Traditional Culture Encyclopedia - Hotel franchise - What are the common polite expressions used by hotel staff to guests?

What are the common polite expressions used by hotel staff to guests?

2. Common polite expressions

Cross-civilization language:

"Hello", "please", "thank you", "sorry" and "goodbye" are common languages that the staff of tourist hotels must master.

Address: Miss, Lady, Madam, Lady, Sir, etc.

Welcome: Welcome to our hotel. It's been a long journey. I wish you a happy life.

Q: Good morning, good morning, good noon, good afternoon, good evening, hello and so on.

Congratulations: congratulations, happy holidays, happy birthday, etc.

Farewell: goodbye, good night, see you tomorrow, have a nice trip, have a safe trip, and welcome to visit next time.

Apologize: I'm sorry, please forgive me for disturbing you, being rude and so on.

Thank you, thank you very much, trouble, etc.

Commitment: Yes, ok, I see. Thank you for your kindness. You're welcome. It's okay. This is what I should do.

Advisory language: What can I do for you? what can I do for you? Do you need my help? Do you have any other orders? Do you think this is okay?

Common polite expressions:

I have been waiting for you for a long time. The guest said: I am waiting.

The guest arrived and said, Come, get up and go, and said, Let's go.

Please don't say goodbye: stay and ask for an answer: I'm sorry.

Congratulatory: Congratulatory opinion: excellent opinion.

Ask others for help, ask others to do things, please.

Trouble others to say: return the troublesome things to their original owners and say: return them.

Please forgive me: forgive me.

These polite expressions are widely used and become a fixed expression of respect and respect for others, so we should master them well.