Traditional Culture Encyclopedia - Hotel franchise - Team management experience
Team management experience
First, understand the team and lead the team.
As the name implies, a team is a * * * body composed of two or more people. * * * The organization makes rational use of the knowledge and skills of each member to jointly solve problems and achieve the same goal. As a middle-level cadre, he should play a connecting role in the team. He should be responsible for the company's leading team at the upper level and his own team (employees) at the lower level, and lead his own team (employees) to complete various tasks and assessment indicators issued by the company. This requires middle-level cadres to correctly understand the meaning of the team and lead the team to achieve its goals. Only in this way can the team be built well, so only by understanding the team can we lead the team well.
Second, strengthen communication and efficient coordination.
Strengthening communication is a process in which leaders exchange ideas, opinions, beliefs, opinions, feelings and wishes with superiors, peers, subordinates or individuals, organizations, groups and even society outside the organization, with the aim of forming a harmonious interpersonal relationship of mutual understanding and trust. Efficient coordination is a concrete process in which leaders adopt different methods and means to better achieve their leadership goals, cooperate with various forces and rhythms, achieve mutual cooperation, and form the greatest resultant force and support. Communication is the main means of coordination.
Leadership refers to the behavior process that leaders make full use of their influence to guide and lead leaders to achieve the same goal under the premise of being consciously followed and obeyed by leaders. Strengthening communication and coordination means making yourself a popular person and improving the ability to cooperate with others. In the past work, there was indeed insufficient communication with superiors, peers and subordinates. Through this training, I realized the importance and necessity of communication in my work. Communication can strengthen mutual understanding, reduce misunderstandings and misunderstandings, unify understanding and achieve the same goal. Respect each other, trust each other and cooperate closely to prevent and avoid mistakes in work. It is an important means to reduce internal friction and improve efficiency; It is an effective way to realize personnel unity and organizational consolidation; It is an important method to mobilize the enthusiasm of all parties, so it is very important to strengthen communication and organize efficient coordination, which must be highly valued in the team.
Third, accurate positioning and good scale.
In practical work, middle-level cadres are both leaders and led, leading in front of superiors and leading in front of subordinates. Be kind to superiors and be willing to be a green leaf; Do a good job and be a good staff member; Be a good person and communicate frequently. Treat subordinates as a whole without taking full responsibility, let go without giving up, be tolerant without connivance, dare to judge without arbitrariness, listen without blindly following, promote work without shirking responsibility, be honest without disloyalty. In practical work, we should care about employees, understand their thoughts and difficulties, and solve their difficulties within our power, but we should grasp the scale, because excessive concern is a kind of injury, which will cause dissatisfaction of other employees and affect the normal operation of work. At the same time, we should dare to stop those individuals who push their luck, point out their shortcomings and urge them to improve. Only in this way can we lead a good team.
Fourth, keen observation and clear mind
For high-performance teams, observation is the most direct way for leaders to get in touch with their work objects. Good observation plays a very important role in leading activities. Being good at observing leaders is the premise for leaders to make scientific decisions. Any decision made by a leader begins with finding problems. Whether leaders can find problems accurately and timely is directly related to whether the decisions of leaders and teams are correct and timely. Therefore, if a leader wants to make a correct, timely, scientific and effective decision, he must have good observation, be diligent in observation, be good at observation and be keen on observation. A leader who adapts to the development of the times must have good observation, always keep a clear head, be good at grasping the pulse of subordinates' thoughts, and it is very important to cultivate keen observation and a clear head, instead of following the footsteps of others.
Fifth, concentrate and grasp the key.
In a high-performance team, the good attention of leaders is a necessary condition for leaders to improve their work and study efficiency, and it is also an important condition for an efficient team and improving leadership effectiveness. The particularity of leadership lies in his command within a certain range.
And affect the overall work, therefore, the negligence of the leader in the work will not only bring bad consequences to the leader himself, but more importantly, even bring great losses to the team under the leadership of this leader. In a word, if you want to be a qualified leader, you must have good comprehensive quality and superb attention. At the same time, according to the change of work tasks, we should be good at grasping the main contradiction in a certain period, actively and timely transfer the object, and formulate corresponding planning measures, that is, grasp the key points, solve the main aspects of contradictions, and make the secondary contradictions be solved synchronously and effectively.
Sixth, read a lot of books and never stop.
