What is the reception at the front desk of a five-star hotel?

Responsible for the reception of hotel guests; Responsible for the check-in and check-out procedures of hotel guests; Responsible for hotel guest consultation; Responsible for answering the phone calls of guests and conveying instructions according to the requirements of guests.

Five-star refers to a hotel with a comprehensive level of five stars. The classification of hotel stars is based on the hotel's architecture, facilities, functions, management and service level. The specific evaluation method is implemented in accordance with the evaluation standards of facilities and equipment, facilities and equipment maintenance, cleanliness and hygiene, and guest opinions issued by the National Tourism Administration, which is very formal.

The front desk reception is the face and business card of a company, so the front desk staff must master the front desk reception etiquette, which plays a very important role in shaping the hotel image. Reception etiquette at the front desk includes gfd standard, telephone reception etiquette and visitor reception etiquette. Need to master.

Smiling and maintaining a cheerful attitude are conducive to creating a harmonious working atmosphere; Keeping the body clean and hygienic is not only the need of health, but also the performance of civilization, which is conducive to communication with people; Comb your hair neatly and keep your face clean; Male employees don't have long hair, and female employees don't wear heavy makeup; Keep your lips moist and your breath fresh when talking at close range; Hands are clean, nails are neatly trimmed, male employees do not leave long nails, and female employees do not wear bright nail polish; It is advisable to use fresh and elegant perfume.

The front desk usually sits in the post. But when you meet a visitor, you should get up immediately, nod and smile at the visitor: "Hello, who are you looking for?" "Do you have an appointment?" If you know who you are looking for and confirm that it is an appointment, please ask the visitor to wait a moment and contact immediately. If the person you are looking for is busy, you can ask him to wait a moment and guide the visitors to sit down and pour water in a standardized manner. If you wait for a long time and the person the visitor is looking for is still busy, take care of the visitor and explain to him. Don't leave it there.