Traditional Culture Encyclopedia - Hotel franchise - Department Setup of Zhu Hua Hotel Group

Department Setup of Zhu Hua Hotel Group

Generally, hotels have a front office and a back office.

The front desk department refers to the department that provides face-to-face service for guests in the front line, mainly including sales department, public relations department, front office department, housekeeping department, catering department, entertainment department, recreation department and commodity department. The back-office department refers to the second-line department that provides services to guests indirectly without direct contact with them, mainly including personnel department, finance department, engineering department, security department, purchasing department and office. The division of departments is not absolute, but determined according to organizational principles and various factors.

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