What is the main function of the hotel reception?

The position and role of hotel front desk in the overall service of the hotel is very important. It is not only the main channel for communication inside and outside the hotel, but also the hub and command center of hotel reception service. All departments in the hotel, such as catering department, recreation center, supply department, etc., have to rely on the general service desk to coordinate in order to do a good job of service. In terms of external liaison, we should organize our customers well, try our best to serve them warmly and thoughtfully, make them satisfied, leave a deep first impression, attract more guests for the hotel and increase social and economic benefits. The work of the main service desk is very important, especially requiring service personnel to be proficient in business and act quickly and accurately.