Traditional Culture Encyclopedia - Hotel franchise - Etiquette details of welcoming guests

Etiquette details of welcoming guests

Etiquette details of welcoming guests

Some small details can often show a person's accomplishment, which is even more important when taking customers. Come with me to see the etiquette details of the welcome. I hope it will help everyone.

Etiquette details of greeting guests

1. When you see the guests coming, you should take the initiative to greet them politely and warmly and express your warm welcome.

When the bus arrives, the guests should help each other enthusiastically; After the vehicle stops, the receptionist should get off first, open the door for the guest with one hand, and cover the upper edge of the door frame with the other hand to avoid the collision between the guest's head and the roof door frame.

Whenever you meet old, weak, sick, disabled and young guests, you should take the initiative to help and take care of them. Handle the guest's luggage carefully to avoid damaging valuables and fragile items in the luggage.

4. When receiving group guests, you should constantly nod to the guests. If the guests say hello first, you should return the gift in time.

5. Greet every guest. When greeting, you should look at the guests visually and pay attention to sincerity.

6. On rainy and snowy days, welcome guests with an umbrella to prevent them from getting wet.

7. After helping the guests with their luggage, be enthusiastic, but at the same time, respect the wishes of the guests. If guests insist on bringing their own things, don't help them too enthusiastically.

8. When walking in the corridor, walk two or three steps in front of the guests. Let the guest walk in the middle of the corridor, and remind the guest first when turning: "This way, please."

9. When taking the stairs, first say which floor you want to go to. When you go upstairs, let the guests walk in front. On the one hand, it is to confirm the safety of the guests, on the other hand, it is also humble. Don't stand taller than the guests.

10. When entering and leaving the elevator, guests must be led to get on and off the elevator. First, you must press the elevator button. If there is only one guest, you can press the open door with your hand and let the guests go first. If there are many people, go to the elevator entrance in advance, hold down the switch, greet the guests first, and then let the company people get on the elevator. Out of the elevator, just the opposite. Press and hold the switch, and the guests will get out of the elevator first and then get out of the elevator. If the boss is in the elevator, you should let the boss come out first and finally get out of the elevator.

1 1. After arriving at the hotel, the accompanying personnel should lead the guests into the pre-arranged rooms. If there are many guests, please invite them to rest in the living room first, and then contact the person in charge of life among the guests, who will assist in allocating rooms and registering people. After the guest lives alone, tell the guest where and when to eat. Important guests should be accompanied (sent) to the restaurant.

12. When the guests arrive, it is generally not appropriate to arrange activities immediately, and the welcoming staff should not stay too long. Guests should have a rest, wash and change clothes. But you can tell the guests the schedule and requirements of the visit, solicit their opinions and provide them with relevant information as much as possible; Agree on the time, place and contact information of the next meeting.

13. Stay with the guests in the car, especially for a long time. Don't doze off. Doing so is disrespectful to the guests; Second, it is not conducive to safe driving; Third, it is detrimental to personal image.

Etiquette details of seeing off guests:

1. Try to buy return tickets for foreign guests; Ship tickets or air tickets, or provide convenience for purchase. If it can't be solved, inform the guests as soon as possible so as not to be caught off guard. When buying cars, boats and air tickets for guests, you should ask about the number of trains, flights, time and specific requirements.

When the receptionist asked the guest how many pieces of luggage she had, she carried them carefully and was responsible for transporting them to the car.

Don't turn around and leave immediately after packing, but explain to the guests and thank them for coming and saying goodbye.

4. Close the door gently for the customer, and be careful not to let the guest's clothes be caught by the door. Close the door well, not too lightly or too heavily, which will frighten the guests.

5. When the vehicle starts, don't end the farewell immediately. Smile, wave goodbye to the guests and watch them leave.

6. Shake hands with the guests when going to the airport, dock or station to bid farewell, wish the guests a smooth journey and welcome to come again. After the guests are put on the bus, boat or plane, the people who see them off should smile and wave goodbye until the bus, boat or plane leaves and they can't return until they see each other.

The basic etiquette of the guests attending the wedding

1. Arrive at the wedding scene half an hour early.

Arrive half an hour early for the wedding banquet, and tidy up your appearance. Don't go there in a hurry, or it will be impolite. When you arrive at the wedding scene, you need to give the gift package to the receptionist in front of the reception counter and sign it to congratulate you.

2. Notify the other party in advance in case of emergency.

If you are going to be late or leave early, you should inform the other party in advance. When you are late, let the receptionist take you in; If you want to leave early, don't leave until all the guests have delivered speeches.

3. Say congratulations in front of the reception desk

First congratulate the relatives of the couple, give their names and thank them for their hospitality; Hand over the gift bag and hand it to the other person face up. At this time, by the way, some words of blessing; Sign the autograph book. If both husband and wife are present, write the husband's name first and then the wife's name.

