Front desk monthly work summary

2021 Front Desk Monthly Work Summary Sample (Selected 5 Articles)

Time flies, and the hard work has come to an end. Looking back on the work during this period, the theory The knowledge and business level have been greatly improved, and a work summary needs to be written seriously. But how to write a work summary to be outstanding? The following is the 2021 front desk monthly work summary sample I collected for everyone. I hope it will be helpful to everyone.

Front Desk Monthly Work Summary 1

In September, as the company’s front desk clerk, with the care of the leaders and the help of all my colleagues, I adapted to the front desk job and devoted myself to I devoted myself to my work, fulfilled my duties, completed my own work diligently and down-to-earth, and successfully completed various tasks assigned by the leadership. I have improved in all aspects, but there are also shortcomings. I need to continue to learn and accumulate work in the future. Experience, use the knowledge you have mastered to make up for your own shortcomings, and here you will make the following report on your work since this month:

The front desk clerk is a service-oriented job and is relatively complicated.

1. Always stick to your job at the front desk, abide by the company's rules and regulations, do your job well, and do not leave at will

2. Responsible for the reception and registration of daily visitors At work, you should be generous and decent, and treat others politely. Ask the guests clearly about their purpose of visit and the company’s contact person. Visitors will wait for the meeting in the company’s reception room and do not enter the office area. No idle personnel or sales personnel are allowed to enter the company.

3. Strive to improve service quality. Answer every call carefully, memorize the extension number of each department, transfer calls strictly according to the company's guidelines, and keep confidentiality. When customers visit, we will always pay attention to maintaining a good service attitude and receive them warmly. Promote company culture to customers in the right environment and answer customer questions skillfully. Be welcoming with a smile, patient and meticulous, give warm reminders, etc. In my spare time, I will learn more about telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.

4. Responsible for the company's document processing, printing, copying, and sending and receiving of faxes.

5. Supervise the attendance of company employees, and do not allow people to clock in on behalf of others.

6. Supervise the outgoing flow of employees during working hours, and register the time, place and reason for outing.

7. Responsible for managing the daily maintenance of the company's plants and office equipment.

8. Responsible for the receipt and distribution of all types of letters, parcels, newspapers and periodicals of the company.

9. Responsible for the delivery and receipt of the company’s office supplies, registering office supplies in and out of the warehouse, and completing the reconciliation and inventory of office supplies.

10. According to the situation, the quantity of purified water needs to be purchased

11. Timely release the company website information and pay attention to the company website updates at any time.

12. Count and verify the monthly leave, sick and personal leave status of company personnel, and keep the leave request slips.

13. Responsible for company safety, turn off the company’s power equipment before leaving get off work every day, and check whether the windows are locked.

14. Count and verify the monthly leave, sick and personal leave status of company personnel, and keep the leave request slips.

15. Manage various office equipment, use them rationally and improve their efficiency, and promote frugality.

16. Responsible for the sanitation and arrangement of tables and chairs at the company's front desk or consultation reception room, and keeping them neat and tidy

17. Accept the work arrangements of the administrative manager and assist the personnel clerk in doing administrative work Other work of the department; conscientiously implement the management regulations of the target card and complete the work and tasks assigned by the department.

18. Focus on the overall situation and do not care about personal gains and losses. Regardless of whether it is working time or vacation time, if the company has temporary task assignments, I will obey the arrangement and actively cooperate without looking for reasons to shirk. As a member of Jingxin, I will dedicate myself to serving the company. Actively participate in activities organized by the company to strengthen the relationship between colleagues and communication between departments. And learn more about the company’s basic situation and business operations. Continuously lay the foundation for better work in the future.

The front desk is the starting point for displaying the company's image and services. For customers, the front desk is the first step for them to contact our company. It is the first impression of the company, which is very important. Therefore, the front desk represents the company's image to a certain extent. At the same time, the company's customer service starts from welcoming guests at the front desk. A good start is half the success. With the understanding of its importance, I must do my job seriously.

In October, I will devote myself to future work with a new look, make a personal plan for October, and strive to carry out various tasks better. At the same time, I also hope to grow with the company,* **Making progress together! Front desk monthly work summary 2

Time always flies by. In September, I gained a lot and felt a lot. Since taking office, I have worked hard to adapt to the work environment and this new He performed his job duties conscientiously and worked hard to complete various tasks. The study and work situation in the past month is summarized as follows:

1. Work content:

During this month, I used methods such as watching, learning, asking, etc. I have a preliminary understanding of the specific business knowledge of the company's front desk clerk. First, I will summarize all my specific work contents:

1. Responsible for the registration, reception and introduction of visitors and guests

2. Responsible for receiving and forwarding phone calls, emails, and letters, and recording, organizing, and filing work information