For high-performance teams, the information and resources controlled by leaders are relatively large. Although it is relatively large, a lot of information obtained through perception in daily work needs to be saved so that it can be extracted at any time when it is used. Extensive reading requires leaders to break through thousands of books, preserve profound knowledge, have good learning ability and learning efficiency, and be good at remembering and absorbing new things. A leader's good memory is a necessary condition for a leader to read widely and learn for life, and it is also an important advantage for a leader to carry out leadership activities. Memory is the process of information input, storage, coding and extraction, and the memory of leaders plays a very important role in leadership activities. Good memory is also a necessary psychological quality for leaders. The original simple school study can no longer adapt to the development of the times. In order to avoid being eliminated by the times, leaders must read widely and never stop. Life is endless and learning is endless, just as people often say, "Life is endless and learning is endless."
Seven, rewards and punishments are clear, objective and fair.
A high-performance team must have high-quality leaders to lead team members, coordinate and cooperate, have a clear division of labor, and make unremitting efforts for the same goal. High-quality leaders must strengthen team building, unite and care for subordinates, strengthen communication and cooperation with employees in their work, formulate reward and incentive principles for team employees, and determine strategies to make employees feel that the company has development prospects, work with peace of mind, and do their best for the company's development. To build a high-performance team, there must be an incentive mechanism with clear rewards and punishments. According to different situations, employees are encouraged in different ways. I used to think that motivation was nothing more than praise and reward. Through this training, I realized that incentives can be varied, such as promotion, vacation, encouragement and so on. , can promote employees to work hard and improve work efficiency. However, we can't grasp the small scale. If we pick up the sesame seeds and lose the watermelon, we won't award the prize, and we won't punish the punishment. If we don't say what we should say, we should leave it alone.
Eight, complementary roles, help each other.
Leaders are important, but the role of team members is equally important. They complement each other and learn to understand and help. * * * Have the same goals as the team. Just like the directors, secretaries and deputy directors of grass-roots units, they work closely together according to their respective division of labor. * * * Share the assessment objectives issued by the company, respect each other, make up for each other, organize and lead the team well, and cannot form a leading and arrogant role.
Through this intense training, I learned a lot of practical theoretical knowledge. The purpose of this study is to learn rather than to learn for nothing. We should apply what we have learned to practical work, analyze the reasons according to the actual situation, be brave in practice, be good at practice, constantly sum up experience, strengthen efficient team building, improve the quality of ourselves and team members, unite employees and make our own contributions to the bright future of the hospital.
Experience of team management (2) What is a collective? What is a team? As a leader of a team, how can you make a contribution to get recognition from other members? As the saying goes, two heads are better than one, so how can we play such a good role? Then we should have the ability to correctly handle the relationship between team members and master the key team management mode, which will help each member to do his best and perform his duties; It is conducive to the efficient and harmonious operation of the whole team and the completion of excellent works with creative and practical value; It is conducive to the growth of each player in cooperation and continuous progress in mutual assistance.
Good plans are completed by excellent teams, and the success rate will be higher. A successful team does not mean individual ability, but overall ability. To sum up, it must have the following points:
1, unify objectives and decentralize functions.
The successful completion of each project requires both successful strategies and excellent teamwork skills. Sometimes, considering the lack of our existing knowledge and experience, it is difficult to have all kinds of comprehensive skills at the same time. Therefore, before the team is formed, the choice tendency of team members should be their own strong side. For example, students with strong innovation ability are mainly responsible for the planning of activities, students with strong hands-on ability are mainly responsible for the development of activities, and students with strong logical ability are mainly responsible for the process, so that the division of labor is clear and the advantages are complementary. In order to arouse the enthusiasm of members to the greatest extent, although everyone has different functions, our interests and goals are the same. Only in this way can Qi Xin Association complete our activities with high quality and high efficiency.
2. Strengthen communication and trust each other.
Communication is not only a necessary step to summarize and plan the work in stages, but also an important means to gather everyone's wisdom and stimulate activities, and an effective way to strengthen emotional ties and eliminate misunderstandings. At work, due to our lack of communication, unclear division of labor, delayed work and dissatisfaction among team members. Through face-to-face conversation and frank treatment, we not only solved the problem, but also further deepened the friendship between students, strengthened teamwork, successfully carried out the next work, and practiced the team spirit of "friendship first".
3. Personal attitude and team spirit
One thing is not "I want to do", but "I want to do". There must be team cohesion, a cohesive and effective team, and the people in the team must be people who can help each other and treat themselves sincerely. A good team leader will give appropriate incentives at the right time, which will often make the team get twice the result with half the effort. For some people whose abilities are not outstanding, they can only be eliminated, because a successful team must have a good style, good mentality and good personal ability, and for the orderly and efficient development of the whole team and the need of teamwork, a large number of people have to be sacrificed.
