Internship experience of hotel employees

Hotel internship can not only help us learn how to deal with our own interests and the interests of the hotel, how to deal with interpersonal relationships between colleagues and how to deal with customers. What have you learned from your past hotel internship? The following is the "Experience of Hotel Staff Internship" compiled by me for your reference only. Welcome to read it.

Internship experience of hotel staff (1) In the past XX months, I participated in the internship arranged by the school at the XX hotel in the city. This internship is mainly to let us have a certain perceptual knowledge of the professional knowledge we have learned and its application in practice, so as to help us combine the theoretical knowledge we have learned in the hotel management class with practical experience. The experience of this internship will be helpful for future employment. This cognitive practice is mainly in the catering department, housekeeping department and front office of XX hotel. Details are as follows:

In the training before the formal internship of the Food and Beverage Department, the general manager of the hotel conveyed a very clear message to us when he introduced the development history and actual hotel experience of XX Hotel, that is, everything in the hotel pays attention to details. That is, because women are more careful and gentle, after I officially entered the catering department, our boys were assigned to the delivery port of the housekeeping department to deliver meals to restaurants and private rooms. The range of activities is basically in the kitchen, and girls are arranged in private rooms to provide face-to-face service for guests.

Originally, I thought that the job requirements of being a vegetable distributor were relatively simple, but in fact, it is not like this, it is not easy, and there are still many requirements. First of all, at least be familiar with the information of each private room in the hotel restaurant, such as price, number of people and specific location, so as to accurately deliver the dishes ordered by the guests to their private rooms, which is the satisfactory service for the guests.

Secondly, it is necessary to know all kinds of dishes that the kitchen can provide to guests, including types, prices, materials and sometimes even cooking methods. Because the guest's order seems to be recorded by the room attendant, it is inevitable that it will be unclear. At this time, it is very necessary for the food delivery staff to understand and make a correct judgment, so as not to provide the wrong dishes for the guests and cause their dissatisfaction.

Third, the deliveryman must keep himself clean and tidy, because he may meet guests at any time in the hotel, and it is very important to give them a good impression, which may become the beginning of the guests' trust in the hotel, and it can be seen that the details determine success or failure. The fingernails of employees in the catering department of XX Hotel look unsanitary and require immediate measures to deal with them. In the food and beverage department, this kind of very detailed thing will make the guests think of the hygiene problems of the food immediately, so the staff of the food and beverage department must pay attention to it. Before the guests come to dinner, there are waiters who are busy cleaning everywhere, and sometimes the head of a department is among them. From this perspective, a grass-roots manager can't be separated from grass-roots employees. In that case, many management measures will be difficult to be effectively implemented.

As an intern in XX Hotel, I learned that the current supervisors, managers and other managers have worked at the grassroots level for many years and have rich experience in grassroots work. Therefore, they can be said to know the work of grass-roots waiters and vegetable delivery people like the back of their hands. Another point is that managers who grow up in this way will be more likely to handle the relationship with grass-roots waiters and make grass-roots employees feel that they have the opportunity to work hard and be promoted. Supervisors and managers are living examples. This has improved the efficiency of management and laid a good foundation for achieving the established goals of the hotel. During the internship, we can see that if the supervisor has nothing urgent to deal with, he usually stays with ordinary employees.

Although we can see a relatively standardized working order in XX Hotel this time, there are still many problems in some places. The first point is that the quality of grassroots employees is generally not high. There is no problem with the quality of managers, but grass-roots employees are usually very hygienic and polite in front of guests. Once they return to be with other employees, they become another person with low quality. The kitchen is not clean. During my stay at the food delivery port, I found that the floor of the aisle was dirty, and there were food delivery windows in the kitchen on both sides of the aisle. The aisle is the only way to pass food at a time. In addition, the tableware in the private room is not really clean, because usually when the waiter cleans the private room, a rag will not be changed until the tableware in several private rooms is wiped. The tablecloth is broken and has not been replaced. I don't think these problems are detailed in many cases, but as the four major hotels, we should pay attention to them and can't simply deal with them, because the ultimate profit still comes from the guests provided by the consumer hotels.

