Traditional Culture Encyclopedia - Hotel franchise - How much should a guest pay for his foot scratched by glass in the guest room?

How much should a guest pay for his foot scratched by glass in the guest room?

First, things must be handled and followed up in a timely and effective manner. I met a similar incident in a five-star hotel in Hefei: a guest fell down while washing his feet in the bathroom, and his head hit the door frame and broke. The guest called the front desk, and the total value manager and the director of room service appeared in the guest room at the first time, and after simple dressing, they arranged someone to accompany them to the hospital for treatment. After the treatment, he was escorted back to the hotel and expressed his condolences to the guests, who expressed their feelings. Whatever happens in the hotel, the hotel is more or less responsible, so the attitude of the accident is the most important, and it must be handled in time and effectively, and the guests should try their best to meet without making excessive demands. As you said, if I were a guest, I would only claim at least 1, yuan from the hotel. If I don't reach an association, I will report it to the police. In the end, the hotel will suffer, no matter how many hotels have to pay at least a certain amount, and the reputation of the hotel will be damaged, which will not be worth the candle.