Dear people, on July 14, I booked a room at Hanting Hotel in Kunming Railway Station on Ctrip. Payment succeeded. How to get a refund if I didn't check in?

Hello, thank you for using Ctrip service.

Excuse me, was the hotel bought through Ctrip? If yes, the product description clearly indicates that the unconsumed products can be returned at any time. If the group purchase is successful but the consumption is not reserved, you can log on to Ctrip. com, select "Apply for Refund" in the "Group Purchase Order" and return the payment account within 10 working days. If the product description clearly indicates the products that support "unconditional refund of expired coupons", and the group purchase coupons have expired and have not been reserved for consumption, you can log on to Ctrip.com website, select "Apply for Refund" in "Group Purchase Order" and return the payment account within 10 working days. After the group purchase is successful, the guests can't use it normally due to force majeure (we will try our best to choose high-quality cooperative suppliers and try our best to avoid such situations).

If you need further consultation, you can also quickly follow Ctrip's micro-signal (ICRIP) to find us and get help anytime, anywhere. Ctrip is by your side.