Similarly, we all have half a day for training before going to the housekeeping department for internship. The main content of the training is how to make the bed. The waiter who taught us to make the bed won the prize in the provincial hotel bed-making competition. Even every step of making the bed requires that the whole bed-making process, including throwing sheets, covering the quilt, leveling the quilt, combining three lines and covering the pillowcase, must be completed within three minutes. First of all, it is very difficult to throw away the sheets. Generally, it is required to complete it at one time, and ensure that the center line of the bed sheet coincides with the center line of the whole bed. Then wrap the sheets into corners, that is, wrap the sheets neatly into the upper and lower mattresses. The important thing here is that there can't be air between the sheets and the mattress, otherwise the sheets can't be kept flat. Next, I began to cover the quilt, which is also very exquisite and skillful, that is, I just need to align the four corners of the quilt and then throw it a few times. Others can be combed in detail. The most important thing is that the center line of the quilt should coincide with the center lines of the bed and sheets, which is the "three in one" in the process of making the bed. After that, the last step is to put the pillow in the pillowcase, keeping the full side facing the end of the bed, and the opening direction of the pillowcase is either facing the wall or the window. In the hotel industry, this is well-founded. I once saw a case where a female guest mistakenly put a necklace in the pillowcase because the opening direction of the pillowcase did not meet the regulations.

When I officially went to the housekeeping department for an internship, I found that the job of the housekeeping waiter was not just as simple as making the bed. The room attendant's first task is to clean the room. There are also certain rules for cleaning rooms. During my internship, I learned that the waiter should knock on the door before entering the room. The first step after entering the door is to open the window and then clean up the garbage and throw it away. Next, we will start making the bed. We should take away the quilts, sheets and pillowcases used by the guests and put them on according to the bed-making procedure. After all this, I began to clean up, usually two people. A person specializes in cleaning the bathroom, mainly cleaning the floor and toilet. The other wipes every corner of the room with wet rags and dry rags. It should be noted that the wet cloth here generally wipes wooden furniture, while the dry cloth wipes metal and glass furniture. Every small place is not immune. On the whole, the wiping sequence is cyclic. During the whole process, all kinds of furniture and utensils should be put back in place, and it is necessary to check how many daily necessities are consumed in the room. Very detailed things, such as the mobile phone should be placed in the middle of the bedside table, how to point the pen on the note paper when cleaning, and how to look sideways at whether the mirror is clean, all need to be taken seriously during the whole cleaning process. After cleaning, the carpet should be cleaned with a vacuum cleaner. Here, the suction port of the vacuum cleaner should move along the direction of the arts and sciences of the carpet, so that the carpet can be cleaned without damaging it.

The last step is to replenish the items consumed in the room. If there are any missing items, record them and report to the supervisor. During the internship, a guest lost a small square towel. As the guest hasn't left yet, when the guest comes back, the waiter will explain the situation to the guest, and finally the guest will have to pay compensation. When working with domestic servants, I also learned that every employee should have a sense of safety, and waiters should know general fire protection knowledge. In addition, waiters should know more about this old place and this city, and provide more unexpected services for guests to make them more satisfied.

From the internship in the housekeeping department these days, I can realize that the workload of the housekeeping waiter is very heavy. On the other hand, the foreman, supervisor and manager of the housekeeping department all started from the grassroots waiters and stepped up step by step. They are very familiar with and skilled in grass-roots work. The supervisor personally showed me how to make the bed, which was very quick. And whenever the hotel receives important guests, it is usually the supervisor or even the manager who cleans the room himself without any negligence. From here on, practice and details are very important things that run through every employee of the hotel.

On the last day of internship, the front office manager will lead the team. First of all, the manager and her three supervisors introduced the work scope of the front office to us respectively. The front office of the hotel consists of three departments, namely trailer and luggage reception, reception and business center. Trace control is the internal and external transfer of a floor and a room telephone, and it is also the XX in the hotel, providing all aspects of consulting services for guests; Luggage reception is mainly to provide luggage handling services for baggage students and guests. There are many places to pay attention to here. For example, when you get on the elevator, you should guard the elevator and let the guests get on first. When you get off the elevator, you should come out and guard the elevator with your hands and then make a "please" gesture to let the guests get off the elevator. Often seemingly ordinary things should be taken seriously. The front desk is the place where guests check in and check out when they leave the hotel. At the same time, the computer network at the front desk is also connected with the public security organs and has advanced electronic equipment. Once the identity of the guests staying in the hotel is abnormal, the hotel and the public security organs will keep abreast of the situation and take early action. The main services provided by the hotel business center are business, such as printing, copying, fax and translation. In addition, there is a shredder, which can keep the business activities of guests confidential. The manager also asked us to solve an embarrassing problem for the guests to understand the emergency ability of the front office staff.

