What three management skills do hotel managers need?

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Hotel managers need to have the following three management skills:

The most important skill is to master an excellent hotel management software, such as Zhixin Hotel Management Software.

Part management has become the mainstream of hotel management, of course, we should also master some hotel management methods.

(1) technical skills. As far as the hotel is concerned, it has the professional skills and skills needed by the hotel and this position.

Effective cooperation is indispensable in modern enterprises. Industrial enterprises not only need technical skills, but also

And other industries also need technical skills, which is also very important for hotels.

2 conceptual skills. That is, the ability to form ideas, that is, a manager can think abstractly and form.

The ability to think; Have a certain level of management theory, be able to apply management ideas and solve practical problems.

; But also has the ability of analysis, judgment and decision-making.

③ Humanistic skills. Ability to deal with interpersonal relationships. It refers to the ability to cooperate with others, including internally.

Contact peers, understand the activities of subordinates, motivate and induce the enthusiasm of subordinates, and communicate with relevant organizations and personnel.

Contact and coordinate.

To reach the above level, hotel managers must first have enough professional knowledge. Such as hotel management.

And strategies, hotel brand management and marketing innovation, financing and capital operation, evaluation criteria of green hotels,

Business knowledge such as collectivization and chain operation, government regulations, management knowledge, etc. ; Secondly, professional attitude,

For example, positive and enthusiastic working attitude, being responsible for abiding by the law, being able to cooperate with others and being willing to train subordinates; and

It is a skilled work skill, including thinking ability, organizational ability, performance management ability and professional style.

Therefore, hotel managers should specifically master the following management skills:

First, planning skills.

Among the basic functions of management, the primary function is planning, and the importance of planning function runs through.

The whole process of management. Therefore, the first task as a hotel manager is to make a clear and effective work plan.

Row. Whether it is long-term strategic planning, annual marketing planning, personnel recruitment plan, annual budget, etc.

Functions that need to be applied to the plan. When making plans, we should distinguish between unconventional project management plans with specific goals.

Daily management plan of daily work and disposal plan to deal with problems: in addition, we must be able to distinguish between goals and objectives.

Differences, you can set reasonable goals, not just based on past figures.

Second, the decision-making skills

For hotel managers, making the right decision is one of the important abilities. Planning and implementation

There are many variables in the process, so we should make decisions constantly. The wrong decision will lead to failure.

Correct decisions lay the foundation for success, such as whether talents should be trained internally or hired externally. Budget, such as

What distribution? Decisions need to be made everywhere. There are time and resource constraints when making decisions, and the information is insufficient or wrong.

Yeah, a human burden or something. Decision-making skills include premise assumption, reasoning ability and information collection.

How about analysis, induction, logical judgment, game theory and psychological quality under pressure?

Avoid mental models and wrong systematic thinking. Hotel managers should stand at a certain height and make overall plans.

Make a decision.

Third, executive management skills.

In order to present effective results, hotel managers not only need to have careful plans and good decisions, but also

Need to have execution. How to effectively manage quality, cost and service level depends on the hotel manager.

People have high skills, too much management, timid everywhere and low efficiency; Inadequate control, easy to leak.

Hole, increase the cost, quality can not be guaranteed. The test of control ability mainly includes several aspects: to distinguish whether the tube should be controlled.

Things, pre-post-processing for pre-management and in-process management, (for example, quality problems may come from supply.

The ability and process of the goods distributor are properly controlled, which may not be effectively controlled, but it needs source management or procurement management.

). In management, the willingness and ability to promote the self-management of subordinates gradually evolved from external control to self.

Management is what we often say: "The ultimate goal of management is to ignore it".

Fourth, problem-solving skills.

"The greater the ability, the greater the responsibility." Solving problems is an important task for managers, and it is also a test of one's ability.

The best way to force. For hotel managers, it may be poor service quality, insufficient manpower and brain drain.

Problems such as large equipment and old equipment need to be solved urgently. In order to solve problems, we need to define problems, collect data and analyze them.

Problem, find out the root of the problem, aim at its root, and use creativity to solve the problem.

Verb (abbreviation of verb) communication and expression skills

It is said that intelligence, professional knowledge and experience only account for 25% of success factors, and the remaining 75% depends on good performance.

Interpersonal communication Hotel managers spend more than half their time on communication, and so do most work obstacles.

Produced in communication; Management communication is both interpersonal communication and team communication. Effective ditch

It's all about listening and feedback. Communication needs to be proactive, adhere to principles, respect others, and be open and honest.

In pursuit of a "win-win" result. Organizations that are good at communication have faster progress speed and efficiency.

