Who has hospitality etiquette at the front desk of the hotel? Can you send me a copy?

Polite hospitality and warm service are not enough. Reception staff at the front desk of high-end hotel clubs should also pay attention to their own image etiquette norms. Men's hair should not be too long, greasy and scalp. Ladies' hair should be washed and tied, and exaggerated hair accessories should not be worn. Only use light and generous hair accessories, and don't cover your eyes or face with your hair.

Facial modification: men should not grow beards, their faces should be fresh and pleasant, and their breath should be fresh. Ladies should wear light makeup, but not too much rouge and gouache. They should just do a little grooming, brush their eyebrows and apply lipstick and rouge lightly.

Body modification: don't grow nails, ladies can't wear bright nail polish;

2, manners and etiquette norms

The receptionist at the front desk of a senior hotel club is the image spokesperson of the senior hotel club, or the facade of the senior hotel club. Therefore, the receptionist is required to sit, stand, walk and walk naturally and maintain a good mental outlook.

The receptionist should pay attention to your standing posture, sitting posture, body language, eyes and smile at work; At work, always with a natural smile, showing an amiable attitude, can make guests feel easy to approach.

Don't show laziness, stand upright, don't shake your body, don't stand against walls and cabinets or squat on the ground, don't tilt your head and don't make faces. Use the right words, don't offend the guests, and don't need flattery. Your voice should be soft, neither too loud nor too small, and you should clearly express what you want to say. Always smile.

3, reception etiquette norms

When the guests come to the counter, they immediately put down the documents they are processing, greet them politely, and show their professional training, competence and ability to serve the guests.

For the guest's consultation, listen carefully before answering. Be patient when answering questions, and apologize if you are not allowed to answer; Excuse me, please wait a moment, I'll ask for you; After asking, give feedback to the guests.