Is the assistant manager of the lobby directly under the jurisdiction of the lobby manager?

No, the so-called lobby manager refers to a middle-level manager in the hotel or catering industry who is entrusted by the general manager to handle complaints from guests about all the equipment, facilities, personnel and services of hotels and restaurants instead of the general manager, supervise the operation of various departments, coordinate the relationship between various departments, and ensure that hotels and restaurants provide quality services to customers in a normal order. They are the nerve center of hotels and restaurants and the bridge between hotels, restaurants and guests. Assistant manager of the lobby is generally a position set up by hotels and other hotels. Assistant Lobby Manager

Responsibility: 1. On behalf of the general manager, accept and handle all complaints from hotel guests to all departments (including individuals) of the hotel, and listen to all kinds of opinions and suggestions from guests. 2. Deal with hotel guests' accidents (casualties, murder, fire, theft and natural disasters) together with relevant departments; 3. Answer the guests' inquiries and provide necessary help and services (report the loss, call the police, find people and find trouble); Assistant manager of hotel lobby

4. Maintain the safety of guests (stop taking drugs, whoring, prostitution, gambling, playing dangerous games, drinking and disputes between tenants, etc. ); 5. Safeguard the interests of the hotel (claim and collection); 6. Collect the opinions of the guests and report to the general manager and relevant departments in time; 7. Maintain order in the lobby and nearby public areas, and keep the environment quiet and tidy; 8. Supervise and inspect the work and discipline of lobby staff (front desk, finance, security, housekeeping, greening, catering, engineering and motorcade staff); 9. Assist the general manager or on behalf of the general manager to receive VIPs and business floor guests; 10. The night shift undertakes part of the work of the general manager on duty in the hotel; In case of special emergency, report to the superior in time; 1 1. Introduce and promote hotel services to guests; 12. Discover the internal problems in hotel management and propose solutions to the top management of the hotel; 13. Assist all departments to maintain good relations between the hotel and VIPs, regulars and business guests; 14. Responsible for supervising the collection of senior accounts; 15. Visit all kinds of important guests regularly; Listen to opinions and arrange statements to the general manager; Assistant manager in lobby of Weihai Central Hotel

16. Complete all the work temporarily assigned by the general manager and the front desk manager; 17. Participate in the internal management of the front desk.