A successful team is made up of everyone, developed by everyone, not by individuals, not by someone.
Team management experience (3) I was fortunate enough to participate in the training activities of high-performance team building and management. Although the training time is not long, it has benefited me a lot. Through this study on team building and management, I was deeply encouraged and gained a sense of responsibility. I think every member of our rural credit cooperatives has also gained a lot of cohesion. In the future study and life, we will adhere to the team spirit: unity, vitality, dedication, learning and progress. The following are some of my experiences on this training. First of all, the premise of everything-respect! If you don't know how to respect people, nothing can be said. This respect is tangible and tangible. For example, you are punctual, trustworthy, open-minded and so on. The biggest, most valuable and most effective respect is trust! This is reflected in the reasonable and effective authorization and appointment of team members.
Then there is communication. Good communication is like a sensitive and effective nervous system, and it is also like a lubricant for the operation of parts. There are various means of communication, and there is only one purpose-to close the distance, harmonize the atmosphere, understand the situation and exert influence. Personality doesn't matter whether it's good or bad! The most important thing is to make good use of it according to different people Through reasonable combination, conflicts can be reduced and coordination can be enhanced.
Then there is service, which is the core content of team building. Try to suppress the idea that you are the leader who has the right to give orders, and suppress words such as supervision and control. Think more about the responsibility to this group in order to do a good job. In the end, the work depends on the whole team, not one person. We should base ourselves on service and create a good working environment for team members.
There is also coordination organization, which is to put the right people in the right position. In fact, as a specific skill and job content, it is linked with respect, communication and service. If the first few items are done well, the coordination organization is basically a matter of course. There are two aspects to pay attention to. First, we should pay attention to the actual situation and make it suitable for people; First, we should pay attention to the reasonable authorization as far as possible, and manage as little as possible.
Then there is motivation. Material rewards are necessary, but incentives should be spiritual. The most effective thing is sincere respect and trust for people, full and effective authorization and timely and effective affirmation of achievements. At worst, you can use brotherhood. If you can really pay attention to the opinions of team members and give them full, effective and appropriate authorization, give timely affirmation when completing the task, and give sincere help and encouragement when failing, the incentive effect will be much stronger and more lasting than how much money you promised him. Although there is no need to exaggerate, the role of "a scholar dies for a confidant" must not be underestimated. Everyone wants their work to be recognized, so it is very important to praise in time and openly, which represents cognition, affirmation and recognition.
Finally, the question of the goal. All these things mentioned above should have a clear goal, and the ultimate goal is to do a good job. This is the basic principle and the standard to measure the success of team building.
I firmly believe that through this activity, every member of our rural credit cooperatives will go all out to give full play to everyone's enthusiasm and creativity. * * * Create a brilliant tomorrow for Shanxi Credit Cooperatives!
Experience of team management (IV) I was fortunate enough to participate in the second training camp for middle and senior cadres organized by the Human Resources Department of the Group. The enthusiastic lectures of the training lecturers have brought us profound thoughts and insights. After several days of courses, military training and outdoor expansion, we experienced the strength of the team and the deep friendship between teammates. Among them, the words that impressed me the most and still reverberate in my mind-team, management, responsibility, execution, mentality, communication, persistence and so on. Before attending this training, I have been thinking about a question, why can't the company send the courseware to various markets for our own study, but ask the company to pay for the seven-day training in other places? When I came back, I had the answer to the question. Only personal participation and experience can impress people and be the most valuable. This is the best welfare for employees who can participate. The following is my understanding and summary of this training.
In this training, 35 of us were divided into 7 groups, and the best team was selected by adding and subtracting points in daily performance, answering questions, practicing, taking exams, expanding, military training and talent display. My teammates and I got good results in the end, but I don't think it's how good my teammates are. It can be said that no one in our team is the best in this training. But through active participation, organization, planning, cooperation, encouragement and communication, we have completed one difficult problem after another. In this process, our teammates also have contradictions, mistakes and different opinions, but every time under the leadership of the captain, everyone is integrated into the team and works hard for the same goal. This training gave me a new knowledge and understanding of the team:
1. There are no perfect individuals, only perfect teams.
2. I am a member of the team, and I am a participant in the team work.
3. Be tolerant. Everyone makes mistakes. Teammates should not only complain and blame, but also help and encourage them, and give him advice on the right way.