Six, incentive assessment skills

People will only do rewarding things, and hotel managers should master and formulate a reasonable incentive system.

Managers should motivate their subordinates in a timely and timely manner. Motivation is skillful and should be timely and specific.

Sincerity; When criticism is needed, we should pay attention to improving the way of criticism; The incentives for treating different employees are also different.

Same. A reasonable performance appraisal should set performance standards by superiors, and both parties should communicate in advance and cooperate.

Confirm. Effective performance interview is essential, including listening to subordinates' self-evaluation and discussing their objections.

Work out a performance improvement plan with * * * to gain the active support of employees and play a role in personnel decision-making and performance.

The role of providing a foundation for development. Employees expect their efforts to be encouraged and rewarded, and in the enterprise,

The morale of employees is also greatly affected by the fairness of assessment. If you want to build sustained performance, you need to

Only a fair and reasonable assessment method and incentive mechanism can make people willing to work hard for the future.

Seven, team building skills

Hotel managers must be good if they want employees in all departments and positions to be more efficient and get along better.

Team building skills. Putting 500 potatoes in a sack is just a sack of potatoes. okay

A team must have the following characteristics: clear goals, values and behavioral norms, sharing resources,

Good communication, strong sense of belonging and effective authorization. Respect role differences, unite and cooperate.

Complement each other, in order to play the maximum benefit. A team is different from a group, and a group may be just a group of people.

Many, do not have a high degree of combat capability. Only with three elements can it be called a team, one

The goal is concentration, the relationship between league members should be harmonious and mutual assistance, and the working methods should be consistent and appropriate.

When it is elastic. Team skills are often used in organizations, and team building skills mainly include building a common vision.

With the ability as the goal, I have the ability to reconcile the differences among members, formulate * * * and norms, integrate new personnel, and learn from experience.

Learn to introduce teams to find the right direction and promote health conflicts.

Eight, successful leadership skills

The so-called leadership does not mean that you can use your power to impose your wishes on others at will.

; Only if you have influence and let others follow you wholeheartedly is the real leader. hotel manager

Learn to divide work into four categories: must authorize, should authorize, can authorize and should not authorize; follow

Four principles of authorization: equal rights and responsibilities, no responsibility for authorization, step by step, and agreement established. This will not only ensure that

It can not only share the work, but also ensure that subordinates do not abuse their powers. How to make all kinds of people in the hotel effective?

From the work, how to urge subordinates from superficial obedience to sincere dedication, and how to revive employees with low morale.

Gas, how to make successful people not complacent and stagnant, how to make careless people not cause great disaster,

How to make people with different interests support each other depends on the leadership art of hotel managers. Leadership skills

Ability mainly includes distinguishing the characteristics and present situation of subordinates, choosing appropriate leadership style, and identifying and controlling emotions.

There are adjustments, firm beliefs and willpower.

Nine, cultivate the skills of subordinates

Qualified hotel managers should accurately understand the level and needs of their subordinates and help them learn and solve special problems.

Identify problems, inspire their commitment, identify key points of behavior change, make action plans and apply them online.

Dynamics, evaluation and recognition. Hotels need to recruit talents to develop, but talents are not born. In addition,

The amount that the school can teach is limited, so whether it can effectively cultivate subordinates has become an important key ability, plus today's

Information flows quickly. If you don't teach your subordinates, they will learn in the near future, but you will lose your major.

Leadership will make deployment lack of respect and conviction for you.

Ten, financial management skills

Income is the foundation of the hotel, benefit is the core of the hotel and profit is the soul of the hotel. In today's fierce competition

In a highly competitive market environment, there is great competition in terms of customers, prices, characteristics, talents and marketing.

In the atmosphere. Only benefit competition, the quality of benefits, advantages and disadvantages, and high and low are the tests of hotel managers' performance.

The hard truth is also one of the important core indicators to evaluate hotel managers. The hotel manager should ask the management for it.

Benefit, want profit, and strive for greater profit space. As a hotel manager, you should be able to control hotel costs.

Expenditure, understand the hotel daily cost changes. Be self-aware and have clear financial data.

At the same time, let the department manager and staff know how much the hotel costs for normal operation every day.

How much money is needed to ensure normal operation and establish the awareness of cost control and saving for all staff.

Hotel is a special kind of enterprise, which has its specific business content and specific operating rules. hotel manager

On the basis of mastering the above management skills, we must keep pace with the times and innovate constantly to keep up with the pace of the times.

Qi Xin, an employee, will work together to create a better tomorrow.