Through this internship, I really learned a lot of practical things, which I just can't learn in the hotel management class. Although I knew that the hotel industry paid great attention to practice and details before class, I didn't expect that the details in the hotel would be so detailed that even the items were laid down. What I learned in my internship is the working skills of a grass-roots waiter, and I have mastered them all.

The internship experience of hotel staff (2) Just one month's social practice passed quickly, and my first job ended like this. I learned a lot, felt a lot, and realized a lot during the month I worked in XX Hotel. During this month, I also learned something that will benefit me for life. The first practice, the first job, made me understand that we are just flowers in the greenhouse now, and we have not experienced any wind and rain, so when we transplant them outdoors, they will wither. Therefore, it is necessary and necessary to participate in social practice activities. In this way, when we leave school, we can better step into society, get in touch with society, understand society and join society. Practice also allows us to broaden our horizons in society, increase our talents, and define the goals of our future life. Society is a big classroom, let us learn, educate and inspire, and lay a solid foundation for our future life.

Working hard in the hotel all day, facing the same thing and doing the same thing every day, is really boring and hard. I really understand that it is really not easy for parents to earn money at home.

What impressed me most about this practice is interpersonal communication. Everyone knows that interpersonal communication in society is very complicated. I think it's hard for everyone to say clearly. Only when you have experienced it can you understand it and have a profound experience.

The hotel is like a big dye vat. People get together for work. Everyone has his own thoughts and personality. It takes a lot of skill to get along with them. If we can't change anything in communication, then we must adopt various methods to adapt to it. This internship has taught me a lot, but the most important thing is that I have made great progress in dealing with people and how to deal with interpersonal relationships. At the same time, in this practice, I deeply realized that in the process of practice, we Qin Yingren are hands-on, constantly pondering, constantly learning and accumulating. Ask more questions if you don't understand, consult more teachers, communicate more with colleagues and cooperate more.

A hotel has many managers, just like the leaders of our school and the class cadres of our class. If you want to be a good manager, you must have your own good management plan. Manage each of your employees with new management methods. But in terms of management methods, you should have different management plans for different employees, so that your employees will obey you.

At home, we have the care, care and care of our parents and live a carefree life. But only when you enter the society and take part in the work, no matter what kind of difficulties and setbacks you encounter, you must solve them yourself and bear them yourself. In this month's practice, I also learned to be self-reliant. Everything depends on myself, and now I can be independent even if my parents are not around.

In this month's practice, I almost gave up halfway. The monotony of work, the pain on my feet, the hot weather and the prickly heat on my body almost made me give up. But I survived, I defeated myself, and I can stand on my own feet.

I choose to study XX major, so naturally I pay more attention to things related to my major in this practice. Although I'm just a XX student in the kitchen, I'm really excited to apply what I've learned. In school, the practice time is generally less, and most of the majors I have mastered belong to the theoretical part, which is sometimes not used at all in practical operation. This makes me understand how to combine my theoretical knowledge with practical operation is a very important link. So we should learn our professional knowledge better and lay a more solid foundation for our future work.

