Ask about the basic knowledge of hotel or restaurant management

1. What three skills do managers generally need? A manager needs to have the following three management skills: ① technical skills. For a hotel, it is essential to have the professional skills and skills needed by this hotel and this position to realize the effective cooperation of modern enterprises. Not only industrial enterprises need technical skills, but also other industries need technical skills, which is also very important for hotels. Conceptual skills are the ability to form ideas, which means that a manager can think abstractly and has the ability to form ideas; Have a certain level of management theory, be able to apply management ideas and solve practical problems; But also has the ability of analysis, judgment and decision-making. ③ Humanistic skills are the ability to deal with interpersonal relationships. It refers to the ability to cooperate with others, including contacting the same level internally, understanding the activities of subordinates, stimulating and inducing the enthusiasm of subordinates, and contacting and coordinating relevant organizations and personnel externally. Managers at different levels have similarities and differences in the requirements of these three skills. For example, the first technical skill, a lower-level manager (such as foreman) must be proficient in the special and specialized technical skills of this position, otherwise it will be impossible to direct employees to provide physical services to guests. As for senior managers, the requirements for technical skills are not as important as those of low-level managers, but they also need a general understanding and mastery, but it is also impossible for pure laymen. Another example is the ability to deal with interpersonal relationships, which is equally important for top managers, middle managers and low-level managers. It's just that the object of work and the scope of contact are different. Another example is the ability to form the second concept, which is very important for top managers, because whether a top manager has modern management concepts, keen insight and creative spirit, correct judgment and decision-making ability, and overall concept is related to the success or failure of an enterprise. What is humanistic management? People-oriented management is people-oriented management. It is the golden rule of current enterprise management. The leading mode of people-oriented management has changed from traditional management (carrot and stick management mode based on money and punishment) to management mode based on incentive principle. Motivation is not only the expression of material form, but also the expression of spiritual form. The combination of the two forms an all-round power. Managers should pay attention to the application of incentive principles: (1) target incentive (6) participation incentive (2) management incentive (7) respect incentive (3) emotion incentive (8) crisis incentive (4) example incentive (9) home incentive (5) reward and punishment incentive (10) material incentive. What is interest? What are benefits and benefits? Benefits include economic benefits and social benefits. "Efficiency" is the method and means to realize "benefit", and "benefit" is the purpose and motivation to improve "efficiency". Only when they are compatible can they promote the improvement of benefits, and when they are opposite, they will hinder the growth of benefits. It can be seen that the concept of benefit is not only a new concept of management, but also a new goal of management. What is a role? Role generally refers to the role played by actors in drama or film and television. Metaphor is a certain type of characters in life. 3. What should a manager pay attention to after a clear division of labor for his subordinates? (4) According to the task requirements, organize people and property to implement the optimal combination, adhere to the "thing" as the center, and set people for the "thing". ⑤ Division of labor and cooperation, that is, defining the responsibilities of all departments, posts and employees, that is, defining "what to do" and "how to do it" after each post. After the division of labor, we must pay attention to solving the problems of cooperation and restriction. In order to achieve the company's goals and tasks, we must solve them well. ⑥ Unified command organization is the basis of unified command. Without organization, there is no unified command. 2. Why should managers be well informed? If a manager wants to make achievements and make contributions, he must study, study and study again, have more knowledge and form the habit of lifelong learning. 3. What is knowledge? Generally speaking, what are the eight categories of knowledge? Knowledge is an objective thing, and the reflection of laws in the human brain is the sum of knowledge and experience gained by people in the practice of transforming the world. Knowledge is divided into eight categories: natural science, thinking science, social science, humanities science, mathematical science, literature science, system science and military science. 2. What three levels of knowledge system should managers have? (4) The basic knowledge of natural science and social science is the most basic political theory and scientific and cultural basis for managers at all levels to adapt to their posts and understand the policies and regulations of China's economy and national tourism. ⑤ The basic knowledge required for hotel management in this major, such as having certain management knowledge and related technical and scientific knowledge, as well as the application ability of a foreign language. ⑥ Professional knowledge: Understand the basic theory of management and professional functional knowledge related to this position, such as the operation and management knowledge of hotel PA department, housekeeping department, restaurant department and finance department. 2. What is hotel management? The so-called hotel management is the general name of management activities such as planning, organizing, directing, controlling and adjusting in the process of reception service in order to make the hotel achieve the established business objectives. Hotel management is an important practice of hotel management, including operation and management. Managers should perform management functions, give full play to the role of management, and ensure the double harvest of hotel economic and social benefits. Therefore, for hotel management, it is very important for managers to let their subordinates do their part of the work. 2. What is the post responsibility system? The so-called post responsibility system is a responsibility system that stipulates the responsibilities, authority, operating standards, workload and requirements of each post personnel through certain rules and regulations. 3, the basic requirements of post responsibility system. The basic requirements of post responsibility system can be summarized as follows: (1) Five requirements-post, work, personnel, authority and responsibility; (2) Five requirements-the supervisor is responsible, everyone is responsible, the work has standards, the operation has procedures, and the work has inspections; (3) the unity of responsibility and power, and the unity of responsibility and power are the conditions for implementing the post responsibility system. 4. The main contents of the post responsibility system are: (1) the scope of responsibilities and specific tasks of each post; (2) stipulated the basic standard requirements of each work; (3) The responsibility for losses caused by mistakes is clarified; (4) Powers necessary for performing duties; (5) Clarify the cooperative relationship and responsibilities with relevant positions; The post responsibility system emphasizes post, individual and responsibility, which involves everyone. To implement the post responsibility system, we must adhere to a strict assessment and supervision system, and the assessment should also be combined with the economic responsibility system, with individual assessment as the mainstay. As managers, we must improve our understanding of this. If there is no assessment system, there is no scientific basis to supervise the implementation. Without strict supervision, post responsibility will become a mere formality. 5. What is incentive? The so-called motivation means that managers try their best to mobilize the enthusiasm of their subordinates and let them play their stored potential. This is the key to management. Here, the manager must be clear that the core of the manager's command function is to encourage subordinates to work actively to achieve the hotel's goals. 6. What is competition? Competition is to compete with others for their own interests in all aspects. China is in the process of economic system transformation, and the socialist market system is gradually developing and growing. Hotels must adapt to the requirements of market economy and survive and develop in market competition, so managers should establish the concept of competition, which should include the following points: (1) Stand on the market. (2) Firmly establish the concept that "service quality is the life of the hotel". (3) Pay attention to all kinds of information, study market changes, strengthen risk awareness, dare to compete in hotel service items, service facilities, service characteristics and service quality, be good at competition, and win in the competition. (4) The competition of spot hotels is largely the competition of talents. Talents are of decisive significance for hotels to improve service quality, improve management and participate in market competition. Managers should adapt to this trend, strive to improve their own quality while improving the quality of employees, and raise their mental state, ideological and moral technology and professional knowledge to a new height. 7. The role of the manager in the company. To be a good manager consulting staff manager, you must: (1) fully grasp the situation of your own department and provide decision-making information to the general manager in time and accurately. (2) Have certain analytical ability and be able to find out the crux of the problem. (3) According to the development needs of business services, make suggestions to the Prime Minister in a timely manner. Second, the planner's planning is also a plan, which is to consider what to do in advance. When, where, how and by whom. Planning is a means to an end.