyone with chess, checkers and other activities suitable for indoor play, and organized and implemented them. However, This still cannot achieve the effect of outdoor sports, and solutions to this situation are still being considered.

5. 20xx plan

1. Improve your initiative and communication skills, be more attentive, careful, and consider all aspects thoroughly in order to complete your work better.

2. Strengthen communication with various departments of the company. Understand the company's development status and the work content of each department. With this knowledge reserve, on the one hand, you can answer customers' questions promptly and accurately, and transfer calls accurately; or you can briefly answer customer questions within your ability.

In the past year, I especially want to thank Zhang Li for her help. She enthusiastically and patiently taught me a lot and trusted me. I feel honored to have such a colleague and also I am proud to work in such a company that treats its employees well. The new year is coming. In this year, I will be down-to-earth, complete my work seriously, and do my best for the development of the company! Chapter 5: Sales Selected department year-end work summary

In June 20xx, I came to xx Insurance Company with an uneasy mood. In a blink of an eye, 20xx is coming. Looking back on these short and long x months, I feel emotional Thousands, because in these short x months, although I have been disappointed and frustrated, with the care, support and help of the company leaders and colleagues, the x months of insurance work experience has indeed benefited me a lot. . If I want to sum up my work in the past x months in words, I think it should be learning and harvesting.

1. In terms of learning

Because I am a new employee, learning should be my top priority when taking over this job. When I first entered XX Insurance Company, I was completely confused. I had no idea what the insurance industry was like, the status of the company, how to get along with my colleagues, how to integrate into my team, and what I was about to face. work. However, slowly, with the help of the leaders and seniors, I began to deepen my understanding of the insurance industry. I realized that xx Insurance Company is a dynamic group. I also realized how to get along with colleagues and how to integrate into my workplace. In the team, what's more important is that under the leadership of my seniors, I have clarified my job responsibilities and can handle some simple problems independently. As a newcomer, I not only lack social experience, but also am unfamiliar with the insurance business. Therefore, the biggest feeling for me during these x months of work is learning. Under the leadership of my seniors, I continue to learn insurance-related businesses, and at the same time I also learned a lot. Many ways to deal with people. As the saying goes, live and learn, and learning is endless. Therefore, in the next work, we must continue to study hard and humbly ask others for advice. At the same time, we must also continue to learn lessons from practice and accumulate experience. Lay a solid foundation for being a qualified insurance salesperson.

2. A lot of gains for me

What I mean by gains does not mean that I have done a good job, but that I have gained some important achievements in such a short period of time. Professional knowledge of the insurance business and many valuable experiences that cannot be learned in school or elsewhere. As far as insurance professional knowledge is concerned, I went from having a blank knowledge of insurance at the beginning to now knowing the relevant terms of auto insurance, some basic procedures for handling auto insurance, and the qualities that a qualified insurance salesperson should possess.

For example, by asking seniors for advice and learning some relevant tutorials, I, who had no idea about insurance marketing, now realize that as an insurance marketer, I should be confident, have a strong sense of responsibility and mission, have good communication skills, and always Stay passionate, have good teamwork skills, etc. In addition, in the process of getting along with colleagues in the company and communicating with customers, I learned a lot of social and interpersonal communication experiences that cannot be learned in books and classes. These will be valuable assets in my life, not only for my future Work has a positive impact and continues to move me forward. Of course, this gain is only part of my journey to become a qualified insurance salesperson. If you want to become an excellent salesperson, you should continue to work hard, learn from each other's strengths, and constantly improve yourself.

Finally, although I have tried my best to learn and do my job well in this year's work, due to deficiencies in various aspects, there are many things that are not done well enough at work, so in the next In the coming year, I will continue to work hard to welcome the new year's work with a more high-spirited spirit and a new attitude. Chapter 6: Selected year-end work summary of the sales department

In the blink of an eye, the probation period of xx is about to end. During this period, with the care and help of the company leaders, department leaders and colleagues, I have grown from From the initial rush, I have gradually adapted to the surrounding living and working environment, and have gradually entered the state of sales support work. From my own perspective, I have also made further improvements. I will now summarize the work of these x months as follows:

1. Human management:

1. By making phone calls and participating in recruitment Identify sales personnel in the form of meetings and arrange interviews for qualified candidates.

2. For new employees who pass the interview, prepare relevant company entry materials according to the requirements of HR, and assign work numbers to the new employees in the system.

3. Do a good job in checking the attendance of sales staff and calculating their commissions and salaries.

2. Business management:

1. During the process of signing the agreement of xxx Bank, keep in touch with the branch, track the counter-signing process of the agreement, and ensure that the Finally, set relevant outlet information in the system to ensure the entry of policies and the normal issuance of orders.

2. Responsible for daily receipt, review and delivery of orders, and make daily business records and business reports. If there are problem orders such as notes, follow up and handle them in a timely manner.

3. According to the requirements of the director, formulate channel operation plans and conduct budget management of expenses.

4. Responsible for formulating incentive plans for bank and BRC personnel, implementing and tracking them, and reimbursing expenses at the end of the month.

5. Communicate well with finance and banks, check the order status at the beginning of each month, calculate and pay bank fees in a timely manner.

6. Develop business-related training plans and reimburse expenses incurred during the training process.

7. Handle emails sent by the branch and complete the tasks assigned by it.

8. Carry out subscriptions for bank insurance certificates, and timely count and organize inventory data.

9. Do a good job in all the tasks arranged by Mr. Shi, and provide good logistical support and service for our sales team.

