The main duties of the concierge department of the university

Responsibilities of the supervisor of concierge: Arrange the shifts and tasks of bellmen reasonably according to the customer's situation, and arrange their rest and meals. ※. Check and evaluate the work of bellmen, organize and implement quality services, and improve work efficiency. Cooperate with security personnel, urge bellboy to guide vehicles in front of the door in time to ensure smooth traffic in front of the door. ※. Do a good job of service reception for team, meeting and VIP guests. ※. Be familiar with the city's traffic and tourist attractions, answer the guests' inquiries carefully, and make every effort to provide convenience for the guests. ※. Supervise the baggage delivery service to ensure the safety of guests' luggage and quality service. ※. Assist cashier to confirm the check-out guests. ※. Be responsible for handling mistakes and accidents in team service. ※. ※. Conduct discipline inspection commission education and on-site etiquette training for new employees. Duties of Bellman: The usher serves the guests outside the main entrance of the hotel and greets and sends them away on behalf of the hotel. Adhere to standing service, smiling service and honorific service, and greet every guest who enters and leaves the store. Open and close the doors for the passengers getting on and off, hold umbrellas for the passengers getting on and off in rainy days, and give them umbrellas. ※. Assist the bellman to load the luggage. ※. Cooperate with security guards to ensure smooth traffic and do security work in front of the hotel. ※. Guide the guests, answer their questions seriously and try to meet their requirements. ※. The usher is one of the image representatives of the hotel. We should constantly improve the service quality, always maintain strong service enthusiasm and set up a good image for the hotel. ※. Be responsible for handling and counting the luggage of hotel guests under the leadership of the concierge. ※. Listen to the receptionist's call at any time and accept the task of showing the room quickly. ※. Promote hotel services and introduce hotel room facilities to guests. ※. Be responsible for distributing articles, newspapers, mails, messages and mails notified by the front office to guest rooms, floors or relevant departments. ※. Answer the related questions raised by the guests and try to meet the requirements of the guests. ※. Accept consignment, keep luggage and articles, register and other related formalities. ※. Be responsible for the registration of visiting guests, help maintain order and control the lighting in the lobby. ※. Consciously abide by the rules and regulations of the hotel, study hard, work actively, and successfully complete their own work and other tasks assigned by the leaders. ※. ※.