Resume of hotel front office manager

Hotel Front Office Manager Resume Template

What is the resume template of the hotel front office manager when applying for a job? Learn from me.

Hotel Front Office Manager Resume Template

2007/ 12- Up to now: * * Company

Industry: Hotel/Tourism

Front office lobby manager

Main responsibilities:

In the hotel preparation stage, improve the functions of the front office, train new employees, organize and coordinate the front office work, handle customer complaints, assist the sales department to develop customers and maintain customer relations! !

Kunshan Pacific hotel

Industry: Hotel/Tourism

Assistant/Secretary to Front Office Manager

Main responsibilities:

Responsible for handling guest complaints, training receptionists, doing daily business reception, organizing new employee training and coordinating the operation of various departments. ! Assist the hotel school to manage interns!

educational training

2004/09-2007/07: School of Economics and Management, Heilongjiang Vocational College of Agricultural Economics.

Vocational skills

Foreign Language: English: Good.

Computer: General

self-assessment

Through years of tempering, I gradually summed up my own front office management. I have some experience in training new employees and managing old employees. I have a high affinity, which is easy to give employees a sense of closeness, make employees feel forgotten, and also bring employees a relaxed working environment. I have been helping the school manage interns for many years, and some people can help contact interns for internship!

Let me introduce:

lobby manager

The front office manager is the commander of the front office operation and is fully responsible for the operation and management of the front office.

Supervising subordinates: assistant manager in the lobby, heads of departments in the front office and secretaries.

major duty

The main responsibilities of the front office manager are as follows:

1. Be responsible for the general manager of the hotel or the director of room service, carry out the instructions given, provide relevant information and assist the leaders in making decisions.

2, according to the hotel's annual plan, formulate the business indicators, planning and budget of the front office, and ensure the completion of all planned tasks.

3. Review relevant reports every day, master the room reservation and sales situation, and directly participate in reservation management and customer forecast, so that room sales can reach the best state.

4. Regularly inspect the reception desk and all service posts to ensure the efficient operation of the lobby of each post, standardize the service, and keep the lobby in good health and order.

5. Supervise the work of subordinates and be responsible for the selection, training, evaluation, transfer and promotion of front office employees.

6. Coordinate and contact other departments, and conduct good communication to ensure the smooth progress of the front office work.

7. Master the number and category of guests' arrival and departure every day, and be responsible for the farewell and accommodation arrangement of important guests. Personally direct large-scale activities and personally receive important teams and guests.

8. Review the complaint records and work suggestions of the assistant manager in the lobby, and personally handle important guest complaints and difficult problems.

9. Cooperate with the hotel sales department and keep in touch with the tourist units.

10, responsible for the safety and fire control work of this department.

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