Traditional Culture Encyclopedia - Hotel franchise - Is it reliable to book a hotel online? Which website do you usually go to make reservations?
Is it reliable to book a hotel online? Which website do you usually go to make reservations?
Here I'll talk about colorful after-sales service.
20 19 booked accommodation in Vietnam and Nha Trang during the Spring Festival, but it was far from the hotel photo when I checked in! The website says it is a sea view room, but it doesn't even have windows. The only window faces the corridor of the building. I immediately decided that I couldn't stay here. Living here for more than 65,438+0,000 yuan a night will be very suffocating. I called colorful customer service directly, and they gave me a refund immediately after verifying the situation. Later, the customer service told me that this store is a new one, and they will take it off the shelf after this incident.
The next day, I stayed in another hotel, which was booked on Colorful. It was cancelled when I checked in because of the hotel. In fact, the hotel deliberately canceled my order on the grounds that my credit card had no authorized amount, which cost us an extra $65,438+03 to stay in the hotel. Later, I reported this situation to Qicai customer service, and Qicai also compensated me for the difference.
On the whole, I am satisfied with their service.
Here, I want to remind you that when you go to Vietnam to stay in a hotel, they will cancel your order in advance or at that time because the credit card you used when booking is not authorized, and ask you to spend more money and stay in the room you booked before. So at 1, when you make a reservation, you must pay more attention to the contact information left by your reservation, such as email address. If he cancels in advance, he will send you an email. If he tells you that the credit card limit is not authorized when you check in, you can tell him that I can give you cash, but you can't cancel my order. If you encounter extra money, you can complain to customer service.
The rest of Southeast Asia is ok, only Vietnam.
So when you go to Vietnam to play, you must be careful about accommodation, traps!
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