Traditional Culture Encyclopedia - Hotel franchise - If you are the commander-in-chief, how can you lead a standardized management team?

If you are the commander-in-chief, how can you lead a standardized management team?

Reprint the following information for reference

How to build an excellent management team

First, the definition of team

Team is an enduring word in management. It is understood and summarized as follows: a real and good management team should include the following meanings: 1. The number of people is moderate; 2. Have the same goals and pursuits; 3. Complementary skills; 4. Basically consistent behaviors and methods; 5. Mutual understanding, trust and frank communication; 6, able to take responsibility, honor and disgrace and * * *.

second, the formation of the team

first, the selection of personnel

when the team is formed, it should choose suitable personnel to join according to its goals and missions. In personnel collocation, we should give priority to skill complementation, which is in turn: professional experience, work style, personality and customs, etc. There are several points to pay attention to in the selection of team members: 1. As the team has just been established, it is not necessary to expect to find perfect and comprehensive managers in one step. The length of employing people is the premise, and whether there is development potential or not and whether there is a desire to learn is fundamental; After the operation of the team, its members can continue to learn, gradually improve and make progress in the unified organization and running-in, so as to create and achieve an atmosphere of mutual recognition and struggle together; 2. Managers in major and key positions should not be vacant, especially in manufacturing, marketing, human resources, finance, engineering, etc., and personnel with professional skills and work experience with enough star standards should be selected. Hiring managers with individual skills beyond the general manager to join the team will not only reduce the leadership prestige of the general manager, but will enhance the overall strength of the team and create a good learning space if managed properly. The general manager is not a versatile worker, let alone open a shop in Wu Dalang in the era of knowledge economy, and lose a good learning opportunity without using or dare to use someone who is better than himself. 3. The position arrangement should be reasonable, and only one responsible person can be selected for each position (another assistant can be arranged for special positions). It is forbidden to choose two people with the same skills to join the team at the same time, or to assign people with strong abilities to work under people who are weaker than him, so it is inevitable that resources will be wasted, people will be overstaffed or talents will flow, and the team will be doomed to failure from the beginning.

(3) Establish a vision

The vision shows the goals, nature and standards of the enterprise, and the vision of the team is the dream and expectation held by the team members. When the vision is established, it is forbidden to impose the personal vision of the general manager or the owner on the team. Such a vision can only lead to obedience or obedience, not heartfelt recognition, and there will be no active cooperation and efforts. It is necessary to guide and encourage team members to set personal vision, share personal vision with everyone, and integrate personal vision with enterprise vision, and finally converge into the same vision of team and enterprise; Only when the individual's vision is integrated and consistent with the enterprise's or team's vision can it be realized and achieved, and it can also play a greater role. On the other hand, the differences in the pursuit of enterprises and teams have caused their visions to be different. With a vision, the team has a goal and direction, which is a beacon to guide the team to carry out its work.

(4) Practice spirit

Team spirit is the soul of the team, the mutual trust, understanding and support among team members, and the unique will and style of the team. A successful team: the environment is harmonious, the mood is comfortable, the work is particularly passionate, the advantages of the members are fully and properly exerted, and their combat effectiveness is often greater than the sum of their independent combat forces; This is actually a kind of spirit, a kind of strength and a kind of charm.

At the beginning of team building, business leaders should pay special attention to: 1. Communication and cooperation among members. Consciously cultivate mutual support and help, respect and tolerance until it develops into mutual understanding and trust, dependence and enjoyment; Management authorities should take the initiative to create opportunities for them to discuss together in terms of function setting, goal setting, sales measures, service quality, assessment and supervision, etc. * * * with the implementation, echo, and create a cooperative atmosphere from the beginning. 2. Pay attention to the cultivation of team cohesion and team morale. First of all, the team should set rules and strictly abide by them; Secondly, the barrier-free communication channels between team members should be kept open at any time, and team leaders should grasp the ideas of their members in time and strive to meet their reasonable requirements; Thirdly, he is good at guiding his members' willingness to belong, closely combining personal pursuit with team vision, and achieving consistent goals. Finally, use the reward method reasonably and scientifically. The scientific rationality mentioned here mainly refers to the relationship between individual rewards and collective rewards. At the beginning of team formation, it is suggested to use more collective rewards, which will help strengthen team spirit and improve team morale. For example, when holding a knowledge contest in a hotel, each team member is required to take the manager as the chief team member and set special interactive test questions, otherwise, the competition qualification will be cancelled, so as to enhance the communication and cohesion between departments and establish the prestige of the manager; When holding literary parties in hotels, not only are more than 8% of the programs required to appear in the form of collective participation, but also the selection of the first, second and third prizes is cancelled, and the best performance award, the best creativity award, the most popular award and so on are selected instead, so as to make each department have its own emphasis and gain something, so as to cultivate the overall coordination and combat capability of the departments.

