How to handle complaints when there are cockroaches in the hotel?

1. How does the hotel punish cockroaches?

1. If cockroaches appear in the hotel, you can ask the hotel to compensate consumers for their losses. If personal injury is caused to consumers or other victims, medical expenses, nursing expenses, transportation expenses and other reasonable expenses. The cost of treatment and rehabilitation should be compensated, as should the income reduced due to absenteeism.

2. Legal basis: Article 48 of the Consumer Protection Law of People's Republic of China (PRC).

Business operators who provide goods or services under any of the following circumstances shall bear civil liability in accordance with the provisions of other relevant laws and regulations, except as otherwise provided in this Law:

(a) The goods or services are defective;

(two) the goods do not have the performance that the goods should have and are not explained at the time of sale;

(three) does not meet the commodity standards indicated on the commodity or its packaging;

(four) does not meet the quality conditions indicated by commodity descriptions, physical samples, etc.;

(five) the production of goods explicitly eliminated by the state or the sale of invalid or deteriorated goods;

(six) the number of goods sold is insufficient;

(seven) the service content and fees are in violation of the agreement;

(8) Deliberately delaying or unreasonably refusing consumers' requests for repair, rework, replacement, return of goods, replenishment of commodity quantity, refund of payment for goods and service fees or compensation for losses;

(nine) other circumstances that harm the rights and interests of consumers as stipulated by laws and regulations.

Business operators who fail to fulfill their obligations to protect consumers' safety and cause damage to consumers shall bear tort liability.

Second, how do consumers protect their rights?

The ways for consumers to protect their rights are as follows:

1, negotiate with operators to resolve disputes;

2. complaints;

3. Mediation. You can apply for mediation by consumer associations or other mediation organizations established according to law;

4. arbitration. Arbitration settlement needs to reach an arbitration agreement with the operator in advance;

5. Litigation settlement.