Hotel advanced deeds materials

Advanced deeds of hotels (3 selected articles)

In our daily study, work or life, we have used behavioral materials more or less. Deeds materials are used to praise the advanced and set up typical written materials, so that the broad masses of cadres and people can see Si Qi and follow suit, and truthfully record and reflect the outstanding deeds of advanced collectives and advanced figures emerging in their work and study. I believe that many friends are very upset about the proposed deeds. The following is the advanced story of the hotel I compiled for you, for reference only. Let's have a look.

1, the senior story material of the hotel, is an excellent "strong woman".

Who is it? who is it? It goes without saying that she was called "Lucy" (a pseudonym) by her clients. ...

Without work experience and equal salary, she is just an intern who has never left the university, but all this is not important to her, even if it is from scratch, her work is as beautiful as her life!

First of all, I have to start with her serious and responsible work. In the duties of floor attendant, the management of linen is relatively difficult, because there are more interns and part-time students at this stage. But in the workshop she is in charge of, never a piece of linen is lost. The workshop is clean and tidy, the articles are placed in an orderly manner, and the labels are clearly displayed. Although the responsible area has a high housing rate, it is equally excellent and can complete daily tasks with good quality and quantity. Until today, in the hearts of colleagues, there is such a story.

On one occasion, due to the high occupancy rate of other floors, she had to jump to other floors (cleaning), but after her work task was completed, she still thought about her workshop and came back to count the linen, fearing that her colleagues were not familiar with the storage of her belongings and repeatedly told her colleagues where to put them ... She didn't leave until she helped to tidy them up.

Work requires active and passive acceptance of arrangements, which will only dampen our enthusiasm. Only by working actively can we give full play to our intelligence and do a good job. Whenever the daily tasks are completed, she will never be idle. Wet wipes and buckets are not her clothes. The empty room has been cleaned, and she plans to clean it. She is ahead of the others. It was her first thought that she could take the initiative to share the worries for the leaders and what the superiors did. Before the order was given and the leader arranged it, she had already done it in advance.

A warm reminder, a care. "Mary (pseudonym), my linen changed, you go and change it! Otherwise, there will be many people waiting in line in the future ... "In her workshop, there is a unique" warm reminder ". Colleagues who have seen it deeply feel her concern and care. "Dear you, after a hard day's work, I hope you can come to this workshop easily and happily!"

It is dangerous to think without learning. It is for learning, and the world is ever-changing. It is terrible not to learn. As an intern, although she has learned a lot of theoretical knowledge at school, she takes notes most seriously every time she has on-site training or morning meeting. Open the same meeting minutes, needless to say, you can find her at a glance-more than one notebook has been recorded in full text. Besides studying grass-roots services, she is also interested in management knowledge. When the head waiter is in a meeting, you will never think of her and enthusiastically act as an observer.

Greeting customers, colleagues and leaders and giving her a seat is the most basic courtesy in the service industry. Although we meet every day, she is really polite. "Please, hello, thank you, I'm sorry ..." I can hear such words from her every day.

Second, be self-reliant and not to be outdone. In her words, "I am no worse than others" shows her confidence and optimism. She can take an active part in group activities, and she signed up for this song and dance performance. Although the result is not satisfactory, it is also a success that cannot be ignored to have the courage to face failure. For her, happiness is very important, and work and happiness always leave a smile.

The 908 customer personally left a thank-you note to encourage her to continue her efforts.

"Although it's my first time to stay in this hotel, the excellent service of your hotel deeply touched me, especially the intern named Jiao Jiao. During my three-day stay, I was very moved. When I told her that she needed help polishing her shoes, a pair of discerning shoes was placed in front of me in less than five minutes, which moved me so much that I couldn't help writing this thank-you letter to urge the hotel leaders to praise such employees.

And she can unite and cooperate, and is a good sister around her. Although she is separated by a floor, she will not forget her sisters when she finishes the task. As soon as she heard the sound of "robbing the house", it goes without saying that she was already helping. "Jane, have you finished cleaning? I'll come and help you right away ... "It is she who has contributed to a group of harmonious teams and a group of cohesive teams.

JJ's name has long been known to customers, and long-term residents on the 9th floor12nd floor have already remembered her name. "Did Lucy go to work today?" Customers can't see her and greet her with the same concern. Is it family? Is it love? Is it gone? You know, her words and deeds about long-term residents are firmly in her mind, what kind of drinks she likes, where she likes to put a small piece of soap, what angle she likes to watch, what TV programs she likes to watch ... she knows it like the back of her hand.

Everything is self-evident, but all the words can only express a microcosm of her. I believe. There is no reason not to recommend her as an excellent employee this month. who is it?

She is the "Lucy" that our housing management department has always recognized for everyone.

Hotel senior story material II. I have been working in the hotel since June 20 1 10. I left the hotel in February 2005 due to the delivery date, returned to the front desk of the hotel in March 2007, and moved to the business center in August 2010 due to the needs of the hotel.

