Traditional Culture Encyclopedia - Hotel franchise - Laoshan Beer responded again on the lottery winning incident. Is it really that difficult to admit a mistake?

Laoshan Beer responded again on the lottery winning incident. Is it really that difficult to admit a mistake?

The Laoshan Beer lottery winning incident was an oolong. The main mistake in this incident was that Laoshan Beer made a big mistake when printing the lottery winning event. The printed content said that if you win the prize, you can redeem 500 cans. of beer. So it happened that a Mr. Li from Henan won the prize for the Laoshan beer he bought while eating in a restaurant, and the winning information displayed was that he could exchange 3 yuan for 500 cans of Qingdao original brew.

When Mr. Li went to change the price, he was told by the merchant that the event had passed. The relevant person in charge of Laoshan Beer responded that the redemption of 500 cans of Qingdao original brew refers to 500 ml, not 500 cans, and this event has not expired, and can be redeemed as long as there is a store selling Laoshan beer. In other words, this event has not expired, and the main error is on the side of Laoshan Beer Company. You should have a positive attitude of apologizing when you make a mistake. This Mr. Li did not want to covet the 500 cans of beer. He just thought that he had won so many beers, so he was surprised and excited.

So the main fault in this incident is that Laoshan Beer Company made an error when printing the winning event, which led to people's misunderstanding that three yuan could really be exchanged for so much beer. Although it is an error, if Laoshan Company can actively steal, it is still worthy of forgiveness. After all, the workload is heavy, and printing errors are also normal. However, due to a mistake made by its own staff, Laoshan Beer Company took a very firm stance, that is, in exchange for 500 ml of beer instead of 500 cans of beer.

But this is normal. If this lottery-winning event can really be exchanged for 500 yuan of beer, then the company will suffer a loss. Therefore, Laoshan Beer Company has a printing error, which is due to the work of the staff. There is a problem that has nothing to do with these consumers, so for these consumers, especially those who won the lottery, a reasonable explanation and apology should be given. Although it is said that 500 cans of beer cannot be given, it still does not matter. To mean something.