I bought a group coupon on Ctrip, but forgot to confirm whether there is a room and decided to refund it.

Hello, thank you for your interest in Ctrip. How to make an appointment with a merchant after obtaining a group purchase coupon?

1. Before use, you need to contact the merchant to make an appointment, and the merchant will collect your group purchase coupon number and password at the time of appointment according to its actual situation.

2. After the reservation is successful, the group purchase coupon shall be regarded as used and shall not be changed or cancelled by itself.

3. The success of the reservation is subject to the final confirmation of the merchant. Due to the limited reception capacity of merchants in one day, it is recommended that you make an appointment as soon as possible.

Ctrip group purchase supports "no consumption, refund at any time" and "no consumption after expiration, unconditional refund". If the product description clearly indicates support for these two service promises, and your coupon number and password have not been verified by the merchant, you can log in to the "Order Center" to find the group purchase order, click "Apply for Refund", and the money will be returned to your account in the same way within 10 working days. In addition, the group booking hotline may not be the hotel front desk phone, please contact the number published on the page directly when booking.

If you need further consultation, you can also quickly follow Ctrip's micro-signal (ICRIP) to find us and get help anytime, anywhere. Ctrip is by your side.