Netizens broke the news that a five-star hotel in Shanghai supplied mice. Can customers claim compensation from the hotel?

Guide: At present, many hotels and restaurants set their prices according to the star rating. Five-star hotels are the highest standards, and the prices of five-star hotels are also the most expensive. However, there is a five-star hotel in Shanghai, but mice are frequently served. Can customers claim compensation from the hotel?

First, the whole process of the mouse incident that the customer broke the news.

Some netizens broke the news online, saying that when they were drinking coffee in a five-star hotel, the mouse had been on the table three times. The netizen expressed fear for the first time and did not respond. After that, the mouse went to the table twice. The presence of mice on the table also reflects the health problem. When netizens reported that there were mice to the service staff, the service staff just asked them to sit in another place. The friend of the netizen said that he was scared and wanted to leave, but the waiter just said, then go and give them these two cups of coffee. If this happens, can netizens ask the hotel for compensation? ?

2. Should the hotel compensate?

If a mouse appears on the table and the actual property of the mouse is lost, then the hotel can compensate. In this incident, the hotel has also indicated that it contacted the epidemic prevention department as soon as it was informed of the incident, and it has also passed the careful examination of health. But at first, when the lady told the clerk that there was a mouse, the clerk just asked them to change tables without making any apologies. The appearance of mice also frightened the friends of netizens. What about mental damage compensation?

Third, summary.

The appearance of rats may be due to the poor hygiene of the hotel, and the news of this netizen also reflects that there are rats in many places now. If rats cause losses to their property, then the hotel needs compensation.