As a newcomer, I always lacked planning in doing things at the beginning, and could not distinguish the priorities of work well. Due to my carelessness, I also made several mistakes. But after two months of training, I recognized my own problems and insisted on making a personal work plan before starting work, clarifying the order of work, completing each item in a timely manner, achieving the expected results, and ensuring Complete the work with quality and quantity, improve work efficiency, at the same time, I learned a lot at work and exercised myself. Through unremitting efforts, the work level has made great progress compared with when I first took over, and created a new situation in the work. In the days to come, I will maintain a good working attitude, intensify my study, and better enrich myself so that I can be better qualified for this job.

Of course, there are some shortcomings in work. For example, when dealing with problems, you need to use your brain more and look at the problem comprehensively. There are also some deficiencies in work familiarity, but I believe Through future work, I will gradually become familiar with, understand and master the work of sales support.

In the future work process, I will continue to work hard, continue to improve, and achieve perfection, in order to do my part for the development of the company. Chapter 7: Selected year-end work summary of the sales department

In the busy work, a new year has unknowingly ushered in. Looking back on the year I have gone through, I have really gained a lot. So many, so many emotions, and so much more!

20xx is the first year I have entered car sales, and it is also a year when my life has undergone major changes. At the beginning of XX, I made the most important decision in my life. I gave up my major and stable job and chose a job in car sales. It was the time of the global financial crisis, and major companies were cutting salaries and even laying off employees. Despite the opposition of my friends and family, I decided to resign. In fact, the intention to change careers existed long before the outbreak of the global financial crisis. In the x years after graduating from college, I have been engaged in technology-related occupations. Since the nature of the work and my own interests have always been inconsistent, I lack enthusiasm in my daily work and work passively every day. I understood that it would be unfair to the company and myself to continue like this, so I chose to leave. I want to choose a job that I like, a career that I am passionate about. Because I have loved cars and dealing with people since I was a child, and because cars are so close to my major, the job of a car sales consultant is perfect, but this is just my imagination. Finally, with the recommendation of friends and my own efforts, I was very fortunate to join Shenrong Volkswagen, and from then on I embarked on the journey of realizing my dream!

I remember the first day I went to work in Shenrong, I He said excitedly at the morning meeting: "I came here with a passionate heart. I would like to thank the leader for giving me this opportunity and allowing me to realize one of my dreams. I will work harder and live up to the leader's expectations." Trust!” To this day, I can say that I have fulfilled my original promise. From xx, xx to now, I have found more and more that I really like this job. I am actively learning and working happily every day. The busy work makes me feel particularly fulfilled. Although I feel tired and tired at night, I am full of energy to face the challenges of the new day the next morning. Especially when I am recognized by customers or achieve certain results, I feel very satisfied and have a sense of accomplishment. In my previous job, I have never had as much pleasure and satisfaction as I do in my current job. In my current job, no matter whether I am busy or tired, no matter what challenges and difficulties there are, I can clearly feel my strong enthusiasm for work. I am extremely lucky! I did not follow the crowd and follow what others say; I did not waver and change; I did not lose myself and imitate others. I found the job I wanted and turned my imagination into reality!

Having said so much about my inner feelings, let me summarize my work this year. In the first half of the year, I focused on learning and accumulating experience. I was fortunate to study under a good master and a good manager. I quickly understood and adapted to the automotive industry, and my cooperation with the team became better and better. As a member of the sales department, I deeply feel that I shoulder heavy responsibilities. As the face and window of an enterprise, your words and deeds also represent the image of an enterprise. Therefore, we must improve our own quality and demand ourselves to high standards. On the basis of high quality, we must also strengthen our professional knowledge and skills. In addition, we must have a broad understanding of the dynamics of the entire automotive market and be at the forefront of the market. After nearly a year of hard work, I have made great improvements in all aspects and have become a sales consultant certified by Shanghai Volkswagen.

Of course, while making progress, I also made two serious mistakes.

1. In the first order I signed, I reported an error in the configuration of the car model ordered by the customer, causing the customer to request a return of the car after completing the registration procedures.

2. During a test drive during the National Day holiday, the car collided with a pedestrian on a bicycle, causing the customer to be frightened and the pedestrian to be slightly injured. The test drive required extensive repairs. In general, these two major mistakes were due to my lack of business knowledge and skills. I deeply apologize for the trouble and loss this has caused to the leaders and the company; I also thank the leaders and the company for their help and tolerance during this period. By summarizing these two painful experiences and lessons, I realized that every aspect of my future work should be meticulous, so as not to reduce the work efficiency of the entire team because of one mistake.

In mid-20xx, my plan is mainly in two aspects.

In terms of details, improve work efficiency. This mainly includes daily work arrangements, time planning, team collaboration, etc. In 20xx, I was relatively weak in this area. Although my work enthusiasm is very high and I am willing to sacrifice my time for it, after all, this will affect my physical condition and working status. In short, in the new year, we should change from doing twice the result with half the effort to doing twice the result with half the effort. In terms of career planning, I want to become an excellent sales consultant and gradually move closer to management. I still remember that during the re-examination, when the boss asked me what my career plan would be in two years, I said without hesitation, "sales manager"! Now that I think about it, it is indeed quite radical. To be a qualified manager is more important than Being a good sales consultant is much more difficult and requires more abilities. Although the road ahead is bumpy, I believe that the light is always ahead, and I will continue to walk step by step!