2022 hotel manager’s year-end work summary (collection of 6 articles)

Time has gone forever, and the new year’s work is waiting for us. The hotel manager’s year-end work results and plans need to be considered. Through summarizing, you can have a clear idea of ??the year's growth. How to write a good year-end work summary for hotel managers? To this end, I have carefully compiled the "2022 Hotel Manager Year-End Work Summary Personal Summary (6 Highlights)" from the Internet for everyone. You may wish to refer to it. Hope you like it! 2022 hotel manager’s year-end work summary (Part 1)

The year 20xx has passed in a blink of an eye. With the joint efforts of all hotel staff, we successfully completed various tasks while Effectively promote the xx brand and continuously expand the hotel's social influence. On this occasion of bidding farewell to the old and welcoming the new, it is necessary to review and summarize the work, achievements, experience and shortcomings of the past year, so as to promote strengths and avoid weaknesses, forge ahead, and strive to achieve greater success in the new year.

1. Operational situation

In 20xx, the hotel’s main business income *** totaled x million yuan, costs and expenses incurred were x million yuan, and profits were x million yuan, achieving the turnaround plan set at the beginning of the year Profitable business objectives. The guest room department achieved an income of x million yuan, with an average monthly income of x million yuan.

2. Management situation

(1) Hire external managers to clarify business ideas. The hotel hired a professional management team from xx Hotel to settle in in June, and made corresponding adjustments to the hotel's business methods and concepts, which became the key point for the hotel's operating performance to improve.

(2) Introducing local employees to expand the hotel’s influence. Through the vigorous promotion and years of work experience of local employees, the hotel's external work has been greatly improved.

(3) Integrate internal personnel to achieve the best of everyone. Effectively enhance marketing efforts through the concurrent roles of marketing manager and restaurant manager. A dedicated person from the engineering department is responsible to ensure that engineering problems are solved in a timely manner. The room manager is appointed by a manager with professional knowledge to improve the quality of room service and unify the service process.

(4) Successfully completed the municipal assessment of xx-level hotels. In 20xx, the hotel carried out many tasks such as business training, item purchase, and system improvement around the xx assessment. With the hard work of all employees, the hotel basically reached the xx hotel standard and was recognized by the assessment experts.

3. Other aspects

(1) Improve product quality. First of all, we launched the five-bowl banquet, which is widely loved by people in Huanxian County, and worked hard on the quality of other dishes. The quality of the dishes has improved compared with last year. Secondly, purchase a large number of guest room guest items to meet the needs of guests and achieve humanized services.

(2) Improve services. Cultivate employees' awareness of openness, so that "ask questions when you come, and send messages when you leave." Reasonably accept guests' opinions, solve problems in a targeted manner, and make service the focus of external competition.

(3) Optimize procurement methods and reduce costs. This year, various items were compared and purchased through online shopping, and quality products were purchased at lower prices.

(4) Improve employee remuneration and increase employee benefits. In 20xx, the per capita salary increased by about x yuan compared with the previous year. We use bonuses, holiday dinners, and distribution of small items to improve employee welfare and care about their lives.

(5) Carry out training. Training is an eternal theme of the hotel. This year, the hotel organized hotel awareness training, fire protection training, service skills practical training, etc., and continuously strengthened the work skills of employees in each position by taking large classes, branching out, and studying abroad.

IV. Shortcomings

(1) Operational aspect

The customer source market is unscientific, and the proportion of large-scale receptions is low. Service management is not up to standard and service awareness is not strong. Various preferential activities did not achieve the expected results.

(2) Management

The team lacks cohesion and execution capabilities. The ability of management personnel needs to be improved and the management methods are poor. Uploading and distributing work is not in place.

(3) Employee team building

Staff mobility is relatively high. Service skills are lacking. The cultural construction of the workforce is lacking.

5. Work plan for 20xx

(1) Pay close attention to management. The execution ability of middle-level personnel determines the hotel's operational capabilities. In 20xx, the hotel will continue to select middle-level personnel from the department to go out for exchanges and studies, to cut off work inertia mentally and strengthen execution.

(2) Operating income. In 20xx, we will continue to innovate in the quality of dishes and marketing work, so that we can have the best dishes that no one else has and we can have the best dishes. The marketing department proposed sales methods based on the development progress of the southern district and the actual situation at this stage, striving to achieve new breakthroughs in turnover.

