What departments are hotel management divided into?

question 1: what departments are there in hotel management? Hotels generally have the following departments:

Front office: generally located in the lobby on the first floor of the hotel, which provides a series of services for tourists, such as reservation, check-in, consultation, luggage storage and delivery. You can ask the front desk staff for any questions you encounter during your trip. In addition, the hotel front desk can also provide you with morning call, car booking and other agency services.

Housekeeping: The comfort of your trip is closely related to the services provided by Housekeeping. Mainly manifested in the cleanliness and hygiene of your room, complete supplies, complete facilities and so on. In addition, your requirements for hot water, ice cubes, laundry and ironing are also completed by this department for you.

catering department: most hotels have two or more restaurants, cafes, bars and so on to provide you with catering services. Because the hotel pays attention to the quality of service, its price is also relatively expensive.

security department: responsible for the safety of hotel guests. In case of illegal car smuggling, forced selling, exchange of foreign exchange, theft, etc., you can ask the front desk and security personnel for help.

recreation department: it can be divided into the following parts: gym, equipment fitness, ball fitness, swimming, sauna, * * * and so on.

entertainment: karaoke, dance halls, performances, etc.

beauty salon: services such as makeup, * * * beauty, haircut and hair dyeing.

medical services: general high-star hotels have infirmary. However, only common minor illnesses and injuries are treated for the guests, and those that are serious or inaccurate will be responsible for contacting the nearest big medical hospital for treatment.

question 2: what are the main departments of five-star hotels and what do they do? No You study hotel management, but you don't know what departments the hotel has. ⊙n⊙b If you are good at English, you can try to be a concierge in the concierge department, mainly providing luggage service for guests, and you can get a golden key when appropriate.

question 3: how many departments are there in the hotel? Division and responsibilities of hotel functional departments

1. The office

is generally composed of clerks, logistics, archivists and motorcades.

main functions:

(1) drafting all kinds of official documents according to the requirements of the prime minister's office.

(2) arrange relevant meetings and activities convened by the general manager.

(3) Be responsible for receiving, sending, circulating, filing and keeping all kinds of documents and related materials inside and outside the hotel, as well as the management of hotel archives, seals and letters of introduction.

(4) Formulate necessary management systems and standardize office order and procedures.

(5) Be responsible for checking and urging the implementation of the general manager's work instructions.

(6) receive visitors and coordinate internal and external relations.

(7) Be responsible for the management and use of administrative vehicles.

2. The finance department

is generally composed of a closing group, a credit review group, a cost control group, an accounting group and a computer group.

(1) Be responsible for providing checkout cashier service to guests.

(2) review the business situation of the hotel on that day, and prepare a business day report for the reference of the general manager's office.

(3) Be responsible for the control and management of hotel operating costs and expenses.

(4) Responsible for the acceptance and payment of all kinds of purchased materials in the hotel.

(5) Responsible for hotel financial accounting and preparation of financial statements.

(6) Responsible for the maintenance and management of the software and hardware of the hotel computer system, and training the operators.

(7) Formulate and improve the hotel financial operation and management system.

(8) Be responsible for the management of daily operating funds of the hotel.

3. The human resources department

is composed of personnel management, labor wages and benefits, staff training, quality inspectors, etc.

Main responsibilities:

(1) According to national and local labor and personnel policies and regulations, formulate rules and regulations on hotel personnel management, labor wages and benefits and staff training.

(2) Organize organizations and posts according to the actual situation of the hotel, and determine the responsibilities and job requirements of each post.

(3) Responsible for recruiting new employees, organizing employee training and conducting assessment.

(4) assess and reward employees, enhance cohesion, mobilize enthusiasm, and tap and develop employees' potential work ability.

(5) Establish a quality inspection training network, formulate and implement the Detailed Rules for Service Quality Evaluation, and supervise the standardization and proceduralization of service operation.

4. Sales Department

Main responsibilities:

(1) Analyze and study the hotel's marketing environment, and select the appropriate target market according to the market and the hotel's own conditions.

(2) formulate a reasonable price policy, research, forecast and expand the tourist market.

(3) Focus on selling hotel rooms, banquets and conference products, and maintain and develop good business relations with major customers.

