How to be a good room manager on duty

(two) regularly check the availability of materials.

As mentioned above, the housekeeping manager should assist in purchasing and checking the availability of materials. In practice, the housekeeping department of many hotels often ignores this work, so that many items are not in place at the critical moment of opening, which affects the department's work before opening. Items that are often forgotten are: work key chains, rags, discarded sheets, marble blades, etc.

(C) focus on process control

Before the opening, the housekeeping department had a heavy cleaning job and time was tight. Although managers emphasize the precautions when cleaning, it is common for waiters not to understand or take shortcuts, such as using strong acid cleaner to remove traces and using blades to remove construction waste from glass, without paying attention to methods. Once these problems occur, it is difficult to take remedial measures. Therefore, managers can often get twice the result with half the effort by checking and correcting in time after assigning tasks.

(D) to strengthen the protection of finished products

The most serious damage to hotel carpets, wallpapers, furniture and other finished products often occurs during the period before opening, because at this stage, there are the most construction teams in the store, and everyone is catching up with the project progress. At this time, the task of housekeeping department is also the heaviest, and it is easy to ignore protection, and it is often difficult to coordinate with engineering units. Nevertheless, domestic managers can't slack off on the protection of finished products, so as not to leave permanent regrets. In order to strengthen the protection of hotel products, the housekeeping manager can take the following measures: 1. It is strongly recommended that the hotel start the guest room decoration after the air conditioning and water pipe debugging, so as to avoid damaging the wallpaper and polluting the guest room with a lot of dust due to water leakage during the air conditioning debugging. 2. Strengthen communication and coordination with decoration construction units. Supervise the management personnel of the construction unit to strengthen the management of the construction personnel. The housekeeping manager should strengthen the inspection of the floor that has not been taken over, and pay special attention to the phenomenon that the decorator uses strong acid to remove stubborn stains, because although strong acid can remove stains, the damage to sanitary ware will soon appear and is irreversible. 3, take over the floor as soon as possible, strengthen the control of the floor. Although it takes considerable energy to take over the floor in the early stage, it is very important to protect the floor. Once the floor key is taken over, the housekeeping department will be fully responsible for the protection of facilities and equipment in the guest room, and the housekeeping department needs to make specific and clear provisions on how to protect facilities and equipment. After the floor is carpeted, the housekeeping department needs to strictly control the people who enter the floor. At this time, the waiter should be arranged to be on duty on the floor, and all the people who come in and out should change into slippers prepared by the housekeeping department. The department should put some abandoned carpet heads at the exit of the floor, and put abandoned sheets in rainy and snowy weather to ensure that the carpet is not polluted. 4. Start carpet tracking. Emphasizing maintenance as soon as the carpet is laid can not only keep the carpet clean, but also help to cultivate employees' awareness of protecting the hotel's finished products from the beginning, which has a very positive impact on the future room work.

(5) Strengthen key management.

Before and during the opening of the business, the work of the department is particularly complicated, and the room manager easily ignores the management of keys. The use of universal keys is confusing, and the loss of keys is a frequent problem. This may have very serious consequences. Housekeeping department should first number all keys and equip them with key chains; Secondly, a strict system has been established for the collection of keys. For example, you must sign your name, and you are not allowed to lend the key to others at will, and you are not allowed to leave your body (use the master key as the key to get electricity).

(six) to determine the specifications of the goods.

The work of determining the specifications of goods placement should be carried out as early as the model room, but many housing managers ignore this work, so that they don't think of the training of goods placement specifications and specifications until the room is to be decorated, which is precisely the busiest time for the department. It is difficult to carry out effective training, resulting in irregular room layout and constant rework of waiters. The correct way is to include this work in the work plan before opening. After the model room is confirmed, we will begin to design the layout of items in the room, determine the layout specifications of various types of rooms, and take photos to train employees. Experienced domestic managers will also standardize the layout of floor workshops and work cars, which often can achieve good results. Check the quality of the guest room.

(7) The acceptance of room quality is often the responsibility of the engineering department and housekeeping department.

As the user department, the acceptance of housekeeping department is very important to ensure the quality of rooms. Before the acceptance, the housekeeping department should design the room acceptance list according to the actual situation of the hotel, and list the items that need to be accepted one by one to ensure that no items are omitted during the acceptance. Housekeeping department should ask the inspected unit to sign the acceptance form and keep a copy to avoid the phenomenon of wrangling in the future. The experienced housekeeping manager will list all the problems according to the room number and the category of the problems after the room acceptance, so as to facilitate the arrangement of the rework of the construction unit and the department's grasp of the situation of each room. Housekeeping department should also revise the above records every day according to the changes of the situation to keep the latest records.

(eight) pay attention to the shift of focus, so that the department work gradually transition to normal operation.

During the opening period, the work of the department is complicated, but the department manager should keep a clear head and gradually guide all the work on the normal track. In the meantime, department managers should pay special attention to the following issues: 1. The code requires employees to be polite to guests, which is required by gfd. Because the floor has not yet received guests, the dust is heavy when cleaning the infrastructure, and the uniforms are not in place. At this time, the domestic workers may not have strict requirements on the manners, manners and appearance of employees, but with the approach of opening, they should start to pay attention to these problems, especially reminding employees to speak softly, move lightly and walk lightly. Cultivating employees' good habits is the key to do a good job in guest rooms. The cultivation of employees' habits during the opening period has a great influence on future work. 2. Establish a formal communication system. Departments should start to establish internal meeting system and succession system, and start to use forms; So that the communication between departments and within departments is gradually on the right track. 3, pay attention to the background cleaning, equipment and furniture maintenance. Various cleaning and maintenance plans should be implemented gradually, instead of waiting for the problem to become serious.

(nine) pay attention to the use of vacuum cleaner training. There will be a lot of rubbish when cleaning up the infrastructure. Many employees don't understand the precautions of using vacuum cleaners, or they will use vacuum cleaners to absorb large garbage and sharp objects, and some even absorb garbage, thus damaging vacuum cleaners to varying degrees. In addition, the daily dust collection during the opening period is much larger than usual, so it is necessary to clean the garbage in the dust collection bag in time, otherwise it will affect the dust collection effect and even damage the motor. Therefore, the room manager should pay attention to the training of employees in using vacuum cleaners and conduct on-site supervision.

(ten) to ensure the provision of sufficient qualified rooms.

Most hotels in China are always in a hurry to open, and most of the robbed rooms have some problems. The common problem is that the required room number is discharged from the front office, but the housekeeping manager found that some problems could not be solved for a while, and it was not allowed to change rooms at the time, which affected the room quality and guest satisfaction. The experienced housekeeping manager will actively keep close contact with the front office manager and prepare the required rooms according to the requirements of the front office and the present situation of hotel rooms.