Etiquette on the wedding banquet wine table

1, enjoy the whole people, don't whisper.

Most banquets have more guests, so try to talk about topics that most people can participate in and get the approval of most people. Because of different personal hobbies and knowledge, the topic should not be too biased as far as possible, so as not to be dominated by one family, far apart, and talk endlessly, leading to digression and ignoring everyone. Tip-Party Adventure

In particular, try not to whisper to others and give others a sense of mystery, which will often cause jealousy of "just you two" and affect the effect of drinking.

2, aim at both sides, grasp the overall situation

Most banquets have a theme, that is, the purpose of drinking. When you go to eat, you should first look at the expressions around you and prioritize. Don't drink for the sake of drinking, and lose a good opportunity to make friends, let alone let some grandstanding drinkers disturb the host's meaning.

3. Appropriate language and humor

Sprinkling it on the table can show a person's talent, common sense, self-cultivation and communication etiquette. Sometimes a humorous language will leave a deep impression on the guests and make people feel good about you invisibly. Therefore, it is very important to know when to say something, to use appropriate language, and to be humorous.

4, moderate persuasion, don't force.

On the wine table, we often encounter the phenomenon of persuading wine. Some people always like to regard the wine field as a battlefield and try their best to persuade others to drink more, thinking that it is unrealistic to drink enough.

"Talk about heroes with wine" is ok for people who drink a lot, but it is difficult for people who drink less. Sometimes, excessive persuasion will completely destroy the feelings of the original friends.

5. Toast in an orderly way, with clear priorities.

Baking bread is also a science. Generally speaking, a toast should be made in the order of age, position and the status of the guest and the host. Before toasting, we must fully consider the order of toasting and distinguish between primary and secondary.

In order to drink with people you don't know, you should first find out your identity, or pay attention to what others call you to avoid embarrassment or emotional excitement.

When toasting, you must grasp the order of toasting. If you want to have a guest at the dinner table, you should be respectful to him, but you should pay attention to the fact that if someone with higher status or older people is present, you should not only be respectful to those who can help you, but also propose a toast to the respected elders first, otherwise everyone will be embarrassed.

Drinking at the wedding banquet is essential, and wine is essential for any communication occasion, so it is also a very important part in the wedding banquet occasion, and newcomers must pay attention!

As the saying goes, no wine, no table. It can be seen that toasting is an essential part of the wedding banquet. Get ready!

Lady wedding dress

The most basic requirements are appropriateness and generosity. In addition, we can pay more attention to the matching of clothes, the choice of colors and the cutting of fabrics. Shoes and handbags can also be matched with clothes. At the same time, let yourself attend the wedding with a good image, solemn and generous without losing freshness.

1. Colors should be purple, green, pink, gray, burgundy, beige, etc. You should not wear big red to avoid usurping the role of the host, and you should not wear black, which is unlucky.

2. In terms of fabrics, you can choose chiffon, silk and other light and elegant fabrics in summer, and you can turn to velvet and knitted fabrics in autumn and winter, which is more noble and generous.

3. Try to choose a well-tailored silhouette and try to choose a silhouette with excellent building materials, such as a sexy over-the-knee skirt or an elegant long skirt similar to the 1970s.

4. To attend the wedding, a pink knee-length dress is the best choice, and the light fabrics and colors will make you more integrated with the warm wedding atmosphere.

5. Be careful not to wear a pure white dress!

6. One-piece skirt similar to cheongsam: A more conservative style is the best choice. For example, a small stand-up collar with China element is good. This kind of clothes can be worn on work dates, and it won't waste your money.

Wedding guest etiquette

Matters needing attention for wedding guests:

Don't change into casual clothes at will.

During the banquet, don't change other clothes in casual clothes, even children. Indeed, sometimes the weather at the wedding venue is sultry or humid. However, when the wedding is coming to an end, all the guests need to take a big photo. This kind of wedding photo service costs the bride and groom a lot of thought and money. If your dress is out of date, it will make the whole picture look uncoordinated.

Matters needing attention for wedding guests:

Avoid drinking too much

This is not a family reunion trip. For the bride and groom, this day is the most important day in their lives, so everything needs to be done.

Matters needing attention for wedding guests:

Don't strive to be a "bully"

Speak on the stage according to your ability, or obey the arrangement when taking wedding photos. Of course, if the newcomer invites you to thank you on stage or other entertainment programs, you should not be too formal.

Matters needing attention for wedding guests:

Don't usurp the role of master.

Whether you are a new friend of the bride and groom, try not to take up too much time of the bride and groom, because the whole wedding process is actually very tense.

Matters needing attention for wedding guests:

Try not to express personal opinions on the details of the wedding.

When attending a wedding, everyone may have their own comments on the wedding, but this is a day for newcomers, so as a guest, try to avoid negative emotions or remarks.

The etiquette of saying goodbye to the guests at the end of the banquet.

