Interview with assistant manager in lobby of five-star hotel

The position of lobby manager is very important in the hotel, mainly because of the great responsibility. Basically, I will participate in anything. But he belongs to the front desk after all. Therefore, those with relevant front desk work experience can be considered. But to be an excellent assistant manager, you need to have knowledge of catering, guest room and engineering, and learn to solve guest complaints and employee problems. Emergency or work-related injury, etc. Because the hotel is open 24 hours a day, the leader is not on duty 24 hours a day, and the assistant manager in the lobby works in three shifts, so basically many things have to be handled by the assistant manager in the lobby at the first time.

As far as my experience is concerned, you'd better have the experience of receptionist before you can be the assistant manager of the lobby, because this position also needs to be shifted or handed over to the front desk staff.

I think you can try. The key is to see if your hotel is demanding. But there is no guarantee that you will succeed.