How hotel etiquette reflects corporate culture

Hotel etiquette includes but is not limited to: reception etiquette at the front desk, telephone etiquette, guest room reception etiquette, dining etiquette, customer reception etiquette, celebration etiquette, etc.;

No matter which hotel, basically All cultural concepts are services, some emphasize family warmth, some highlight business convenience, and some promote luxury and nobility. Different customer positioning determines different standards for service specifications, processes, and detail requirements. Etiquette norms must reflect the core part of cultural concepts and highlight distinctive personalities. The service characteristics of each hotel are different just like the personality of each person. Find out the characteristics of your own hotel, whether it is first-class facilities, simple decoration, or catering features and complete functions, find out the places that are more obvious differences from competitors, and integrate Enter the work process of reception service;

Etiquette reflects the service characteristics. When the service personality is found as mentioned above, the etiquette standards for treating people should be improved to reflect luxury, conciseness, meticulousness, and extended value-added , and other service contents, with respect as the expression, speed as the process, consideration as the background, ensuring effectiveness as the result, and standardizing the implementation of service actions and attitude standards.