What should the front office manager do before a five-star hotel prepares to open?

1. Establishment of the front desk preparatory office: including: office supplies and equipment, recruitment of secretaries;

2. Contact the engineering department manager to obtain the floor plan of the area under the jurisdiction of the front desk department, go to the hotel construction site to inspect, and propose modification plans for unreasonable ones (especially the front desk counter, concierge counter, business center, recreational facilities department, etc.). Especially understand the purchase and installation of telephone communication equipment, and provide rational suggestions to owners;

3. Develop the organizational chart and staffing plan of the department and submit it to the Human Resources Department and the General Manager;

4. Develop the vehicle usage system and control policies and procedures during the hotel preparation period;

5. Develop various rules and regulations for the front office during the preparation period;

6. Develop various operating equipment, service supplies purchase plans and printing lists for printed materials required for the opening of the front desk department, and submit them to the Finance Department. Compile the hotel's extension number arrangement and calculate the total number of hotel telephone needs;

7. Have a deep understanding of the facilities and areas of various rooms in the hotel, and discuss with the general manager, sales manager, etc. to determine the hotel's room level and operating guidelines and policies;

8. Based on the information provided by the Group's Administrative Personnel Center and combined with the actual situation of the department, compile the job functions and job descriptions of each position at the front desk, employees at each level, and the policies and procedures for the entire front desk department;

9 ． Work with the Finance Department and the computer supplier to study the practicality of the computer system purchased by the hotel for the front desk, and propose improvement plans for imperfections. Have a deep understanding of the configuration of the hotel's telephone equipment, and prepare a post-opening telephone number list according to the usage requirements of each department;

10. Determine the format of various reports for the front desk department after opening and submit them to the general manager for review;

11. Based on the information provided by the Group's Administrative Human Resources Center, compile and organize training materials for training employees and formulate course arrangements;

12. Develop a recruitment plan for recruiting employees of the department (including managers, supervisors of each branch, etc.), including: number of recruits, positions, recruitment conditions, recruitment procedures, preliminary and re-examination questions, admission procedures, etc.;

13. Discuss with the managers of each department the cooperation between the front desk and various departments after the opening;

14. Collect information on the services that each department can provide to guests, compile a hotel service guide, and submit it to the general manager for approval. The Finance Department arranges external printing, and one copy is placed in each guest room when it opens;

15. Cooperate with the hotel's unified recruitment, implement the recruitment work of the front desk department, and carry out systematic training for employees after they arrive;

16. Confirm with the Finance Department the samples of items purchased by the department (implementation of vehicle procurement for the fleet);