(3) Improve services. Based on the xx-level hotel service standards and processes, we will further unify employee services and processes, and at the same time increase our efforts to absorb valuable opinions and suggestions from employees and guests, and work hard on humanized services.

(4) In-depth training. Led by the Administration Department, personnel with relevant professional skills will conduct service awareness and service skills training for employees in various departments. Promote hotel-related systems and concepts through concentrated learning, and clarify job responsibilities.

(5) Increase revenue and reduce expenditure. Explore ways to increase revenue and rationally utilize backyard sites to standardize parking fee collection. Based on the current high expenditures of various hotels, we will continue to promote energy conservation and emission reduction work and strengthen employees’ awareness of conservation.

(6) Improve benefits. Implement the hotel's regulations on signing relatively fixed labor contracts with some employees and purchasing insurance. While the hotel's performance is growing, improvements have been made in terms of employee meals, holiday benefits, and organizing various cultural activities.

Achievements are an affirmation of the past, and new challenges have arrived. Full of joy of harvest, we usher in 20xx, a promising and inspiring year. When the wind is favorable, it is time to set sail. There is a long way to go and we still need to advance bravely. Let us unify our thoughts, strengthen our confidence, work together, and make persistent efforts. With a higher morale and a more down-to-earth style, we will overcome all obstacles, make new achievements, and create greater glories in the new year! 2022 Year-end Work Summary for Hotel Managers (Part 2)

20xx is almost over. Looking back at the work in 20xx, there is the joy of fruitful results, the hardship of working with colleagues to tackle key problems, and the difficulties and difficulties encountered. I feel melancholy when I have setbacks, and time flies by so fast. Unknowingly, the hopeful year of 20xx is approaching as the beginning of the new year approaches. It can be said that 220xx is a critical year for the company to promote industry reform, project launch, market expansion, and sustainable development. The work situation of this year is summarized as follows:

After such an intense and orderly year, I feel that my work skills have reached a new level. I have clear plans and steps for every job, and I have clear actions. I have a direction, I have a goal in my work, and I really have a foundation in my heart! Basically, we have been busy but not chaotic, tight but not scattered, well organized, and everything is clear. We have fundamentally got rid of the phenomenon of just working hard and not knowing how to sum up experience when we first joined the work. In this way, I walked into this year with infinite busyness, and walked out of this year with infinite ease. Also, while working, I also understood the principles of dealing with others, and I also understood that a good mentality, How important is passion for work and its sense of responsibility in comparison? The company has experienced a lot in 20xx, among which I am in the Qishu Lake Resort project:

Zilu Temple The successful consecration has unveiled its mysterious veil for the majority of believers. The opening of Qishu Wonderland Zhongkun International Hotel has ended the five years of meticulous construction of the project. Next, the opening of the Mengxun Huizhou water stage, resort club and villa area. I believe that the Qishu Lake Resort project will have a better tomorrow, which also strengthens my confidence in working hard at my job.

Summarizing the work of the year, I came into contact with many new things, raised many new problems, and learned a lot of new knowledge and new experiences during this year's work, which enabled me to improve my ideological understanding and There have been new improvements and further improvements in work ability. In my daily work, I always ask myself to proceed from reality, adhere to high standards and strict requirements, and strive to improve both professional and moral qualities.

Generally speaking, there are still deficiencies, and there are still some problems that need to be solved urgently. The main manifestations are that we do not learn new things enough, and we often rely on experience and past work routines at work. Problem, showing insufficient boldness and innovation in work.

The next step is to continue to innovate in future work, communicate with colleagues around me in a timely manner, listen to the opinions of colleagues and leaders around me, and implement them in my work. I will do the following work Continue to work hard, report your thoughts and feelings at work to your leaders, and promptly correct and make up for your own shortcomings and defects. Our work must be united to be powerful, cooperation must be successful, and we must push our work forward! I believe: Under the correct leadership of superiors, the future of Jingyi Company will be like a vast eagle, spreading its wings and flying high. 2022 Hotel Manager’s Year-End Work Summary (Part 3)

Time flies, and 20xx is about to pass in the blink of an eye. During this year, under the correct management guidance of the company, the XX Hotel Management Department implemented the department management work with the concept of "efficiency, innovation, and service", successfully completed various tasks assigned by the company, and won the praise of guests many times. Good reviews. The work situation this year is reported as follows:

1. Strengthen business training and improve service levels

Every employee of the hotel is the window and image of the hotel. An employee's work attitude and service quality can truly reflect the service level and management level of a hotel. As a four-star hotel, we regard the quality development of our employees as the focus of our work. Including reception etiquette, sales skills, phone answering language skills, etc. Think about what customers think and worry about what customers worry about. Through training, employees' business knowledge and service levels have been significantly improved.

