Traditional Culture Encyclopedia - Hotel franchise - What should I do if my four-star hotel becomes three-star hotel?
What should I do if my four-star hotel becomes three-star hotel?
If you confirm that the hotel you are staying in is a four-star hotel when booking, but find that the hotel has been downgraded to a three-star hotel when you actually check in, you can take the following measures: Contact the hotel front desk or management department to find out more The reasons for the hotel's star rating changes and policy provisions, and whether appropriate compensation or adjustments can be provided. If you cannot get a satisfactory answer or solution, you can contact the relevant consumer complaint agency or organization for more support and help. The hotel's star rating is carried out by relevant agencies or departments in the tourism and hotel industry, and is evaluated and certified based on certain standards and indicators. A hotel's star rating is usually related to the hotel's services, facilities, hygiene, safety, etc., and is one of the important reference factors for consumers to choose a hotel. If the star rating of the hotel you stay at does not match the one you booked, it will affect your consumption experience and rights. When dealing with such issues, you should understand the relevant consumer protection laws and regulations and actively safeguard your legitimate rights and interests. At the same time, you can also carefully check the hotel's star certification certificate and evaluation report before purchasing to ensure that your consumption choices and expectations are met.
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