(5) Implementation of training

After a team is formed, it should not start work immediately. Teams need to be familiar with and run in, and their members need proper training and promotion. Otherwise, the work objectives are unclear and the standards are different, and the result is often too many corrections or overthrows, and the results obtained are just the opposite to what is expected.

after the establishment of the management team, it is suggested to start with the following aspects: a, enterprise strategic concept, b, enterprise operation mechanism and standards, c, enterprise management system, d, industry frontier theory and application, e, marketing situation and local counterparts' operation, f, surrounding tourism resources and folk customs, g, hotel human resources management, h, hotel financial basic management and application, i, star rating. After the initial, concentrated and effective training, the newly formed team members can quickly and effectively understand the hotel, clarify the enterprise standards and requirements, and help them step into their respective posts smoothly and carry out their work efficiently.

Third, the management of the team

(1) Leaders

Those who have both morality and talent are the best products of enterprise leaders. The author believes that a good leader needs to have the following three abilities.

1. foresight. Successful managers not only know the work that needs to be completed at present, but also know the task of tomorrow, and know how to inspire and lead the team to forge ahead towards the goal; Such leaders have goals, orderliness and passion in their work, and the future is always beautiful, clear and attractive in their mouths; Working with such a manager, team members will constantly feel pressured and motivated, and they will naturally form a competitive situation that is both cooperative and necessary.

2. Leadership. The author thinks that a good leader not only has certain professional skills, management consciousness and measures, but also has the following characteristics: a, excellent conduct; B, concentration and persistence; C. subjective initiative; D, resource integration ability; E, good at learning and innovation; F, have a certain influence. Among them, managers need to pay special attention to the difference between management and leadership, and management is mostly control and supervision; Leaders pay more attention to integration and influence, and those who understand and can use it freely are excellent managers.

3. innovation. For an enterprise or team, innovation can delay vitality, enhance competitiveness and improve work efficiency. First of all, innovation means innovation in thinking, which becomes a subconscious and a mindset; Secondly, we should be good at innovation, which should be knowledgeable and applied, and innovation should rely on consciousness and persistence. Only by continuous innovation can we keep learning, making progress and breaking through.

(2) Management by objectives

In the hotel operation, we often encounter the following situations: a, after the regular meeting of the hotel is over or after the work arrangement, the middle-level managers often can't implement it or don't know how to implement it; B. In a relatively stable hotel team, the general manager often feels that his subordinates lack execution; C. Some individuals in the hotel team are strong, but it is always difficult to form a joint force. In fact, the reason is that the goal in team management is unknown or improperly set, and the members are at a loss or lack of motivation. Target management can solve such problems. In hotel management, management by objectives can be applied to the supervision and control management of a certain or daily work, and it can also be used to meet the standards in stages, and it can also be applied to the annual operation and management.

Taking the annual operation management as an example, the process is as follows: firstly, the overall operating profit index of the annual hotel is set according to the scientific basis, and from this index, the quantitative indicators such as the annual operating target, cost control target and cash flow guarantee amount of the hotel are deduced; After repeated argumentation and decomposition, it is allocated to the season or month according to the actual operation of the hotel, and finally it is assigned to the relevant departments as the operation target. According to the operating index, cost control target and operating profit target of the hotel, each department will counter-push out the departmental market target and management control target to ensure the completion of the target, and report it back after subdividing it into quarters or months. After the hotel passes, it will be summarized and distributed, and the assessment will be organized. It can be seen that clear objectives and proper establishment are helpful to the planned, meticulous, standardized and scientific development of management work.

The biggest benefits of popularizing and implementing MBO are: clear objectives, clear measures, simple operation and timely assessment; More importantly, management by objectives regards the department and the hotel as a task completion body respectively. Many tasks and goals must be achieved by their teams or departments. Team members and hotel employees will spontaneously pay attention to management and support management, and even sacrifice their personal interests for local interests. Teams and employees present a positive, hard-working and United situation. Therefore, good and proper target management is conducive to the cooperation and cohesion between teams and the cultivation and building of teams.