Internship experience of hotel staff (3) During my stay in XX, I was lucky enough to come to XX Hotel for internship. On XX, XX, XX, we took the school bus to XX Hotel for an internship. Before the internship, we had come here for an interview and assigned positions. A * * * has XX students as interns in XX Hotel, XX students are assigned to Housekeeping Department, XX students are assigned to Catering Department, XX students are assigned to Front Office Department, XX students are assigned to Mobile Force, I am assigned to Housekeeping Department, and my position is flight attendant. At noon on XX, we took the school bus to XX Hotel, and then the assistant human resources director of the hotel took us to the staff dormitory. It has a history of more than 20 years, so it is a bit old-fashioned. Although the dormitory conditions are poor, I will stick to it. In the afternoon, the training was divided into three parts: first, the pre-job training of the personnel department, which mainly introduced the general situation of the hotel, and also trained us on staff literacy and hotel management system, which gave us a general understanding of the work; The second is fire safety awareness training. The hotel specially arranged the director of the security department to give us a lecture on the spot, which gave us a deeper and more systematic understanding of hotel safety and fire fighting knowledge. The third is business skills training, which runs through our one-month practice, and the department heads provide us with uninterrupted skills guidance. First of all, the staff here introduced the general situation of XX Group and its member hotels, and introduced the senior management of the hotel. After that, they conducted fire safety training. The manager of the fire department enthusiastically and patiently taught us how to prevent and deal with unexpected accidents, which made me learn a lot of protection knowledge and enhance my safety awareness.

On XX, XX, XX, we continued to receive training. In the morning, the head of the housekeeping department taught us how to tidy up our appearance, how to use polite expressions, our work tasks and procedures, rules and regulations and matters in our work, and some basic service skills. Although the training was only a short morning, I gained a lot of knowledge from it. During the training, I not only learned the etiquette that a tourist must have, but also learned the correct movements and walking postures to greet and guide the guests. Although these are so simple to others, you can master them without learning. But in the four major hotels, your every move will affect the image of the hotel, so every detail should be standardized.

In the afternoon, the main content of our training is how to clean and decorate the room. When I learned that this training was, I felt a little ridiculous. We have studied for more than ten years and made a bed for more than ten years. Do we need training? However, when a room attendant showed us, I was shocked. Every step of making a bed in a hotel has requirements! The whole process of making the bed, including throwing sheets, covering the quilt, flattening, "three in one" and pillowcases, must be completed within three minutes. First of all, it's hard to shake the sheets. The general requirement is to complete it and ensure that the center line of the bed sheet coincides with the center line of the whole bed. In order to practice this step well, I have been practicing for a whole day, and my arms are too straight to move. Step 2: wrap the sheets in corners, and neatly wrap the sheets into the upper and lower mattresses. We were asked not to let there be a gap between the sheets and the mattress when wrapping, otherwise the sheets could not be kept flat. Next, start to cover the quilt. This is also very particular and skillful. Just match the quilt with the corners of the quilt cover and throw it hard a few times. Others can be combed in detail. It should be mainly that the center line of the quilt should coincide with the center line of the sheet. This is the "three in one" in the process of making the bed. After that, the last step is to put the pillow in the pillowcase, keeping the full side facing the end of the bed, and the opening direction of the pillowcase is either facing the wall or the window.

I found that the job of the room attendant is not just to make the bed. Our first task is to clean the guest room. There are certain rules to follow when cleaning the guest room. First of all, knock on the door when entering the room. The first step after entering the door is to open the window and then pick up the garbage and throw it away. Next, we will start making the bed. We should take away the quilts, sheets and pillowcases used by the guests and replace them one by one according to the bed-making procedure. After all this, we began to clean. It should be noted that wet cloth generally polishes wooden furniture, while dry cloth polishes furniture made of metal and glass. Every little place can't be turned over. On the whole, the polishing sequence is cyclic. In the whole process, we should put all kinds of furniture and utensils back in their original places and check how many daily necessities are consumed in the room. Very detailed things, such as putting the mobile phone in the middle of the bedside table, how to orient the pen on the post-it notes, and how to squint at the mirror to check whether it is clean, should be taken seriously during the whole cleaning process. After cleaning, vacuum the carpet. Here, let the suction port of the vacuum cleaner move along the texture of the carpet, so that the carpet can be cleaned without damaging it. The last step is to replenish the items consumed in the room. If there are any missing items, they must be recorded and reported to the supervisor. As an intern in the housekeeping department, you must have a strong sense of safety and know the most basic knowledge of fire control. In addition, we should know more about the hotel and the city where we are located, provide more unexpected services for our guests and make them more satisfied. For this reason, I consulted a lot of information about safety and hotels. XX, XX, is the first day of XX and my first day at work. My mood is both excited and nervous. I have confidence in myself, and I will try my best to do it. This position is a bridge between hotels and guests in Taiwan Province. Because we spend the most time with our guests, the quality of our service directly affects their impression of the hotel. The main duties of the reception desk team are to greet guests who are staying for the first time or coming back from abroad with smiles and greetings at any time, to see them off, to serve every guest in need when hotel accommodation encounters difficulties, to register foreign visitors and to assist the health team. Although this job looks so simple and inferior, I can experience a strong sense of service and hospitality in my work. Standing in XX Hotel, a strong sense of responsibility will surround you invisibly. Just like welcoming the elevator, although it seems simple and useless, it is because of a simple "good morning, sir!" " "or" good morning, sir! "A sunny smile, an extremely concerned look, these basic actions and simple greetings are all very intimate services to the guests, which enhances the image of the hotel in the hearts of the guests.