4. Determine team goals and accomplish your own goals.
5. Team cohesion. Everyone should maintain their own team, and any one's mistakes will bring losses to the team.
6. communicate effectively.
7. share it.
An effective management system can make the team's goals clearer and work more efficiently. In the process of team building, the organization system is standardized, reasonable and effective by means of organization block diagram, post regulations and organization manual. At the same time, a perfect management system can improve the team's execution.
In outdoor development training, the most touching and unforgettable thing is climbing the graduation wall.
When there is a smooth wall more than 4 meters high in front of 35 people in our team, it is hard for me to imagine how to climb the wall without borrowing other tools. How to get all 35 partners to climb this smooth wall and escape smoothly within the specified time without any tools is a difficult problem we are facing. At this time, some of us need to sacrifice ourselves as a base for building an adult ladder. When we were unable to speak, several strong boys stood up and built a strong ladder with their bodies and shoulders. First, we fucked some teammates with strong arms, and then we pulled up the teammates below. With the help of other teammates, teammates climbed over the wall. When the first stair is not high enough, teammates automatically build the second stair. After many twists and turns, only the last teammate is left. The wall is too high, the teammates above can't reach it, and the teammates below can't reach it. The teammates are too heavy to pull up, so they can only silently look at the teammates above.
In the end, we only experienced the first experience once and rescheduled it for the second time. A second later, all the teammates passed except two lighter ones. Finally, we let one teammate stand on another teammate's shoulder and let the people above hold his hand. The bottom teammate grabs the feet on his shoulders, and the rest grab the hands and waist of the top teammate. After some efforts,
During the whole escape, none of us shouted tired. No matter whether it is a boy or a girl, every teammate tries his best to help other teammates. When there was no one to protect the waist on the escalator below, some girls offered to help. Everyone completely forgot their gender, age and identity, sacrificed themselves, and finally successfully completed this arduous task.
Although this project is not the most thrilling and highest project in this outward bound training, I think it is my most unforgettable project. When I climbed up on my teammates' legs and shoulders, when I stood at the top and looked at my outstretched hands, I really realized what self-sacrifice was. Unity is strength and I never gave up. I also realized the responsibility and value of the team, teammates and myself. This project needs everyone to have a selfless heart. Someone needs to make sacrifices first, and someone needs to save it for the last. In fact, it is the same in life. A job can't be done by one person. Only today are you willing to let others walk higher and further on your shoulders, and tomorrow others will hold your hand on it.
In the last two days of the indoor team cohesion training camp, the teacher let us know what a team is, what is letting go, responsibility, execution and love with personal experience. By letting everyone participate in different games and activities, I taught me to let go of my body and mind. You will be a brand-new self with endless courage. "Go, you can't die anyway"; Responsibility is what you have to do. If you don't take responsibility, someone will be hurt and punished because of you. Execution refers to the employees' carrying out the strategic intentions of their superiors and accomplishing the predetermined goals. In a team, all members can seriously carry out the orders of their superiors, so that the team will be the most efficient. The executive power of an enterprise is the comprehensive ability of a system, an organization and a team. In order to achieve new development, enterprises must build first-class execution among their employees. Execution is the key to the good operation of an enterprise, and the work efficiency can be improved through reasonable arrangement and layout. In the last topic "love" course, many of our classmates left tears. Everyone will miss and ignore many people in life experience, because we ignore others, can't let go of ourselves, care too much about ourselves, and always leave regrets when recalling the past. If we can really communicate with others and thank you for your patience and understanding, then we will get happiness without regret.
The 7-day training has made me gain a lot, and I have a lot of insights into life, work and dealing with people. Finally, thank the company for its contribution to us! !
The experience of team management (5) After listening to the chairman's lecture, it was enlightening and suddenly enlightened for me, especially for me to see my shortcomings as a branch manager, and also pointed out the direction for my management improvement. In fact, some time ago, I was thinking about how to grasp the "degree" of institutionalized and humanized management, and today I finally found the answer. Here, I want to share my work experience with my colleagues in recent years: as we all know, the same scheme is implemented by teams with different qualities, and the results are different.
A good plan will succeed if it is carried out by an excellent team, so how important it is for us to build an excellent team to successfully open up new markets, which is the basis of success or failure.
I think team management is divided into two parts: branch team management and dealer team management.
