"State banquet-level waiter" Yao Bi has served three banquets in various countries. She cannot be invited to ordinary banquets. Why?

Persisting in doing simple things well is not simple, persisting in doing ordinary things well is extraordinary. The so-called success is to make extraordinary persistence in the ordinary. --Zhang Ruimin

Yao Bi, a typical Hunan girl born in the 1990s, is a hotel waiter by profession, but she is the most valuable waiter in China today. The experience of serving at state banquets three times and completing her work outstandingly made her full of legend.

With the aura of “state banquet level” on her head, she has become a top talent in the service industry, but behind the aura is also full of unknown ups and downs.

The departure of the dream

Yao Bi was born in an ordinary family in Changsha, Hunan in 1995. Since childhood, he has been a lively, cute, sensible and independent good boy. When Yao Bi was in college, she chose the hotel management major, which was not favored by everyone. Faced with doubts from her family and friends, she laughed it off. She knew she loved this major and would pursue her dream in this field.

The realization of her dream was not easy. Although Yao Bi devoted a lot of time to learning professional knowledge during college, she did not find a good corresponding job after graduation, but her cheerful personality never thought about it. You have to compromise.

After working part-time as an intern in many hotels, she accumulated a lot of work experience and finally successfully obtained a job position in a five-star hotel, the InterContinental Hotel Changsha Beichen. Here comes the opportunity to take off.

Yao Bi is very motivated at work and is never willing to be just an ordinary waiter. She wants to become a leader in this field. Her conscientiousness in work, humility and gentleness made her quickly stand out in the hotel, and she was appreciated by her superiors.

Every time the hotel received important guests, Yao Bi would be named to be responsible for the reception. Finally, she became the hotel's ace waiter. Both the leaders and the guests were full of praise for her service and reception standards.

The temporary success did not go to her head. She wanted to become the highest-level waiter in the country. Just as she longed for higher-level work, the opportunity came quietly.

Enter the highest level in the country

More than two months before the 2016 Hangzhou G20 Summit, preparations for the banquet held to welcome dignitaries from various countries were already under intense preparation. In order to show For the Chinese service style, the organizers will select the best waiters from five-star hotels across the country to perform service work.

Such news made Yao Bi extremely excited. She was finally able to realize her dream and see what the highest level of service standards is.

Yao Bi happily signed up and rushed to Hangzhou to participate in the training camp on the recommendation of Changsha Beichen Intercontinental Hotel. Although she was already outstanding in the hotel where she worked, facing the high-quality waiters gathered from all over the country, she decided to learn from scratch.

The training process is very hard. In addition to basic table service etiquette, the most important thing is to improve the psychological quality and adaptability of the waiters, the control of every process at the banquet, the mastery of details, and even every detail. A slight change in a customer's eyes requires the waiter to respond calmly.

After some arduous training, Yao Bi finally got her wish and participated in the state banquet service. The training and actual combat process allowed her to learn a lot of valuable experience, and she had new goals.

The outstanding state banquet service performance allowed Yao Bi to appear again in the state banquet hall of the 2017 Xiamen BRICS Summit. Her service level has truly reached the highest level in the country.

Comprehensive leap and transformation

Opportunities are always reserved for those who are prepared. From June 9 to 10, 2018, the Shanghai Cooperation Organization Qingdao Summit was held in Qingdao. The welcome dinner on the 9th required 120 waiters to provide catering services to the attending Chinese and foreign heads of state and guests. After many layers of selection, Yao Bi arrived in Qingdao in early April and began closed training in hundreds of details such as etiquette and basic stage setting.

Yao Bi is only 23 years old this year, but she is already a "veteran" who has participated in two state banquet services. This time she will not only participate in the welcome dinner service, but also the on-site service at the head of state's pre-dinner reception. In addition to conducting command work, he is also responsible for the training of students.

Basic etiquette training consumes a lot of energy from her. Every subtle movement of the waiter has strict standards. In addition, there are many venues and heavy tasks, and she works for more than ten hours every day. , while also overcoming the discomfort caused by northern coastal cities.

The work of on-site command not only requires precise service, but also tests the ability to adapt to changing circumstances, and the pressure and responsibility of training students is even heavier.

The only time Yao Bi had to rest was spent writing plans, procedures and training plans. Although the process was hard, Yao Bi was full of pride.

As one of the persons in charge of the banquet hall area, it is necessary to accurately control the smoothness of the process during silent service. Each waiter's pace, posture, and gestures must be uniform and strive for excellence. During the banquet, all Only when people are like waves dotting the calm water, soothing and agile, can they successfully demonstrate the highest standards and highest level of service.

Three successful state banquet service experiences also changed Yao Bi's mentality. As she said in an interview with reporters: "We come together to represent not only the hotel where we are, but also the hotel where we are located." This is China's service style. No matter how hard it is, everyone's belief is always the same."

She no longer regards herself as an ordinary service staff and only pursues career success. She hopes to show everyone China’s highest service level through her work and show China’s the face of a great country. When asked about her plans for future work, she said: "I will move towards a higher stage and work hard to become the commander-in-chief of the state banquet live service."

In the eyes of most people, waiters are just insignificant people, and their job is also the most ordinary job with no technical content at all. They are even disliked by most young people, but Yao Bi But he said: "I have never felt that the job of a waiter is inconspicuous, but I feel more and more respected."

Three hundred and sixty lines, you will be the best in every line. Any ordinary job that is done to the extreme will have its real value and will be respected and recognized by others. From studying hotel management to working as a part-time intern in various restaurants, and then becoming a gold medal waiter in a five-star hotel and the on-site regional director of a state banquet, Yao Bi, a girl in her early twenties, must have experienced a perfect transformation. She will attack a higher stage, and her wonderful life is by no means limited to this.