2. Strengthen employees’ sales awareness and sales skills

The two floors responsible for the management department are mainly the leisure activity areas for customers. Therefore, according to market conditions, the hotel has launched a series of promotional programs. The receptionist will carefully explain to customers the special offers such as guest rooms, gyms, and cafeterias according to their needs. In this way, not only the sales skills of employees have been exercised, but the number of individual visitors at the front desk has also increased significantly, and the occupancy rate has improved. Usage of other recreational facilities has also increased.

3. Pay close attention to the quality of hygiene and create a clean, beautiful and comfortable environment for customers

In addition to high-quality services, the image of a hotel is also reflected in the details. Only by cleaning every area of ??the hotel and keeping it tidy and hygienic can we make our customers feel at ease and comfortable. Therefore, we have introduced relevant measures in terms of health management, detailing the work, starting from guest rooms, lobbies, restaurants, gyms, and Internet cafes, leaving no dead ends or stains, and ensuring that guests are clean wherever they go. Clean and tidy.

IV. Shortcomings in work and future plans

Although the hotel management work has achieved good results this year, we are also deeply aware of our own shortcomings, which are specifically reflected in : First, there is still a lack of flexibility and initiative in terms of service; second, individual new employees are not skilled enough in their work; third, work in sales, sanitation and other aspects needs to be further strengthened.

In the future, our management department will unite as one, under the correct leadership of XX Hotel, around the hotel's annual mission goals, and with full spirit and high morale to provide each customer with the best quality and most efficient service. Serve. The specific measures are as follows:

1. Continue to strengthen employee training, strengthen service etiquette, reception skills, sales skills, etc., and cooperate with the sales department to complete next year's sales tasks.

2. Continue to implement the responsibility system, do a good job in supporting health services, take customer satisfaction as the purpose, strengthen management personnel’s on-site supervision and quality inspection, gradually improve the service methods and methods of employees in each department, and improve service standards .

3. Comprehensive coordination and cooperation with various departments to complete work better. The management department must organize and coordinate the work of various hotel departments and implement it. Let them give full play to their due department functions, so that the department's collaboration capabilities can be strengthened and provide customers with high-quality and satisfactory services.

The year 20xx carries the dreams of many people. Entering the new year, I hope that I can make some gains at work, give full play to my advantages, avoid disadvantages, and learn more experience at work. It is also hoped that the department's work can be further improved on the existing basis. In 20xx, my department and I will thoroughly implement the purpose of "guests first, service first", better manage the work, and actively establish the hotel's brand image. 2022 hotel manager’s year-end work summary (Part 4)

1. Conduct business training to improve the quality of department employees

As a hotel, each of our employees needs to face For guests, the service attitude and quality of employees, as well as the quality of service, are very important. They directly affect the guest's stay experience, subsequent evaluation and whether they will choose our hotel in the future. This year, based on the situation of our department, planned training was carried out to train employees in terms of service, skills, sales, etc., so that they can better receive guests. Especially after the training, the overall performance of the department The service level has been improved, and more customers have affirmed our service, making our work this year smoother and more effective. In particular, the training of new employees in the department is a top priority. Only after the training is completed, they can take up the job. This also prevents new employees from making some low-level mistakes that annoy customers and avoid subsequent troubles.

2. Personal self-learning and improvement of personal management level

As a department manager, in addition to making the employees in my department better, I cannot lag behind. This year, I I participated in __ training meetings and training courses to improve my abilities in all aspects, especially the improvement of management level, so that I can manage our department more effectively. While studying, I also discovered some of my own shortcomings and slowly improved myself to make myself better and more suitable to do this job well. At the beginning of the year, I was honored to go to the headquarters to study as an advanced learner. It also allowed me to know how better department managers do their jobs, and I benefited a lot from them.