3. Cooperate with leaders to complete the printing, copying, and writing of some documents

4. Implement the company's attendance system, be responsible for summarizing employees' attendance records, outing registration, and supervising employees' card swiping

5. Be proficient in the company's profile, be able to answer general questions raised by guests, and provide regular non-confidential information< /p>

6. Responsible for the distribution of company documents and notices

7. Timely report on various problems that arise during work and put forward suggestions for work improvement

8. Complete leadership Other or temporary work assigned

2. Work harvest and experience

(1) Learn in practice and strive to adapt to the work. As a newcomer, when I first joined the company, I was very unfamiliar with the company's operating model and work processes. Thanks to the patient guidance and help of my leaders and colleagues, I became familiar with the work content of the front desk and the company in a short period of time. The functions of each department.

It is said that the front desk is the company’s external image window. In just one month, I have a new understanding and understanding of this sentence. When receiving guests from the company, I must greet them with courtesy, answer and transfer calls with a kind attitude, handle daily affairs in the office carefully, and treat my colleagues with humility and sincerity. Every little bit, I learn at work and make progress in learning. Benefited a lot.

(2) Learn the company’s corporate culture and improve yourself. After joining the large group of Haiya, I feel the "professionalism, vitality and innovation" from the dedication of leaders and colleagues. In such a good working atmosphere, I will devote myself to work with a positive and optimistic working attitude, do my job well in a down-to-earth manner, discover deficiencies in my work in a timely manner, communicate with departments in a timely manner, and listen carefully to the opinions of leaders and colleagues. Strive to do a good job and be a qualified and competent employee. This is also the goal and direction of future work efforts.

(3) Expand your knowledge and constantly improve yourself. I think that in the future work, I must constantly recharge myself, expand my knowledge, and reduce gaps and mistakes in my work. When I first entered the workplace, it was inevitable that I would make some small mistakes that needed to be corrected by my leaders. These experiences also made me mature and consider more comprehensively in handling various problems to prevent similar mistakes from happening again.

3. Future Plans

During this period of work, I have learned a lot and developed a lot of emotions. I am very grateful to the company leaders and colleagues for their care and help. See I am deeply proud of the rapid development of the company. In my future work, I will work hard to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in new learning, and do a good job with a humble attitude and full enthusiasm. My own job is to give full play to my potential and contribute to the company's suggestions and development! Front desk monthly work summary 3

Time flies, and unknowingly, August has passed, and I have made great contributions to the company's leaders and colleagues. With the care and help, the corresponding work was successfully completed. Now I will make a summary of the work in August.

1. Front desk reception

In August, I was engaged in reception work. The receptionist is the first person to show the company's image. At work, I strictly follow the company's requirements and work uniform. On duty, we treat every visiting customer enthusiastically and guide them to the relevant offices, which provides convenience for leaders and customers. In August, *** the total number of users received reached about xx.

2. Meeting reception

Reception of external meetings;

Participated in the reception of Shenzu Unicom’s provincial financial meeting, operation and maintenance department work meeting, and human resources supervision training meeting , the provincial business department working meeting, the Shenzu Branch and the Shenzu Branch ***’s joint operation analysis meeting and other large-scale meetings. In such external meetings, the venue is strictly arranged according to high standards of meeting needs, and hotel-related matters are actively coordinated. And provide good service during the meeting. In this process, I learned relevant knowledge about how to treat people, service gifts, etc., and accumulated a lot of experience.

2. Internal meeting management;

Reasonably arrange meeting rooms according to the needs of each department to avoid meeting conflicts, and pay attention to relevant registration, as well as the hygiene maintenance of the meeting room, public After-care inspection of items, etc., in order to provide better services to the staff of the department.

3. Video conference management;

When convening a headquarters or provincial video conference, according to the notification requirements, open the video system on time half an hour in advance to ensure that the conference is accessed on time. There has been no meeting delay every month; when convening meetings with counties and districts, meeting reservations are made in advance and each terminal is called to ensure that each county or district can participate in the meeting normally.

3. Expense reimbursement and contract entry work

In this regard, in strict accordance with the company's requirements, reimbursement documents will be collected on Monday, signed by the leader on Tuesday and entered into the system, and registration work will be done. .

IV. Shortcomings in work

Insufficient initiative in work, less communication with leaders, and insufficient consideration and detail when encountering problems. Lack of writing skills, and failure to capture the company’s information highlights in a timely manner during the information submission process resulted in low information quantity and quality, affecting the company’s information ranking in the province.

5. Work Plan

Strengthen self-study, combine the actual situation of the General Department, consider more details, follow the leadership’s intentions, coordinate internal and external relations, and solve problems for the leaders.

2. Actively learn from the conference reception experience of other units, hotels, etc., improve the reception level, and enhance the company's image.

