The true meaning of hotel service includes

The true meaning of hotel service includes

1. Attitude is more important than ability! State of mind determines the situation, and attitude determines everything.

2. Hotel service must be attentive

3. Hotel service must be professional

The purpose of hotel service

The purpose of hotel service is to put guests first: Taking guests as the center, all business activities are carried out around the needs of guests. Our creed is "providing the best quality service to guests". Guest satisfaction is our success

Hotel service tenet: sincere service: respect guests, Win the trust of guests and strive to create a friendly and warm service and environment to make them feel at home

The hotel's service tenet is to pursue excellence: "Create first-class quality", be proud of the hotel's excellent brand, and strive to win the first place in the hotel. The hotel industry has found its own "extraordinary goals" and strives to make the pursuit of excellence the pressure and driving force for hotels to serve guests and strengthen management.

The hotel's service tenet is dedicated and dedicated: employees love the company, are loyal to the company, and work hard to create wealth for the company. The company cares about its employees, takes care of its employees, and allows profits to be shared with employees. Only when the company and its employees are prosperous and harmonious can employees have the same goal, condense into a sense of belonging and mission, and work together to make contributions to the company.

Guest first: Taking guests as the center, all business activities are carried out around the needs of guests. Our creed is "providing the best quality service to guests", and guest satisfaction is our success.

Sincere service: The hotel's service tenet is to respect guests, win their trust, and strive to create a cordial, warm service and environment to make guests feel at home

Pursue excellence: "Create First-class quality", we are proud of the hotel's excellent brand, strive to find our own "extraordinary goals" in the hotel industry, and strive to make the pursuit of excellence the pressing force and driving force for the hotel to serve guests and strengthen management

Service Concept< /p>

1. People-oriented: treat guests as God and relatives, worry about their needs; think about what guests think, be considerate and sincere. Service with a smile

2. Comprehensive, all-staff, whole-process Service, try your best to meet the various needs put forward by the guests. Even if the conditions do not allow it, do not refuse. You must explain the situation tactfully and ask the manager for instructions before making a reply. At the same time, every employee in the restaurant is required to divide their work and participate in the service to the guests. When meeting the guests, they should greet and greet the guests enthusiastically. If there is a problem in a certain link, they should take the initiative to help and report it in time.