3. Pay attention to coordination with other departments

As a department manager, you often need to deal with other departments. The ultimate purpose of each department in the hotel is to serve guests. The work between various departments also needs to be well coordinated and coordinated with each other in order to do a good job. If a problem occurs, many departments will be involved, so in the early stage of the work, I will discuss with each department to determine the direction of the work. Content, if any problem arises, it will be negotiated and dealt with in a timely manner, and everyone will solve it together to avoid causing trouble and trouble to the guests. Over the past year, although there have been occasional minor frictions and problems, due to good communication between various departments, no major problems have occurred and no losses have been caused to the hotel.

After a year of work, I have gained a lot, and I also found that I still have a lot to learn. The more I do things and the more exposure I have, the more I find that there are still many things that I still don’t understand. Therefore, we must strengthen our study so that we can make more progress and do a better job. 2022 Year-end Work Summary for Hotel Managers (Part 5)

Dear gentlemen and ladies attending the meeting:

We welcome another new year with spring-like passion . In this spring day, we held the annual work summary and outstanding employee commendation meeting of XX Hotel with a sun-like mood.

During the meeting, we reviewed 20xx with a knowledge-seeking attitude and summarized our work achievements during the year. I personally fully acknowledge the efforts and achievements of all our employees and colleagues present here. At the same time, we are even more proud of our outstanding employees who have won awards in the year. The plan for a year begins in spring, and the plan for a day begins in the morning. The heads of various departments in our hotel enthusiastically and rationally summarized last year's work and planned future work. All in all, our annual meeting expressed the theme of summary with intellectual rigor and rational evaluation.

Let's review the process together, build on the good and fill the gaps, build on the past and set an example. I hope that excellent examples can influence this team. The plan for the coming year must be developed step by step, execution capabilities must be strengthened, innovative ideas must be derived, and they must be implemented conscientiously and truly We must work hard and put an end to empty words and a work style of neglecting implementation. I would like to make the following general comments on the content of the meeting:

1. Execution is the core competitiveness of an enterprise. Without execution, how can there be competition?

I think management requires 6 words: goal, supervision, execution (explain the meaning of 6 words). In order for these six words to be implemented smoothly, we must put aside our biases and pool everyone's strengths. The purpose of administration is to increase the company's profits, serve its employees, and solve doubts and difficulties in employees' lives and work. If the company's profits cannot be increased and employees' difficulties cannot be solved, what are managers and supervisors supposed to do? Trust is very important, and methods are also important. Rewards and punishments are among the administrative measures. Walking the talk is the strength of execution. I advocate and hope that everyone here will keep the following 7 points in mind:

1. Employee motto: Make small things into high-quality products, perfect the details, and make the service the best. Make it a great value, make repetitions wonderful, and make a little progress every day.

2. Moral Principle: It is better for the company to suffer losses than for customers to suffer losses, and it is better for oneself to suffer losses than for the company to suffer losses.

3. Work style: See on site and do it immediately.

4. Talent strategy: growth, talent, success, everyone is a talent, strict management and loving care, informality, survival of the fittest.

5. Management positioning: zero-defect management, error-free service, and no vacancy records.

6. Management pursuit: high, strict, detailed, practical, new and dynamic. High standards, strict management, meticulous service, practical style, new ideas and flexible management.

7. Management style: Strict management and loving care, internal relaxation and external relaxation.

2. Marketing strategy and prospects. The marketing department is a department recognized by everyone.

In the coming year, we will break the team-oriented marketing direction and structure. Fully understand and use e-commerce sales methods, establish online publicity ideas, carefully explore the market, use electronic network sales, and inherit the traditional sales rules of visiting the market. I also hope that marketers can remember: We are stakes in a fence, and we are one person in a gang of three. Only with excellent products, excellent backend, and excellent service can we provide logistical support for marketing and build a nest to attract phoenixes.

3. The front desk is the image of xx.

We must learn to accumulate and figure out the psychology of guests, that is, observe their words and emotions, be skillful in arguing rather than lobbying, use smiles to resolve guests' resistance, and use professional skills to save guests time in unbooking rooms. Use your memories to sell regular guests the warmth of being noticed when they return. The image of the front office person is the image of xx people, the words of the front office person are the quality of xx people, and the service of the front office person is the standard for guests to recognize the performance of xx backstage people. Therefore, the front desk of xx people must form a good habit of "developing education". Treat your smile, service, and skills as part of your job, not as a deliberately rigid behavior forced by the system. Remember, xx people want to be proud of your outstanding work performance.