(4) Establish a good market image of the hotel, continuously expand its popularity and gradually increase its market share

5. The public relations department

consists of planning, art design, information arrangement and public relations reception.

Main functions:

(1) Hotel CI design and implementation, and systematic publicity of corporate image by various media and public relations means.

(2) plan various business theme activities, special promotion activities and other public relations activities, and cooperate with other departments to implement them.

(3) Collect, sort out and analyze the information inside and outside the hotel to serve the decision-making of the general manager's office.

(4) Participate in the hotel corporate culture construction and create a positive corporate atmosphere.

(5) Keep good communication with all walks of life and do a good job in the reception of important guests in the hotel.

6. The front office

consists of the front desk, concierge, front desk switchboard, business reservation, assistant manager in the lobby, administrative floor, etc.

Main functions:

(1) Responsible for receiving all guests who arrive at the store.

(2) contact and coordinate the hotel's customer service work, and timely transmit the customer service information such as room reservation, actual arrival situation, room report and special requirements of guests to other relevant departments.

(3) Provide various front office services such as reservation, inquiry, check-in, concierge, luggage storage and transportation, business center, airport pick-up, etc.

(4) Responsible for receiving and handling guest complaints

7. Housekeeping Department

is composed of room service, laundry, PA sanitation and room center.

main functions:

(1) to provide guests with high-standard room service.

(2) Be responsible for cleaning guest rooms and public areas.

(3) Responsible for washing all fabrics in guest rooms and restaurants, guests' clothes and uniforms of employees in the whole store.

(4) Responsible for the management of guest room equipment and supplies ..... > >

question 4: what departments are there in the hotel? It's tiring to get your 5 points.

Front Office:

Reception of reservations, individual guests, reception of teams, handling inquiries, luggage storage, handling reservations and handling complaints. Some hotels also list the cashier in the front office as normal management.

required education: technical secondary school or above, with regular appearance, regular facial features, male 172CM, female 16CM or above, no obvious scars, no visible tattoos, basic English, naked eye above 1.2, fluent expression, alert eyes and ears. Age: about 2-28 years old, usually older than 28 years old, they all turn backstage to make reservations.

Housekeeping Department:

Cleaning rooms, daily maintenance, booking conference rooms, arranging venue layout, going through check-in and check-out procedures, booking flowers, cleaning linen, etc.

requirements: the waiter should be above junior high school, a legal citizen, without disability, male 17CM and female 158 or above, and can bear hardships. Housekeeping clerk: Requires high school education or above, can operate computer, be proficient in typing, office operation, etc., with fresh and correct appearance, and must be female. Age: 18-38 years old

Catering Department:

It is divided into Chinese food, western food and special restaurants such as Japanese restaurant, which are combined into one department, usually independently managed and accounted for, taking orders for banquets, booking conference rooms, venue layout, and ordering arrangements for take-away groups.

Requirements: I only say employees, male 17 and female 158cm or above, graduated from junior high school, with good appearance, no disability, no visible tattoos and fluent expression. Age: about 18-25 years old.

Entertainment Department:

Booking karaoke boxes for birthdays \ weddings \ celebrations, seating arrangements for individual performances \ drinks services. For example, there is no requirement for the above-mentioned invisible tattoos in this department, as long as the department manager has an interview. It requires strong endurance, correct appearance, cheerful and outgoing nature, and there is no rigid requirement for academic qualifications.

Security Department:

There are two types of internal insurance \ external insurance, and there is no obvious regulation on personnel. Usually, it is a shift system, sometimes it is sunny outside, and sometimes it is air-conditioned in the lobby. Its responsibility is to arrange vehicles. Monitoring, employee safety training, etc.

Usually male, veterans are preferred, with good appearance and no disability. Vision is 1.5, but physical fitness is required. During the interview, it is usually defined by how many seconds it takes to push up for 1 consecutive times and sprint for 1 meters.

Age: 18-38 years old.

Sales Department:

It can be sold in hotels. The main person in charge of the company contacts with the driver. The sales department also organizes and arranges regular hotel marketing activities, and makes reservations for the team.

Requirements: Have hotel working experience, understand the internal operation of the hotel, be handsome in appearance, fluent in expression, extroverted, fluent in expression, with technical secondary school education or above. The age is 18-38.