I have worked in the hotel for so long, but I have not made great contributions to the company, nor have I achieved particularly gratifying results. I just try my best to do my job well in my post and complete my duties as soon as possible. During my work at the front desk, I asked myself to do the following: first, work and rest in strict accordance with the requirements of the hotel to help new employees get familiar with the hotel as soon as possible and enter the working state as soon as possible; Second, try your best to cooperate with the work of various departments to ensure the perfect communication between the last link and the next link of your post; Third, cooperate with the front desk team to do a good job of guest reception.

Our hotel is a four-star foreign-related hotel. At the front desk, we witnessed the performance of the hotel as a window enterprise in Baoding. I remember a Hong Kong guest who checked out at the front desk in a hurry in the morning and left the store. When we cleaned the candy paper and ashtray at the front desk, we found a passport left under the front desk. I found it was a guest who had just left the store. I had a hunch that this would bring great trouble to the guests, and then I contacted the guests according to the mobile phone number left by the guests, but it was a foreign phone, and it was turned off. Then I had to contact the guest's visiting company "AVIC Phaeton", but because of the lack of relevant information, I could only find the office staff. During the inquiry, the company staff mentioned that the guest may have gone to a unit in the entrepreneurial center. I called the company through 1 14, and I found Mr. Lin who left the store as I wished, but I didn't find my lost passport. Later, the hotel concierge handed the passport to the guest. The guest was very grateful and asked for money and things, but we politely refused. The guest said that he would definitely stay in this hotel next time and recommended this hotel to his friends. There is a saying that we need to be careful because our guests are careless. I think meticulous service and good teamwork may be the ultimate goal of our service industry management.

Summarize your own experience, learn from others, try to do your work faster and better every time, improve your work efficiency as much as possible, get along well with your colleagues and cooperate happily. I think the company's evaluation activity is also to convey and explain to every employee that as long as you pay and do your job well, you will be rewarded. I firmly believe that my future work will be better. The development of international clubs makes us grow, and our joint efforts make the hotel more brilliant.

Story of excellent hotel staff: Today, I am very proud to speak on the stage as a representative of advanced staff. In the first half of the year, I made some achievements in my work, which not only benefited from the support and tacit cooperation of my colleagues in the department, but also benefited from the excellent team atmosphere of XXX Group and the influence of Hongye Ceramics' responsibility concept. Here, I would like to express my deep gratitude to all the leaders for their cultivation and love, and to all my colleagues for their support in my work!

Under the influence of the group's enterprise spirit of "taking risks bravely, self-pressuring, creating opportunities, and extraordinary development", during the half year of my business work, I seriously studied my business knowledge and constantly improved myself, both ideologically and professionally. "Work hard, learn with an open mind and serve the company better" is my job responsibility. Therefore, as a young employee of Yuan 'an Hongye Ceramics Co., Ltd., I should contribute to the realization of the same goal of the company.

We can't forget that without the development of enterprises, there will be no happiness of small families, no glory of enterprises, and no career achievements. Enterprises are closely connected with us, and we are gathered here not only as a means to make a living, but also with gratitude. Obey the leadership, obey the command, eliminate the antagonistic relationship with the superiors with gratitude, be loyal and conscientious, make selfless dedication, and resolve laziness and carelessness in work with gratitude. Abandon the big and the small, abandon the interests for justice, and put the interests of enterprises first with gratitude.

As macro entrepreneurs, we should think about the source of drinking water and treat our work well. Do something grateful to give back to the enterprise and serve the society with gratitude. Only in this way can we realize our own value. Our work is ordinary, but sometimes greatness lies in ordinary. However, in this ordinary service post, many touching stories have emerged, showing the extraordinary youthful style of our Hongye people.

I remember a famous person saying, "There is only one life. When I leave this world, I will not regret wasting my time or doing nothing. " . Similarly, the company also gave each of us a platform to show ourselves. You can't just put yourself in the narrow circle of "ego". We should take it as our responsibility to build a new and powerful Yu Anan Hongye Ceramics Co., Ltd.

Although our work was recognized by everyone in the first half of 20 1 1, we were honored to be awarded the honorary title of "excellent employee" in the first half of 20 1 1. We can't be complacent and complacent. This year's goal is waiting for us to join hands with Qi Xin. We should make persistent efforts, climb high and look far, climb the peak again, and strive for the all-round development and climbing goal of the company!

Finally, I wish you all smooth work, good health and happy families!

Hello, everyone. Today, I am honored to be rated as an outstanding employee of the Food and Beverage Department. I am also very excited and proud, because the reason why I have today's achievements is inseparable from the usual care and help of leaders and colleagues. At this moment, I don't know what language to express my feelings. Xx Hotel, a warm and happy family, I grew up for 9 years and witnessed its ups and downs. There were laughter, tears, bitterness and sweetness along the way. Today, she is thriving and thriving. It is because of her that I have honed my will today. Today's honor is the affirmation of my leading colleagues.

