What are the English terms used at the front desk?

1. Good morning/afternoon!

Good morning/good afternoon

2. Hi! Can I help you?/How can I help you?/ Are you being helped?

Hello! What can I do for you?

3. Did you make an appointment with him/her?

You and him /Has she made an appointment?

4. What's your name?

What's your name?

5. How to spell your name?

How do you spell your name?

6. May I see your ID, please?

Do you have ID?

7. Give me one second please.?

Please wait a moment

8. One moment please, let me call him/her first.

One moment please, let me call him/her first.

One moment please, let me call him/her first. Make a call.

9. I'm sorry. He is busy right now. Would you like to call back later?

I'm sorry. He is busy right now. Would you like to call back later?

I'm sorry. He is busy right now. Please call back later. Can you call?

Front desk reception:

Front desk reception, also called administrative front desk, is under the jurisdiction of the company's administrative department. It is one of the positions in modern enterprises and is usually responsible for customer visits. and registration, call transfer and other matters.

Related work at the front desk:

Welcome guests, determine guest intentions and receive guests, handle relevant procedures, answer incoming calls, and return visits to frequently asked questions.

Job Responsibilities:

1. Obey the work arrangements of the reception manager and director.

⒉Exceptional and special matters must be reported to superiors.

⒊Accept any work assigned by your boss at any time.

⒋Collect and archive guest information, and verify relevant information.

⒌Receive guests, handle the difficulties and requests that guests encounter in the hotel in a timely manner, and provide corresponding services and necessary assistance.

⒍ Provide inquiry services, but remember not to disclose guest information to others casually.

⒎Print various business reports.

⒏ Pay attention to various promotional activities in the hotel.

⒐Promote guest rooms and hotel facilities and services.

⒑Participate in regular receptionist meetings, resolve problems in a timely manner, and develop a sense of ownership and responsibility.