What plays the role of verifying the identity of hotel guests?

The room card plays the role of verifying the identity of the guest staying in the hotel.

Concerning the relevant regulations on room card management at the hotel front desk, each hotel group or independent hotel has a clear SOP (standardized process). Under normal circumstances, after the guest has completed the check-in procedures and entered the room, if he or she needs to apply for a new room card, the front desk staff can open the door for the guest after confirming that the guest's name, ID number, email number, mobile phone number and registration information are correct. .

However, if outsiders want to visit or apply for a second room card to enter the guest's room, they must obtain the guest's consent. Usually, the guest needs to bring his or her ID card to the front desk for confirmation. The front desk staff The personnel will then register the identity of the outsiders. And if there is an emergency, such as a visitor reporting to the front desk that a guest is in critical condition, the front desk staff cannot directly open the guest's room, let alone apply for a room card for the visitor. This should be reported promptly.

In fact, the Ministry of Public Security has regulations on the accommodation industry, which requires that the person and ID must be combined at the front desk. At the same time, the guest's identity must be verified when re-issuing the room card for the guest. The room number and phone number information of the guests who have checked in are the guests' privacy and no one is allowed to disclose it to others.

Currently in the market, there are cases where some hotel front desk staff do not have adequate safety awareness:

This needs to be strengthened in subsequent training and operations. Some people in the industry pointed out that the hotel industry does not actually have unified restrictive measures for certain safety issues, and more relies on the experience of hotel front desk staff to make judgments. However, this experience often contains some omissions in certain situations.