The surge in passenger flow during XX period has brought many business opportunities to XX Hotel. Almost all the rooms in this hotel are full. People come and go in the hotel, most of them are foreigners, including XX group, XX group and XX group, which is a huge challenge for me. Many foreigners speak nonstandard English and their English ability is not high. Sometimes communication is difficult, but I won't give up. I am determined to serve them. I want to use body language. In many cases, I can communicate with them to meet their needs, and the guests will feel very satisfied. This is a great encouragement and support for me.

From XX to XX, my class is the middle class, and the time is from 3: 30 pm to 12: 00 pm. Every day others go to work, I sleep, I sleep and others go to work. Get up and get ready for work, so there is less time left for personal control. From XX to XX, my shift is early, and my working hours are from XX in the morning to 3: 30 in the afternoon. I get up at six o'clock every day, although it's a little early, but I can insist on it myself, and I don't leave early without being late. Although the tedious work is repeated every day, it seems boring to just help the guests press the elevator and register the guests in and out every day, but the work cannot be sloppy. A small mistake of yours may bring great trouble or loss to the hotel, so you must do it seriously. I have always depended on my parents' income. After work, I know that my parents earn money very hard, so I should start to consciously cultivate my financial management ability. I saw many foreigners communicating with them. I found that my English level needs to be improved, but after this exercise, my spoken English has improved a lot.

I learned from the practice in the housekeeping department in these two months that the workload of the room attendant is very heavy. In addition, the foreman, supervisor and manager of the housekeeping department all started from the grassroots waiters step by step, and they are very familiar with and skilled in grassroots work. The supervisor once gave me a demonstration of making the bed himself, and it was very quick. And whenever the hotel receives important guests, it is usually the supervisor or even the manager who cleans the room himself without any negligence. From this perspective, practice and details are very important things that run through every employee of the hotel and grow up under the guidance of leaders. I am very grateful to the leaders for their dedication to me.

Internship experience of hotel staff (4) XX, XX, XX, this is a special day. On this day, I walked out of the school gate with expectation, fear and helplessness ... It was an indescribable feeling, an indescribable mood ... just like a newly hatched chicken, even worse than that chicken, because that chicken was at least taken care of by its hen.

Just entering the society, I don't know how to deal with many things and how to face them. Sometimes you can only wait for time to give yourself an answer. I still remember that when I came to XX Hotel for an interview, I didn't have my own ideas, my own opinions, and I didn't even know what department the hotel had. So I came here for an interview with my classmates in a daze, and then I was admitted here, and then I came to work. I started my internship on XX, XX, XX. I don't know why I came. It may be because of the requirements of the school or because I have no choice. Fortunately, I know what to do and I have to do it well!

The first 20 days, the first three days were induction training, then the hotel room was opened and closed every weekend, and the days passed unconsciously for a long time. I clearly remember that in the 23 days on the floor, we all went out early and returned late, and every colleague was working hard for the opening of the hotel. A room, from inside to outside, from top to bottom; A villa, from the room to the corridor; An area, from houses to green belts; Every corner of the hotel has people's footprints, and people's marks are branded in this way. There are many things in a room, and every corner should be cleaned, including wardrobe, refrigerator, writing desk, revolving door, etc., and these are all made of wood, combined with the customs of Naxi nationality, and there are many Xiao Mu squares. At the beginning of land reclamation, I was responsible for cleaning Xiao Mu's grid every day. When I think of those scenes, I hold a small cup of detergent in my left hand, and my right index finger is wrapped in a piece of cloth, so I immerse myself in the potion and dig out those small squares. After a long time, you can see the bloodshot of my fingertips, the pain in my cone, and the tears swirling in my eyes. ...

