What is a business hotel?

Currently we generally have three categories: business hotels, tourist resort hotels and budget hotels.

The biggest difference is the source of customers. Business hotels mainly focus on guests from local and surrounding companies and enterprises. Business guests generally have higher requirements, so business hotels generally have features such as complete business facilities (business center, guest room Internet function, conference room function), quick check-in/check-out, and complete daily functions (restaurant, bar, swimming pool, gym). The peak season for business hotels is on weekdays (i.e. weekdays), so this is also the time when room rates are higher.

Resort hotels are often built in or near scenic spots, and many are even tourist destinations themselves. Its main source of customers is mainly tourists, so the peak season is just opposite to that of business hotels. Holidays are the busiest time for resort-style hotels, and prices also rise a lot. This type of hotel does not particularly emphasize functions such as business and quick check-in procedures, but has high requirements for entertainment functions. There must be sufficient recreational facilities (foot massage, sauna, tennis, swimming pool, nightclub, etc.).

Budget hotels are in between the two and are chosen by those who are looking for low prices, so there are both business people and tourists. It can be omitted here.

Personally, I don’t quite agree with the “price is the highest among similar products” and “double standards in human resources” raised by a friend earlier.

At present, prices are basically guided by the market economy. It cannot be said that business customers demand high prices and they are expensive. At present, various types of hotels in some developed cities in China can be said to have reached saturation, and competition for customers often occurs. Although customers are loyal to a certain brand with the same functions, they find a new hotel with a lower price but the same good service. There will be a turn. (Our hotel is a resort-style hotel, but it also develops business customers. One company that offers 1,500 room nights per year was offered to another business hotel at a low price). In addition, in order to maintain their own brands and create a high-end image, many resort-style hotels are now guided by a high-price policy. During peak seasons such as holidays, rooms are even more popular, and prices are often raised again and again.

As for human resources training standards, hotel employees must have a good service attitude and receive good professional training. For example, the "golden key" does not mean that only business hotels need it and other hotels do not. In addition to the professional knowledge of the hotel industry itself, the difference between the two is simply "the knowledge of things is different." In other words, business hotel employees may know more about business-related knowledge such as office work, transportation between companies, and transportation between cities, while resort hotel employees are more interested in entertainment and tourism knowledge. Therefore, the ratio of well-trained employees to professional managers can at best explain the difference between high-star hotels and low-star hotels.