Personnel department:

Responsible for recruiting, dismissing and \ entering employees. Coordinate with the labor department and regularly track whether all hotel personnel regulations are closely linked to the labor law. Be responsible for personnel promotion, personnel attendance, etc.

Requirements: Must have more than 2 years of hotel work experience, computer skills, personnel experience, college degree or above.

Finance Department:

Responsible for hotel revenue and expenditure, and also manage the daily work of cashiers arranged by various business departments.

Requirements: Graduated from accounting major, Local employees are preferred. I understand that most hotels do not admit employees who have graduated from foreign accounting majors. Usually, women are preferred.

Logistics Department:

It is divided into infirmary \ washing department \ staff canteen.

The requirements of infirmary \ staff canteen are not explained here. The washing department is responsible for washing and ironing hotel linen. Employees, ordinary workers in society, graduated from primary school. Able to bear hardships.

Administration Department:

It is usually the highest decision-making department of the hotel, responsible for hotel administrative regulations, participating in personnel transfer planning, reviewing sales and marketing plans, and exercising the power of general manager.

Requirements: all of them are managers with working experience as managers in relevant departments.

Engineering Department:

Responsible for the maintenance of hotel equipment and facilities.

Requirements: Graduated from mechanical maintenance major. Relevant engineering management experience is preferred. Male workers are 18-4 years old.

Purchasing Department:

A department with independent accounting, which is linked with the logistics department and managed by the finance department, and serves the goods procurement of various business departments.

Requirements: Purchasing experience, local people are preferred.

Others: some small departments, such as the reservation department, belong to the front office. >

Question 5: What departments are there in the hotel: front desk, concierge, front desk switchboard, business reservation, assistant manager of lobby and executive floor?

Housekeeping (room service, laundry room, PA sanitation and room center)

Security, engineering (operation group, fire protection group, HVAC group, maintenance group, high-voltage group, low-voltage group, interior group. Labor, salary and welfare, staff training, quality inspectors, etc.)

Finance Department (accounting, cost accounting, chief cashier, cashier, fund accounting, accounts payable, financial accounting, computer accounting, cost accounting, work accounting, salary accounting personnel, IT)

Catering Department (banquet reservation, restaurant service, conference service, kitchen, room delivery, bar and meal service). Information sorting and public relations reception)

Purchasing department (material purchasing, food purchasing and general warehouse)

Hotel positions are roughly these

Question 6: What departments are the hotels divided into? It's very tiring to get your 5 points.

Front Office:

Reception of reservations, individual guests, reception of teams, handling inquiries, luggage storage, handling reservations and handling complaints. Some hotels also list the cashier in the front office as normal management.

required education: technical secondary school or above, with regular appearance, regular facial features, male 172CM, female 16CM or above, no obvious scars, no visible tattoos, basic English, naked eye above 1.2, fluent expression, alert eyes and ears. Age: about 2-28 years old, usually older than 28 years old, they all turn backstage to make reservations.

Housekeeping Department:

Cleaning rooms, daily maintenance, booking conference rooms, arranging venue layout, going through check-in and check-out procedures, booking flowers, cleaning linen, etc.

requirements: the waiter should be above junior high school, a legal citizen, without disability, male 17CM and female 158 or above, and can bear hardships. Housekeeping clerk: Requires high school education or above, can operate computer, be proficient in typing, office operation, etc., with fresh and correct appearance, and must be female. Age: 18-38 years old

Catering Department:

It is divided into Chinese food, western food and special restaurants such as Japanese restaurant, which are combined into one department, usually independently managed and accounted for, taking orders for banquets, booking conference rooms, venue layout, and ordering arrangements for take-away groups.

Requirements: I only say employees, male 17 and female 158cm or above, graduated from junior high school, with good appearance, no disability, no visible tattoos and fluent expression. Age: about 18-25 years old.

Entertainment Department:

Booking karaoke boxes for birthdays \ weddings \ celebrations, seating arrangements for individual performances \ drinks services. For example, there is no requirement for the above-mentioned invisible tattoos in this department, as long as the department manager has an interview. The requirements are strong endurance, correct appearance, cheerful and outgoing, and there is no rigid requirement for academic qualifications.

Security Department:

There are two types of internal insurance \ external insurance, and there is no obvious regulation on personnel.