How to improve the service quality of recreation attendants? Details?0?3

The process. Off-the-job training and on-the-job training can be adopted. The specific methods are as follows:

(1) On-site training means that the trainer and the trainee are present at the same time and transfer information face-to-face.

1 Classroom training

Specific information can be delivered to employees in a short period of time through classroom training. In order to enhance employees’ training memory and

each other Communication can also take the form of lectures to explain the relevant knowledge and rules of the Recreation Department, the use of machinery, etc. During class training, they can also have group discussions, role plays, or physical exercises.

2 Physical demonstration allows recreation department managers and experienced employees to use physical objects to demonstrate to employees. Scenario simulations can also be performed, especially for handling fires, earthquakes or other emergencies.

3 Individual guidance

Due to the different knowledge and skill requirements for waiters in different departments, facilities and positions of the Recreation Department, targeted

Provide professional training to employees. Managers or full-time training personnel or old employees can be used to train them.

4 Case Analysis Managers can seize the recent problems in the hotel and use cases that occurred in other hotels during morning meetings or other work summary meetings to expand and involve employees. Discuss, analyze, and finally reach the correct conclusion.

5 The role-playing method is suitable for training activities with programmed and standardized content. For example, in a sauna service training course, some trainee waiters can play customers, and other trainee waiters can play service desk receptionists, locker room attendants, and bathroom attendants respectively. waiter.

6 Brainstorming

Initiate employees to hold collective discussions in the form of meetings to find the correct way to solve problems.

(2) Distance training

refers to training activities carried out by trainers and trainees through some kind of media.

1 Computer-assisted training

The hotel and recreation department can burn relevant teaching content such as texts, icons, problem solving and video content on CD-ROM

On the CD-ROM, trainees can study in their spare time or use it as they go.

2 Telecommunications teaching is not recommended due to the high start-up costs.

3 Correspondence teaching trainees use their own spare time to complete the training, and the hotel does not need to pay training fees.