Looking back, scenes of the past come to mind. Every day, I am alone in the sky, in the wind and in the rain. I once remembered that the hotel had a very important reception task in those days, so I couldn't get off work normally, and the children at home were left unattended, so I had to leave them alone at home. When I left, I just said "baby" and obeyed. You play at home alone, and mom and dad will go home after work. Looking at the child's immature expression, I was very entangled in my heart. I smiled at the child with tears and left. I was very ambivalent and unhappy all the way, and felt that the child was too pitiful. I dare not think about what will happen to my children at home alone. I want to go to the hotel unconsciously, watching my colleagues' intense and orderly work, and feel that I should adjust my mentality. Since you have chosen the hotel profession, you should do well, give up your family and take care of everyone.

It's time to live up to the trust of the leaders and not to think too much about the work at hand, so I started a new day's work. As time went by, I forgot my worries and worked late. After work, I hurried home, thinking about my children alone. Anxiety has returned, and I finally got home. When I saw that the door was unlocked, my heart was in my throat again. When I went out, the door was clearly closed and I didn't have time to think about it. I jumped into the house and saw that there was nothing unusual in my home. My daughter has fallen asleep on the sofa. At this time, I can't control myself anymore. My tears fell, thinking that my daughter didn't know she was waiting for her mother at the door. Fortunately, my daughter didn't go out alone, and she didn't meet any bad people, so she didn't dare to think about it. How I blame myself for not taking good care of my child as a mother and abandoning her for work. At this time, the child woke up. When she saw that I seemed to forget my previous unhappiness, she threw herself into my arms and smiled happily. Looking at her innocent smile, I was a little relieved and held my daughter tightly in my arms. ...

As a cashier in a restaurant, I know my responsibility is great. Every day, I not only receive every guest who comes to order food, but also do every checkout work accurately. The bar is a window of the restaurant. My words and deeds are directly related to the image of the whole department, and it is also an example for other employees. Cashier's work is really complicated, big and small, and both are indispensable. It can be said that it is the central link of the whole department when receiving the work task. First of all, I have to get in touch with the chef at the first time, and then tell the chef. Then I have to communicate and coordinate with the lobby foreman, arrange the shift reasonably, and do a good job in every reception. The reason why we should keep a clear head, full of emotions and optimistic attitude every day, and don't mix other thoughts into our hearts. I remember once, the guests in the restaurant left one after another, leaving only one private room in full swing, about 65438+. Walking on the "eight" road, I suddenly squatted in front of the bar and said loudly: the waiter pays the bill. I quickly greeted him and said, "Please wait a moment, sir", and then ordered others to pour a cup of tea to sober up the guests. Suddenly, the guest suddenly got angry and said, is there a discount? Call your manager. At this time, I patiently explained to him and told him what a discount was. Unexpectedly, the guest took out a stack of money from his bag and threw it at me and said, "Take it." I was very sad and wronged at that time. I thought the guest must be drunk, so I shouldn't care about it, and I can't care about it. I had to bend down, pick up the money one by one and say to the guests with a smile, "Thank you!" " Then give the change and invoice to the guest. Who knows the guest left a dollar when he left, and left without saying anything. What does a dollar mean? I think it is very weighty, because the guest's satisfactory departure is his affirmation of my work, and a dollar is my encouragement, which makes me more confident and confident. This is the purpose of service. Walking on the way home, everything that happened before echoed in my mind, and I was secretly pleased. Suddenly I feel that this job is very meaningful and important to me. I have no worries and don't want to give up.

Now I feel extremely honored. Although the honor is for me personally, I feel that I am just a representative of many hotels that have not won this honorary title with me. Any guest's praise and praise are closely related to the efforts and sweat of members in different fields of the hotel. Therefore, I sincerely want to say, "Excellence belongs to me, it belongs to all the staff of the hotel." I didn't make a great contribution to the hotel, and I didn't make any gratifying achievements worth showing off. I just try my best to do my job well in my post, try my best to complete every reception, sum up experience and learn from it. I try to do my work better every time, get along well with my colleagues and cooperate happily. Nevertheless, my contribution has been recognized by the hotel, and this selection activity of the hotel has once again conveyed and explained to every employee: as long as you pay, as long as you do your job well, you will be rewarded. Therefore, I think working in a hotel is excellent, whether it's doing a good job in a down-to-earth manner, satisfying guests with a serious and responsible sense of service, or becoming the backbone of the hotel with excellent and solid comprehensive quality.

Being rated as an excellent employee this time is the hotel's affirmation of my personal work ability and achievements, and it is also an encouragement for me to work better in the future. I also firmly believe that my future work will be better. The development of the hotel makes me grow, the concern of the leaders makes me feel happy, and our joint efforts make the hotel more brilliant.

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