At that time, I was very confused … because I was unwilling; Because it is dull; Because of fatigue; Because what we think is different from reality. There are no wonderful scenes in five-star hotels, only trivial things and sweat. The excuse I give myself is that I wish I had started my business.

So no matter how tired you are, work hard every day. I hope the opening day will come soon!

Oh, dear! It's time for XX, XX, XX. I was assigned to PA, thinking it would be much better to move to another place, but I just found out that it was not. Still the same cleanliness, do a good job in the hygiene of all departments' offices, all the corridors in the logistics area and so on. As always, only one staircase was completed in the first three days of coming to PA, from the first floor to the second floor of the hotel. Then there is the hygiene of the hotel staff locker room. Every piece of land, every ceiling, every lamp and every toilet should be carefully cleaned. On the last day of working in PA, I worked as an administrative office. Look at the layout, carpet and decoration, and you will know that it is a hotel-level management, even the workplace is different. Ah, full of envy, I hope this can become my home!

It's been a long time since I vaguely promised to be a clerk in the laundry room that day. The internship has come to an end. In retrospect, ups and downs, life is a taste. It is good to describe it in two words-enrichment.

The first day I went to work in the laundry room-XX, XX, I will never forget the scene of that day-I thought I wouldn't go to work in the laundry room, because I had some problems in conveying the contents of the meeting at the morning meeting, so I still prepared the detergent for the day as before and rushed to the hotel to open up wasteland. As a result, I was stopped by the housekeeping executive housekeeper and told me what I was busy with. I asked if I agreed to work in the laundry room. In this way, I was confused and a classmate of a hotel management class was assigned to the laundry room, and my laundry career began. I just went to the laundry room and didn't know anyone, even the students in the hotel management class, so a brand-new environment, a brand-new job and a brand-new life. At first, I didn't do well in the laundry room, because I didn't know anything, even the most basic office software, such as Word and Excel, not to mention other hotel management systems, such as PICC, Opera, personnel attendance system and so on. Fortunately, my first manager was very patient. He has a legendary name-Zhang Dahai. He is as famous as his name. He can cover everything. He has never seen him angry. He is patient in everything, even to his subordinates. If you ask him many times, he will still tell you the same question. But the saddest thing is that he seldom talks. He can't say anything unless he has something to tell you. In hotels, especially in small departments such as laundry rooms, clerks play a role in assisting leaders to do a good job. But apart from the problem, I am still a problem. Too many times, I can't stand it myself, and I wish I had a hole to get into. But he has been teaching very well without a single complaint. Besides, I was supervised by him every day at that time. He will remind me what to do today and what materials or documents to hand in. So I don't have to worry about what I'll leave behind. But I still cry when I'm angry with him. The first time I was angry with him, I cried because one morning he asked me to make a document. After eleven o'clock, he said I could go to dinner when I was ready. But who knows that I didn't have lunch until after one o'clock in the afternoon, and I was still angry with him at that time, which made me eat nothing. But looking back, it was because of my inefficiency, because I didn't understand it, and because I was stupid and didn't think of going to dinner before continuing my work. Ah ... Really, it's funny to think that I'm being wronged now.

As the days passed, my life and work continued, but after a long time, my colleagues in the laundry room and I were familiar and unfamiliar, because people came and went, resigned and re-employed, and the staff basically changed every month. Manager XX is one of them. I still remember his sudden departure. The day after we knew he was leaving, that is, on XX, XX, XX, he left. Because when he is around, I can ask him for advice on everything I don't know. His sudden departure caused great confusion in my work. Every day is empty, just like a lamb that just left the ewe, stumbling and drifting with the flow. But there is no way, the sun will rise and set, so I gradually get used to doing a lot of things by myself. Grow up slowly and become independent slowly. ...

Because I am lively by nature, as long as I am in the laundry room, I can always hear my laughter and laughter, which is why I can get along well with my colleagues. Although there are times when the work is not satisfactory, on the whole, it is still quite good and the days are quite fulfilling!