The hotel was stolen and the door was locked. Is the hotel responsible?

The hotel should be responsible for the loss of stolen property. Consumers pay the room rate according to the hotel's regulations, and the legal relationship of consumption contract is formed between consumers and hotels.

According to Article 7 of China's Consumer Protection Law: "Consumers have the right to protect personal and property safety when purchasing and using goods and receiving services. Consumers have the right to require the goods and services provided by operators to meet the requirements of protecting personal and property safety. " Hotels should fulfill all their legal obligations as operators.

According to Article 18 of the Consumer Law: "Business operators should ensure that the goods or services they provide meet the requirements of protecting personal and property safety. For goods and services that may endanger personal and property safety, consumers should be given a true explanation and clear warning, and the methods of correctly using goods or receiving services and the methods of preventing harm should be explained and marked. "

Because the fact that the consumer's property is stolen in the hotel room is an illegal infringement in the process of fulfilling the consumption contract in the hotel, and it happens in the hotel room, the theft of the consumer's property has a direct causal relationship with the hotel's poor prevention and lax security measures. Therefore, according to Article 11 of the Law on the Protection of Consumers' Rights and Interests: "Consumers who suffer personal or property damage due to the purchase or use of goods or services have the right to compensation according to law.