4. The guest room is the camp and battlefield for the development of xx people.

If we want to truly develop, the guest room department is like the backstage of a theater. Only with full preparation, careful planning, and conscientious attention to every detail in the backstage can we direct flawless shows. I hope that everyone can restrain themselves by the system, provide good services with love, strengthen their skills, and take responsibility, so that guests can stay in a clean and warm home-like room. Every detail requires your patience, sense of responsibility and love, so that xx can leave a good impression in the eyes of every guest. The home is born because of you, the warmth comes from you, your language, your etiquette service , the guests will remember it, xx people will see it, and I will see it.

5. The criticality and importance of the engineering department and security department.

The Security Department and Engineering Department are planned together due to the needs of administrative functions.

The Security Department, like the front desk, serves as a welcome and delivery function. It also shoulders the major safety and fire protection responsibilities of xx's safety, protection, fire hazards and prevention of chronic diseases. It is hoped that the security department will do the following: welcome guests in a professional and forceful manner; direct vehicles to their positions and use standardized gestures; parking spaces should be marked calmly. To promote safety, one must be polite and courteous, and to enforce the law with dignity and authority. Firefighting needs to be under control, with frequent inspections, more observations, more facilities, and more suggestions. Eyes, ears, mouth, and nose are all used, and you must be familiar with and master the use of fire-fighting equipment and the structure of the facilities. In short, orders should be stopped, vigilance should always be on, and alarm bells should always sound. To ensure reception, safety and fire protection, we are on standby at any time. The engineering department should observe more, cooperate closely, study diligently, find methods and implement them immediately. Let every detail be filled with your concerns. Let every detail, every stain, and every dilapidation change the face with your full use, responsibility, technology, and professional efforts.

6. Finance.

Finance is the steward of a company and the counselor of XX's financial management, taking care of all income and expenses. Manage the warehouse carefully, including buying, selling, collecting, disbursing, taking inventory, and inventory. You must have a budget for expenditures, methods for saving, management concepts, verification of income, and basis for expenditures. Support data with bills, and find ways to increase revenue and save energy. Cultivation of oneself with virtue, review and appraisal of the system, being unreasonable, not recognizing people's heads,

Don't make empty accounts, finance is the cornerstone of the pyramid, and only when the cornerstone is solid can it be expanded. I hope that the financial directors and members will learn more, ask more questions, investigate more, and make more suggestions, and truly become stewards of the enterprise and financial advisors. Due to time constraints, the above 6 points can only be briefly described. Although they are empty and ineffective, they have placed my personal opinions and hopes on them. The reasons why some departments and functions cannot be mentioned are explained in detail by the executive vice president and heads of various departments. On behalf of the xx board of directors, I would like to sincerely say to you: Thank you for your hard work! Thank you from the bottom of my heart! I believe that at the same time, I will work harder. Under the supervision and planning of the board of directors, under the leadership of the executive vice president, and under the practice of the heads of various departments, our brothers and sisters in xx hotel will do their best and work hard together. , heading towards 20xx. The New Year's bell is about to ring. In the new year, we will release our dreams with new ideas, a new look, and welcome the next new era! I wish you all a happy new year and may all your wishes come true!

Thank you! 2022 Hotel Manager Year-End Work Summary (Part 6)

20xx has passed. During this year, the hotel has undergone major changes under the joint operation of the company and the company. The two shareholders invested a large amount of money to update and transform some of the hotel's equipment and facilities. The third floor, which had been abandoned for many years, was renovated and opened for business, filling the vacancies in the hotel's entertainment projects and making the hotel's service projects more complete. In response to the problem of odor in the guest rooms, through Opening the windows for ventilation was a fundamental solution, and the old TVs in the guest rooms were updated, all of which brought vitality and hope to the hotel.

The updating of hotel equipment, the improvement of service items, and the further improvement of staff service standards have enabled the hotel to achieve its best ever second place in the star rating review in 20xx, making the hotel the best in history. The hotel industry has a higher reputation. All of these are inseparable from the effective management of store-level leaders and the efforts of employees in various departments of the hotel.

Therefore, the hotel pays more attention to the spiritual civilization construction of employees and creates a good living space for employees. It transformed the hotel’s laundry room into a spacious staff restaurant and staff activity room, and added billiards, Table tennis tables and other entertainment projects have been provided, and various competitions have been held many times, which not only enhanced the physical fitness of employees but also enriched their spare time life. The hotel also installed solar hot water in the employee dormitories to solve the problem of employees taking baths in winter.

