Today, I was promoted from foreman to supervisor. My colleague told me that you finally got through it. Why did the manager promote me from our three foreman to supervisor?

This paper expounds the definition, essence and importance of the team spirit of hotel employees, analyzes the relationship between the team spirit of hotel employees and enterprise cohesion, and how to cultivate the service consciousness of hotel employees, and puts forward the "people-oriented" management concept. First, the team spirit in hotel management "team" literally means a United team. The hotel is a group that relies on many waiters and a few managers. To run a hotel well, we not only need all the staff to provide quality services to customers, but also need a cohesive team and a solid team spirit. Let's talk about management first. The general manager is the supreme leader of the whole hotel, and his personal behavior has a great influence on the business prospects of the whole hotel all the time. In daily management, the general manager is in contact with foreign high-level business. In this process, the general manager should always represent the interests of the whole hotel. While promoting the overall image of the hotel, we should also publicize the mental outlook of many employees in the hotel, so that others can realize that the hotel is a complete and United collective, interdependent from bottom to top, closely integrated and inseparable. The general manager's sense of responsibility for the hotel should be beyond doubt. Generally, the hotel is regarded as your own child. This kind of enthusiasm and concern should be passed on to all employees, so that they can feel the boss's intention to the hotel, and at the same time, it can subtly affect the employees, because they all see your behavior and keep it in mind. When employees see and hear the leaders' propaganda about the hotel, they may not remember it too deliberately, but once employees have the opportunity to talk about the hotel to outsiders, they will inadvertently quote and imitate the leaders' evaluation and explanation of the hotel, and all their speeches are full of pride. Supervisors and foremen often make a mistake in their daily operations, that is, "hands-on" Supervisors and foremen sometimes take the initiative to do some work that should be done by employees, which is actually unnecessary. Here is a good example: when the restaurant supervisor holds a regular meeting before each meal, he finds that a new employee has a hairpin in his hair, which is not allowed by the restaurant system. The supervisor said to the master, "Tell your apprentice to take off the hairpin." In fact, most people don't think it's necessary for the supervisor to report such a trivial matter, but I happen to think that the supervisor does maintain a certain dignity in front of the employees, and of course the supervisor doesn't have to be "as cold as ice" in private, and sometimes it's okay to get along with the employees. Employees should care for each other, help each other, and be tolerant of their work, not to say that their work contains personal emotions, but to integrate human factors. The whole hotel should consider the long-term interests and build a stable interdependent group, and the members of this group should be sincere and maintain good relations. Imagine that the work unit is actually the longest time you usually stay. If the working environment is not harmonious, it will inevitably affect your personal work. We need team spirit to maintain it. Second, the team spirit and cohesion of hotel enterprises. Team spirit is very important for enterprises to maintain the best development state. Cultivating a high-performance team full of team spirit is one of the management goals of enterprise decision-making level. Teams tend to have the same goals and expectations, similar or similar ideas, beliefs, values and behavior rules as much as possible, so as to form a consistent behavior pattern and unite with each other, which requires the enthusiastic care of all employees in the company. Unity is strength, and every member of the company must feel strongly that they are a brick and tile on the majestic wall and an indispensable part. The close combination between bricks is the basis of building city walls, and this close combination is cohesion. Employee cohesion is the source of enterprise development and collective creativity, and only by keeping pace can cohesion play an effective role. How to keep in sync? Teams should gradually form their own behavior habits and norms. At the same time, this specification also explains the behavior style and norms of this team. The establishment and improvement of enterprise rules and regulations and standardization can play an auxiliary role in this respect, and the key to this deployment is the core figures of the team themselves. The role of example is the most important factor in establishing leadership authority, which is what we usually call setting an example. What is this? This is the rule! Leaders implement rules and regulations and disciplines through their own words and deeds, and gradually establish the prestige of leaders, thus ensuring the effectiveness of organization and command in management. Employees will also consciously demand themselves according to the code of conduct of the enterprise, forming a good atmosphere and ethos of the team. When team members are proud and gratified that they are part of the magnificent city wall, when