Late at night, the guests complained that the floor of the room was low, it was too noisy outside, and the hotel had no room to change. How to deal with it?

Some necessary verbal apologies and accidents let them know from the side that this is caused by irresistible factors, but you have tried your best to solve it and make the guests feel unreasonable. If you are specific, you must organize yourself. In addition, some small discounts and gifts as an apology will also make guests feel very gratified.