All these employees can only repay the hotel through serious work.

This year, despite the constant changes in personnel in the front office, all employees were still able to overcome difficulties, unite and forge ahead, and successfully completed various reception tasks assigned by the hotel. Throughout the year, they received four VIP groups and held countless meetings This time, the entire reception process was well received by the guests. Over the past year, the front office has done the following tasks:

1. Strengthen business training and improve employee quality

Front office As the face of the hotel, every employee must directly face the guests. The employee's work attitude and service quality reflect the service level and management level of a hotel. Therefore, the training of employees is the focus of our work. This year, we will focus on the five Each branch has formulated a detailed training plan: for the switchboard, we conduct training on language skills for answering the phone; for baggage delivery and storage services at the baggage office; training on etiquette and courtesy and house sales skills for receptionists; especially for July this year All employees in the front office department received a month-long foreign language training to lay a certain foundation for this year's star rating review. Only through training can employees further improve their business knowledge and service skills, so as to better serve guests. Provide excellent service.

2. Instill in employees the awareness of “increasing revenue and reducing expenditure, increasing revenue and reducing expenditure”, and controlling costs

“Increasing revenue and reducing expenditure, increasing revenue and reducing expenditure” is the unwavering pursuit of every enterprise. The front office department Employees actively responded to the hotel's call, carried out conservation and expenditure-saving activities, and controlled costs. In order to save costs, the front office department purchased plastic baskets to hold the team's keys, which reduced the use of key bags and room cards, saving the hotel money (originally, no matter whether it is a group or individual guest, each room must fill in the room card And use the key bag. By not using the room card and key bag in the team room, the cost is greatly saved. The room card is 0.18 yuan/piece and the key bag is 0.10 yuan/piece. There are more than 100 team rooms every day, which can save a sum a year. Larger expenses); the business center uses expired reports to print draft paper; urges accommodation employees to save water and electricity; control office supplies and make good use of every piece of paper and every pen. Through these controls, the front office department can make its due contribution to the hotel's revenue generation.

3. Strengthen the sales awareness and sales skills of employees and increase the occupancy rate

The front office department actively promotes the sales of individual guest rooms according to market conditions. This year, the hotel has launched a series of Room promotion plans such as: fan rooms, points cards, vouchers, thousand yuan cards and other promotional activities. The receptionist flexibly grasps the room price according to the hotel's preferential policies according to the market conditions and the occupancy situation of the day. The individual guests at the front desk have obvious influence. Increase, the occupancy rate has increased, the receptionist emphasized: "As long as the guests come to the front desk, we must try our best to let the guests stay" to strive for more occupancy rates. 4. Pay attention to the coordination between various departments.

The hotel is like a big family. Friction will inevitably occur between departments at work, and the quality of coordination will be greatly affected at work. The front office department is the central department of the entire hotel. It has a close working relationship with the catering, sales, guest room and other departments. If there is a problem, we can proactively coordinate and solve it with the department to avoid the deterioration of the matter, because everyone ***The same purpose is for the hotel. If it is not solved and handled well, it will have a certain negative impact on the hotel.

5. Strengthen the management of various reports and customs declaration data

The front desk will check in for each guest in accordance with the regulations of the Public Security Bureau, and enter it into the computer. The information of overseas guests will be passed The hotel's customs declaration system promptly reports to the Exit and Entry Management Section of the National Security Bureau, conscientiously implements the notices issued by the Public Security Bureau, and reminds each guest to store their valuables. A dedicated person is assigned to be responsible for all reports and data in the front office, who will classify and archive the reports and report them monthly. Comparing the guest room revenue in 20xx with the guest room revenue in 20xx, the occupancy rate increased by 9.46 yuan, but the revenue decreased by RMB. The main reason is that the vicious competition among the hotel industry led to a decrease in the average room price, an increase in the occupancy rate, and a decrease in revenue. , the guest room summary is attached.

The results are gratifying, but we are also deeply aware of and appreciate the shortcomings:

1. Lack of flexibility and initiative in service;

2. The aging equipment of the switchboard causes poor lines, which often leads to customer complaints;

3. Some new employees are not skilled in the operation of their jobs;

4. The photocopier in the business center is aging. The poor performance of the copier has affected the business center's income. This year, the business center's cash income from copying was only 1 yuan.