Traditional Culture Encyclopedia - Hotel franchise - What is the main job of the hotel floor manager?

What is the main job of the hotel floor manager?

Every hotel has a supervisor and a foreman. In modern hotel management activities, all aspects of administration, reception, service and life should be implemented through supervisors and foremen. Their positions and abilities are: the position of foreman in charge 1. The supervisor and foreman are the most basic level of the hotel, the leaders and managers, and the direct commanders who perform various tasks and services. The supervisor and the foreman are the most direct leaders in dealing with the guests. Generally speaking, they have to arrange and implement various services for the guests themselves and solve various problems raised by the guests, so they are the most reliable people in the eyes of the guests. The supervisor and the foreman are the leaders in dealing with each other, and they are the models of waiters in various departments, playing an exemplary role in various service work. The supervisor and head waiter are the windows of the image of all departments in the hotel, and they always serve the guests as "hotel representatives" during the welcoming process.