The hotel time is wrong. Can I return it after the check-in time?

The hotel booked the wrong time, and it has passed the check-in time. In general, it is impossible to cancel the reservation.

Because hotels usually use the method of "booking in advance and paying in advance", if they don't check in within the specified time, the hotel may reassign the room to other guests, and the paid room fee cannot be refunded. However, if you encounter some special circumstances, such as illness, traffic and other reasons, you can try to communicate with hotel customer service to see if you can negotiate to cancel or reschedule. Some hotels may consider the actual situation of the guests, give a certain grace period or cancel the policy.

The hotel check-in process is as follows:

1. Check-in information: After arriving at the hotel, guests need to go through the check-in formalities at the front desk or reception desk, fill in relevant information and show their identity certificates or passports, so that the hotel can verify their identity and register;

2. Pay deposit: In some hotels, guests need to pay a certain deposit when they check in. The amount of deposit will vary according to the different regulations of the hotel, and the payment method may also be different;

3. Get the room card or key: After the guests check in, the hotel will provide them with tools to open the door, such as room card or key, so that they can enter the room. Guests need to take good care of their room cards or keys to avoid losing or forgetting them;

4. Payment of room rate: guests need to pay the corresponding room rate when checking in, including basic room rate, breakfast rate, extra service fee, etc. Guests can make a one-time settlement when checking out, or choose to pay part or all of the fees in advance when checking in;

5. Know about hotel services and facilities: After check-in, guests can learn about hotel services and facilities from hotel staff, such as restaurants, gyms and swimming pools. Guests can also ask the hotel staff for information about travel and shopping.

To sum up, if you find that the time is wrong when booking a hotel, you should contact the customer service of the hotel or the customer service of the booking platform as soon as possible to make corrections, so as to avoid unnecessary losses and troubles. When modifying the booking time, you need to pay attention to the relevant policies and regulations to avoid additional expenses or influence the check-in due to the modification of the booking time.

Legal basis:

Article 44 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests

Consumers who purchase goods or receive services through online trading platforms may claim compensation from sellers or service providers if their legitimate rights and interests are damaged. If the online trading platform provider cannot provide the real name, address and effective contact information of the seller or service provider, consumers may also demand compensation from the online trading platform provider; If the online trading platform provider makes a promise that is more beneficial to consumers, it shall fulfill the promise. After compensation, the online trading platform provider has the right to recover from the seller or service provider.

If the provider of online trading platform knows or should know that the seller or service provider uses its platform to infringe upon the legitimate rights and interests of consumers and fails to take necessary measures, it shall bear joint liability with the seller or service provider according to law.