3. Do a good job in trade union work, launch meaningful activities, strengthen communication and exchanges, and continue the "Trade Union Sending Warmth" activity.

4. Strengthen canteen management, conduct market research, increase cost control, and create a warm, comfortable and low-price dining environment.

September full of challenges and opportunities is coming. In the new month, I will sum up my experience, overcome shortcomings, strengthen learning, and contribute my own modest efforts to the development and growth of the company. Front Desk Monthly Work Summary 4

January is always the busiest month for our front desk. Of course, this busyness has also brought me fulfilling work, allowing me to continue to grow at work. Compared with the work in January last year, this year due to the increase in customers and business, more and more people are coming to our company. This is a good thing. Although our front desk will be much busier, it also brings us more The experience paved the way for me to be an excellent front desk.

1. All the customers I received recognized my work

In January of this year, I *** received xx people. Among these customers, there were xx people. Catering consumption was carried out under the recommendation of the company. In addition to the catering benefits provided by the company to these customers, as the front desk, I also helped the company's catering department improve its catering performance. In these receptions, I received unanimous praise from these customers, and some The customer even helped me go to our company's star review and personally put five stars for me. I know that this is the recognition of my work by my customers, and it is also the reason for me to continue to provide high-quality reception services to my customers.

With such excellent results in January, I believe that this year's front desk work will be a big improvement compared to last year!

2. Learned more etiquette during etiquette training

At my suggestion, our customer service department launched company-wide etiquette training. The etiquette teacher invited gave our company a profound etiquette training. During the training, I learned more etiquette that I had not noticed in my previous reception work, and I also realized the breadth and depth of our Chinese etiquette culture. The knowledge learned in these trainings has not yet had the opportunity to be put into practice, but with the trend of the number of customers received in January, I believe that these new etiquettes learned can be well practiced in our work this year and even in the future, allowing us at the front desk to The reception and the overall environment of our company have been upgraded to a higher level.

3. There is also a point that needs to be recognized and improved

Although my front desk work was recognized and improved in January, there is still a small point that needs to be recognized. to and improve upon. This was brought up to me by my colleague at the front desk, and I felt a little embarrassed after hearing it. When I work at the front desk, I often answer my own personal phone calls. Although this is normal, sometimes when the personal phone calls last for a long time, my work is delayed. After all, I am sitting at the front desk of our company. My habit of answering personal phone calls will teach me a lesson sooner or later if I cannot correct it. At work next month, I plan to silence my phone and wait until the end of the day before responding to the day’s missed calls and text messages. I am very grateful to this colleague for pointing out this shortcoming of mine to me. I also believe that I can correct it after realizing it, otherwise there will be no room for criticism in my work. Front Desk Monthly Work Summary 5

In the past month, we still have a lot of shortcomings in our work, and there are also outstanding points. The situation of constant replacement of personnel has been alleviated this month. Basically, it has been relatively stable this month. We have overcome various difficulties and brought the work of the front desk department into a regular routine. This month we overcame difficulties together, united and forged ahead, and basically completed various reception tasks assigned by the hotel.

1. Strengthen your own learning, adjust your work mentality, and be passionate about your work;

Because it is the peak season for the hotel, I must also make good use of my free time to study and improve myself during work. The service quality must be fast, efficient and error-free. The service attitude must be good, you must continuously accumulate experience in receiving guests, and leave a good impression on the guests. When answering the phone, you must also continue to improve your vocabulary skills; ask and question guests skillfully. Try to satisfy every customer. I learn at work and make progress at work.

2. Pay attention to the coordination with various departments, and carry out room check-out according to daily room status.

Our hotel is like a big family. It is inevitable that friction will occur between departments at work, and the quality of coordination will be greatly affected at work. The front office department is the central department of the entire hotel. It has a close working relationship with the catering, guest room and other departments. Although we only have breakfast, if there is a problem, we must take the initiative to coordinate and solve it with various departments to avoid things going wrong. Deterioration, because everyone's goal is to benefit the hotel, and if it is not solved and handled well, it will have a certain negative impact on the hotel.

3. Resolve disputes, handle problems, and provide service first

Due to the aging of some of our hotel’s equipment, room decoration, and other natural factors, guests often experience inconveniences when they check in. Guests complain. Regarding these disputes and problems, as hotel front desk receptionists, we must learn "Haidilao-style service", learn to be tolerant, establish the work philosophy of "customers are God", respond calmly, and solve problems actively, timely and properly. For individual guests who deliberately make things difficult, we must be patient and face it with a smile. We must always maintain the reputation of the hotel as the premise and try our best to satisfy the guests.

The new January is about to begin. I will provide the best service to guests with a new spirit and practical actions, implement the purpose of "guests first, service first", and contribute to the beauty of Longxi Hotel. Contribute your part tomorrow. ;