First of all, there are two methods for branch team management:
1, rigid management (institutionalized management):
A. Establish a scientific and strict management system according to local conditions;
B, a clear division of labor, the responsibility to the people;
It is necessary to fully evaluate everyone's ability model, locate and fully communicate to reach a * * * knowledge, so as to "make the best use of people and make the best use of things". For example, Director Yu, who works hard and sets an example, has many years of circulation experience. He must be the head of the distribution department. Director Ye is good at communication and flexible in thinking. He must be the head of the hotel department. So; No one is perfect, but it must be "using people's strengths and abandoning people's weaknesses."
C. decentralization;
"There is no doubt about employing people, and suspects don't have to." We should fully trust the subordinates entrusted with the heavy responsibility, that is, "the steed gives him the grassland, the eagle gives him the blue sky", and at the same time, "the lazy pig gives him the whip, and the vicious dog asks him to go out of the circle".
D. management by objectives;
Everyone should set a scientific goal every week. This is the most important ruler to check that the business personnel are in place. If a business person can't even achieve the basic goal, then he is an unqualified business person, and nothing can be said.
E, establish a perfect inspection system:
Lenin said: "A political party without supervision is a corrupt party, and a system without inspection is an imperfect system". The audit of our branch is divided into:
① Routine inspection. This is mainly the inspection of department leaders, which is the usual practice, such as; The department heads follow the cars on the market in turn five days a week. This is a routine inspection to correct market problems.
② Irregular spot checks. I am the main investigator, and I have formulated strict punishment regulations, such as; 50 yuan was fined for being late for a meeting. In the early branch, employees were enthusiastic about capital contribution, and no points were recorded in the account in the past three months. In the early stage, the branch company violated the system, so we gave him a heavy penalty and canceled the opportunity to advance first. Although stricter, it is good for the overall growth of the team, but it is the basic literacy for business people who already have good professional literacy.
2. Flexible management (humanized management)
I think colleagues have a superior-subordinate relationship, a management relationship and a managed relationship during working hours, but after work, we are all brothers and sisters in life. As team managers, we should do the following:
First, a loss is a blessing.
This is what the chairman taught us. With brothers, you must have the spirit of "losing first". As the saying goes, "you can't lose money, but you can't get together." Some small things can reflect the weakness of human nature and are also the best platform to show our personality charm.
Encourage, encourage, encourage again
An excellent student must grow up with encouragement. Similarly, an excellent team is also encouraged to grow and mature. I think the best way to manage the team is to encourage more, encourage more, criticize less, blame less, promote backwardness with the advanced, teach them how to find problems and cultivate their ability to solve problems.
C, listen to public opinions, don't make a centralized.
As the saying goes, "Two heads are better than one." At work, we should listen to your opinions widely, encourage you to put forward different opinions and learn to think reversely, so that our thinking will be suddenly enlightened, that is, "brainstorming."
D, the responsibility is borne by yourself, and the honor is shared by everyone.
Full trust and full support in employing people means that managers must actively take responsibility when problems arise, which is also a sign of trust and encouragement. But with the achievements and achievements, we must share them with you, reward those who have contributed, and actively strive for the affirmation of the head office, so that everyone will believe you, follow you and help you solve the problem.
Second, the dealer management
In the words of the chairman, "We sell our customers not only products, but also a set of plans to get rich and develop", so the unity of dealers' thoughts and the recognition of the company's philosophy are the key. When attracting investment, we must pay attention to "not the bigger the better, as long as it is suitable". Conceptual identity is the first, and competency model is the second. I think dealer management must pay attention to the following aspects:
1. Strengthen the seriousness of the contract and scheme (reflecting the company's norms and strict requirements).
2. Actively help dealers to establish a reasonable and scientific system (dealer team incentive).
3, the branch in charge of personnel must set an example (role model)
4. Seeking common ground while reserving differences (partial compromise for strategic victory)
5, interests for cooperation (partial compromise for strategic victory)
6. Keep a certain distance (the skill of establishing authority)
7, uncompromising principle (establish the authority of justice and norms)
In short, getting along with dealers is a game process, so dealer management must master the "degree", which varies from person to person, moves from time to time, relaxes freely and contracts freely. It is summed up in sixteen words: move with emotion, make it clear with reason, lure it with benefit, and judge it with law.
All the above are the skills of team management, and the "Tao" of management must be to establish a * * * vision. The vision of the group company is to "cast the famous Jiangnan liquor brand and become the king of Jiangnan liquor", and our branch company also has a short-term vision of "becoming the Wuhu liquor market in 20XX". I firmly believe that as long as we keep working hard around this vision, we can achieve the great cause of xuan wine without management.
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