When saying goodbye, we should pay special attention to the following four links. First, it should be preserved. Second, we should stand up and stay behind. Third, reach behind your back. Fourth, give each other a ride.

Farewell is also called parting. When saying goodbye to guests, pay attention to the convenience of the host and guests, and pay attention to inform them in advance. The best place to say goodbye is the guest's temporary residence. You can also bid farewell to the guests in the reception room, VIP room, or at a banquet specially held for the guests. The main personnel attending the farewell party should be people with similar identities and positions between the host and the guest, as well as the staff of counterpart departments. Receptionist, wait. The main contents of farewell are: first, to express the meaning of farewell; Second, listen to the guests' opinions or suggestions; Third, find out whether the guests need help to do it for them; Fourth, present commemorative gifts to the guests.

Farewell is also called farewell dinner. It means that before the guests leave, the host party holds a banquet for each other in order to bid farewell to each other seriously. A special banquet held for a farewell dinner, usually called a farewell dinner. Before the guests leave, a farewell banquet is specially held for each other, which is not only warm and grand in form, but also often makes the other party feel highly valued and further deepens the mutual understanding between the guests and the host.

Seeing off, especially when the host's important guests visiting in different places leave the local area, specially send someone to the guest's departure and return place to say goodbye to the guests and watch the other party leave gradually. In the reception work, the main objects that need to be arranged to see off are: official visiting foreign VIPs, important guests from afar, heads of close cooperation units, relevant personnel of important cooperation units, elderly and frail visitors, people with more luggage, etc. When guests ask their hosts to see them off, they usually meet each other's requirements.

When considering the specific time to see the guests off, it is important to take into account the following two points at the same time: first, don't delay the guests' trip, and second, don't interfere with the guests' plans. Usually, the place where the guests are officially sent off should usually be the starting point when the guests return. For example, airports, docks, railway stations, long-distance bus stations and so on. If the guests return from the temporary accommodation, they will take a special bus directly, or they can use the temporary accommodation as a place to see them off, such as hotels, restaurants, hotels, guest houses, etc.

If a farewell ceremony is held, the place to see you off often needs to choose a square, hall, etc. suitable for the ceremony. When seeing off guests, there are a series of specific requirements for the etiquette of seeing them off. One is to have a cordial conversation with the guests. The second is to shake hands with the guests. The third is to wave to the guests. The fourth is to leave after the other party has left.

Basic etiquette for attending a banquet

Seating: basically, according to the principle of respecting the right, the main guest is arranged on the right of the host, and the second guest is arranged on the left of the host. For banquets with a large number of participants, the host should arrange a table number for the guests to confirm their positions.

Seating: the host or elder takes the initiative to arrange everyone to sit down; Guests are not allowed to sit down before the elderly or women sit down; When seated, the man pulls open the seat for the lady around him (especially the one on the right) and helps her sit down.

Posture: stand up straight after sitting, put your feet under my seat, don't cross your legs, don't shake your legs, and don't stand up straight at will; Don't put your elbows on the table, and don't stretch out to both sides to influence others.

Communication: Banquets are social occasions. Care about others at the dinner table, especially the female guests on both sides. Avoid talking or toasting with food in your mouth; A harmonious and warm atmosphere should be created at the banquet to avoid topics that affect the dining atmosphere, such as death and illness.

Cloth dishes: the host can cloth dishes for the guests around him. You should use a spoon or chopsticks to hold the cloth plate. When serving, we should take care of the guests' dietary preferences. If the guests don't like it or are full, they won't be sent to the guests.

Toast: The host should pour wine for the guests first, and if there are elders or VIPs present, the host should also pour wine for them first. When the host pours wine for the guest, the guest raises his glass to show his respect and gratitude. The first toast was proposed by the host, and the guest should not be the first; Toast with ceremony, each at will, should not persuade wine.

End of the banquet: generally, the host signals the end of the banquet. Only after the host and guests leave their seats can other guests leave.

Some etiquette details that need special attention:

When eating, be careful not to put your own tableware into a public plate to take food and scoop soup, but to use public chopsticks and spoons; Deciding whether to add seasoning after tasting dishes, adding seasoning before tasting is regarded as disrespect for chefs; Picking vegetables depends on chopsticks, don't pick them at will; Eat with a small mouth and avoid chewing with a big mouth; Don't pick your teeth with your fingers. You can cover it with toothpicks, hands or handkerchiefs. After use, break the toothpick and put it in the plate.

Don't put chopsticks horizontally or vertically, don't put them in a rice bowl or on a bowl.

You should apologize if you accidentally spill soup and drinks on other people's clothes. If the other person is of the opposite sex, you don't have to wipe it yourself, just ask the waiter for help. If you eat unclean or smelly food, don't shout. You should take a napkin and spit it out and dispose of it.

When checking out, you should avoid competing for the bill; It is not appropriate to pay the bill without the owner's consent.

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