(3) Communication platform

Communication is the medium and channel for team coordination, and through communication, goals can be defined and thoughts can be unified; Through communication, contradictions can be eliminated and understanding can be enhanced; Communication can give back information and create democracy; Through communication, you can arrange actions and work efficiently. Mastered and properly used, communication can promote team building and play a role in standardization, assimilation and influence. When using communication, leaders should pay attention to: the culture of communication should be advocated and created; Communication channels should be established and unblocked; The communication system should be introduced and implemented. Communication should pay attention to time, place and way, reflect two-way, sincerity and respect, be prepared and purposeful, etc. In many hotels, all kinds of meetings, individual conversations between superiors and subordinates, general manager's mailbox setting and feedback publicity, general manager's reception day persistence and timely handling, afternoon tea staff forum, themed competitions and networking activities are all communication. A leader who is not good at communication is not a good leader, and the development of an enterprise or team that does not pay attention to the construction and perfection of communication platform is bound to be difficult.

(4) Incentive mechanism

We say that leaders should know, learn to appreciate and praise colleagues and subordinates around them openly and timely, authorize them appropriately and promptly, and give members trust and recognition. This is a very good and effective incentive. Different incentive measures should be used in different time and objects to be effective. A, at the beginning of the team building or for the employees at the most basic level of the hotel, you can spend your energy on salary, welfare, job security, etc., to solve and clarify the basic needs of members, so as to establish and stabilize the team; B, after the team enters normal operation, or for the middle-level and grass-roots managers in the hotel, they can turn their attention to workspace, working environment, career development, training and promotion, etc., attract and retain talents, seek development, increase cohesion and lay the foundation for realizing grand vision; C. When the team has entered a mature stage or is facing the hotel senior managers, both parties will negotiate more and try a series of high-end incentives such as authorization incentives, pressure incentives, equity incentives, etc. around the value embodiment of managers and the sense of accomplishment after realization. Grasping the way and time limit of encouragement and carrying out effective and beneficial encouragement can stimulate the potential of management members, strengthen the enterprising spirit of the team, and establish righteousness and goals in the team. The result is often better than expected.

(5) scientific authorization

authorization refers to a management method in which a superior delegates power to a subordinate and requires the subordinate to drive within a specified range. Emphasizing scientific authorization means that several principles should be made clear and relevant preparations should be made before implementing authorization: 1. Choose the right person and authorize at the right time; 2. Appropriately authorize, and at the same time clarify the rights and responsibilities; 3. Train in advance and ensure the effectiveness of authorization; 4. Control the assessment and achieve effective management; 5, step by step authorization, and strive to become a culture; Authorization management is a way for hotel owners or hotel leaders to encourage and improve the management of competent and pursuing subordinate managers after the team has run in, and it is an inevitable choice for successful and wise managers. As the saying goes, small enterprises are hands-on, medium enterprises are authorized to manage, and this is the essence of corporate culture governance, which is also the difference between managers and leaders.

(6) Efficient execution

Execution is to implement the planned things well; Execution means the ability to execute and the strength, height and speed in the process of execution meet the requirements. Management depends on execution. Without execution, all hotel systems will exist in name only. Without execution, management will not be implemented and become empty talk. To discuss and strengthen the execution, we must first ensure that the team and members have the execution power and ability, and formulate the execution rules and systems, and strictly organize their implementation.

When cultivating an efficient executive team, hotel leaders can start to strengthen the following tasks: 1. Make efforts to make their instructions correct, concise and clear, so that subordinates can understand their requirements and intentions, otherwise, subordinates will have no way to start, repeat their work or spend a lot of energy pondering, which will lead to a decline in execution; 2. Cultivate the thinking mode and working standards of subordinates in a planned way, develop good working habits and reduce mistakes. Such as a, arrange a job, not only requires a planned layout, but also subordinates to consider the process of measures and countermeasures, and more importantly, arrange tracking, on-site solution, assessment and feedback; B, assessment of whether the work is up to standard, not only consider the quality of completion, but also take into account the timeliness of completion; C. When encountering problems, the first consideration is how to solve them quickly and reasonably, rather than delaying or avoiding them; D, accused, can't transfer or shirk, but should take the initiative and seriously sum up and correct. 3. Guide correctly, find the right time and way, and motivate team members with pressure increase. Timely and skillfully let subordinates know their own shortcomings and improvement proposals, and clearly inform leaders of their expectations, so that they can work hard without knowing enough. Leaders constantly create pressure on their subordinates and constantly improve their requirements, so that subordinates feel that there are always goals to be advanced and things to be done, so that subordinates can constantly rise up and March forward, and leaders can show their ability and charm, and the team will be more cohesive and competitive. 4. Organize targeted training and learning to help subordinates absorb nutrients, master shortcuts, learn from experience, and solve and assist the improvement of execution.

fourth, the sublimation of the team