people's self-worth is realized, everyone is willing to pay the price for the development of themselves and others. At this stage, it is very important to maintain and guide the interpersonal relationship in the team to be harmonious and interdependent, respect individuality, tolerate each other, respect each other, treat others sincerely, trust each other, keep promises, help each other, care about each other, complement each other's abilities, help each other in the same boat, enjoy benefits and take responsibility. Every member should start from himself. Communication is an important part of maintaining team spirit and cohesion in daily work. With smooth communication channels and frequent information exchange, every member of the team will not feel depressed, and the work will be easy to produce results and the goal will be achieved smoothly. Of course, there is also the question of a good commander and accurate goals, or the direction of development. When personal goals and team goals are consistent, employees will easily have a sense of trust in the company, morale will be improved, and cohesion will be more deeply reflected. Therefore, the top management should hand over the determined long-term development strategy and short-term goals to subordinates and keep communication and coordination. At this time, the enterprise team members have a strong sense of professionalism and responsibility, show a sense of honor and pride in the performance of the team, are willing to actively undertake the tasks of the team, and the working atmosphere is in the best state. The cultivation of team spirit is a requirement for managers. Teamwork plays an important role in the ultimate success of enterprises. According to statistics, one of the main reasons for management failure is the bad relationship between managers and colleagues and subordinates. Humanized management is a management skill to deal with daily work and the relationship between superiors and subordinates. Effective motivation from both spiritual and material aspects can stimulate employees' personal motivation and stabilize employees. In particular, the management of knowledge workers needs care, love, patience, good use, trust and respect, which are the first things that senior leaders should master and improve. On this basis, with the enrichment of other elements such as leadership art, fair incentive mechanism, values, cultural accomplishment, reward and recognition, and continuity of policies, team spirit and enterprise cohesion will be promoted and consolidated, the potential creativity of enterprises will be brought into play, and the overall goal of enterprises will be successfully realized. As the saying goes, a team without a soul is poor, and a team with a soul is terrible. Third, how to cultivate the service perception of hotel employees is the psychological activity process of employees in the service process, mainly the feeling and grasp of the object, of course, it also involves the understanding of the essence of service, which is a vivid and intuitive perceptual understanding of service personnel. When people demand higher and higher service quality, how to cultivate and improve employees' service perception becomes more and more important. Service perception is divided into two aspects: service perception and service perception. However, not everyone who feels the need to provide services knows how to do it. This requires us to cultivate their sense of service. First of all, cultivating service perception must start with a lot of work experience. Practice leads to true knowledge. In a large number of repeated operations, employees' incorrect service perceptions are slowly "eliminated", while those correct service perceptions are retained. And I have a lot of work experience, which also lays the foundation for better training. We know that learning without practice is like water without a source, a tree without a root, and it will not be effective. Therefore, a lot of work experience is a necessary condition to cultivate service perception. Secondly, to cultivate service perception, it is necessary to stimulate the needs and motives of waiters. Now some waiters still regard service as a kind of "task". For them, the honor of the enterprise has nothing to do with them. As long as they finish the task, they don't care about the effect. To change this situation, we must inspire their sense of ownership and cultivate their team spirit and sense of belonging to the enterprise. Let them feel that providing services is what they should do, and these services are sincere. Only when the enterprise is regarded as one's home will there be no resistance to training. Third, to cultivate service perception, we should correct our feelings and emotions towards customers. People used to say that "the customer is God" and "the customer is always right". In fact, this is the requirement of the waiter to entertain the guests. Only when the guests are fully respected, the whole service process can be regarded as a real success and will satisfy the guests. Not only that, but now higher requirements are put forward for these services: guests are required to be regarded as their relatives and friends. Satisfying guests' self-esteem, feelings and hobbies is called personalized service, which is also the embodiment of high service perception. Finally, to cultivate service perception, it is necessary to form a psychological set of service. The psychological set of service is also a service thinking mode. In this way, the service staff can perceive the service content from a guest's eyes, a subtle gesture and action. Analyze and classify each project to form a set of service models and service specifications. This should be possible under very familiar circumstances. Cultivating employees' service perception is the embodiment of standardization in hotel training. Through this training process, the concept of "guests first, service first" is rooted in the hearts of every waiter. Fourth, the "people-oriented" management thought "people-oriented" means "employees as the core", because hotels must win customers first if they want to win the market, and only loyal employees will have customer loyalty and the life of the hotel will last forever. Therefore, cultivating loyal employees is the essence of the hotel's "people-oriented" management thought. Therefore, in order to effectively improve the quality of hotel employees, make them get the best combination and give full play to their enthusiasm, we should do the following: 1. Strengthen political and ideological education and improve service awareness. The hotel regularly carries out targeted ideological and political education and guidance for employees, so as to convince people by reasoning, empathize with others, pay attention to let employees establish correct concepts, and persist in cultivating employees' innovative ideas in order to achieve the purpose of quality service; Advocate the concept of hard work and increase the sense of honor of employees; Propagandize the concept of civilized management, establish the awareness of quality products, guide employees to better understand and care for customers, and the awareness of quality service is deeply rooted in the hearts of every employee. Second, strengthen professional skills training and improve service quality. The hotel should regularly provide pre-job training, foreign language training, fire fighting and medical knowledge training and a series of on-the-job business training for new employees to cultivate the backbone of the hotel; Carry out special training on hotel knowledge, courtesy, gfd, smiling greetings, terms of service and labor discipline. , comprehensively improve the business operation ability, comprehensive quality and overall service quality of hotel staff, promote the improvement of hotel software, make employees devote themselves to customer service with higher professionalism and enthusiasm, and lay a solid foundation for striving for first-class service level. 3. Caring for employees' lives and improving their quality of life. Hotels should not only pay attention to cultivating employees' good ideological and political concepts and skilled business skills, but also care about employees' lives. Organize employees to travel abroad. Every holiday, the hotel should consider arranging employees' welfare to make employees' holidays more abundant. Bit by bit, it has melted into the hearts of employees, making the hotel a United and inseparable whole. The value of staff rotation training and building an efficient team hotel is finally reflected in "people". Only first-class staff can have a first-class hotel. The fair competition mechanism of the hotel also gives them a stage to display their talents. The hotel has never relaxed the construction of staff and the cultivation of staff quality. It takes advantage of every opportunity to create all conditions. Every year, by going out or inviting in, employees are regularly sent to star-rated hotels in Shanghai, Changsha, Zhuzhou and other large and medium-sized cities to observe and study, and learn from the etiquette services of peers to broaden their horizons and increase their knowledge. Specially arrange two outstanding employees to experience the activity atmosphere of Dong nationality's big songs in Liping, Guizhou, and exchange and understand the profound cultural heritage of Dong nationality's big songs. Hotels often organize employees to carry out internal skills competitions, and through consumer questionnaires, the survival of the fittest is implemented, and several ordinary employees have taken up leadership positions. Let employees get the maximum promotion in free space. The life of employees is also very rich. In addition to regularly selecting outstanding employees and organizing travel activities, the hotel will also send flowers, beautiful cards and birthday cakes to each employee's birthday. When every employee's family encounters difficulties, the hotel's main leaders will personally ask questions to help solve the problem. Every year, employees hold a grand Spring Festival Gala. At the gala, everyone from the general manager to the ordinary staff will perform on stage, which reflects the vigorous corporate culture of the hotel and the cohesion of the employees who take the hotel as their home. The ultimate goal of hotel's "people-oriented" is to let people make the best use of their talents and make managers' management activities as delicate, subtle and meticulous as sand; The service of the service staff is as warm as the sun and everywhere. Fifth, service quality is the lifeline of the hotel! The key to hotel competition is characteristics, the core of which is brand, the guarantee of brand is culture, and the embodiment of brand is service. The competition of hotel industry in 2 1 century comes from the competition of service. The art of hotel service will surely become the development trend of hotel service in 2 1 century.