How to write the growth diary of catering department employees

1. As a grassroots manager, if you want to do a good job in management, you should first love this industry.

My father is also in hotel management and has been working in this industry for more than 20 years. With his love for the industry, he has been pursuing it persistently for decades. From him, I deeply felt that without the love for the industry, how could I continue to be an excellent professional manager? So love

love is the foundation of success.

2. To do a good job in grassroots management, you must have more than 2 years of practical work and experience accumulation.

After graduating from junior high school, he started working as a waiter at the bottom of the catering industry with his father, learning while practicing. Two years later, I started to do hotel management work independently. Since I had the original practical foundation, I became relatively comfortable doing it. This is due to solid practical work experience.

Three The strength of the team is the magic weapon to win.

Only when you have the ability to build and manage a team can you truly complete your tasks well. I think that to build and manage a team, we must first have core cohesion and be fair, open and fair in everything. Treating employees equally requires not only understanding each person's personality, strengths and weaknesses, but also caring for and caring for them like a parent. It is normal for employees to make mistakes, but employees who make mistakes must not be criticized or punished blindly. It is necessary to help employees get rid of their shortcomings ideologically, otherwise there will be a phenomenon of repeating old mistakes. So to correct an employee's shortcomings, you must first understand his strengths. While affirming the strengths, point out the shortcomings, which is relatively easy for employees to accept, and also makes employees recognize the leader's observation ability and leadership style. In turn, it truly helps employees ideologically and achieves twice the result with half the effort. Only in this way can we build our own team, and it is a team with core values ??and cohesiveness. Then managing this team well will come naturally.

Four. Repeat simple tasks and practice basic skills to achieve excellence.

Employee skills are the result of practice making perfect. The six major skills of catering employees require training, combining theory and practice. This requires managers to be proficient in business. Only managers who are proficient in business can convince employees and lead them to master and operate various skills proficiently. I think the skills of employees are not only for serving customers, but also a window to showcase the scale, grade, management and corporate culture of the company. As long as you practice the basic skills hard, you can become excellent.

Five. Only by instilling the concept of "customer is God" can customers be satisfied.

The concept that the customer is God is the service tenet of almost all service industries. However, this is not just a matter of shouting to achieve customer recognition and satisfaction. First of all, managers need to have such awareness, and then instill this awareness into employees through theory and practice, so that everyone can work together as one, unified in thinking and unified in action, and the results will be perfect. Customer satisfaction is our pursuit!

6. Hygiene is the soul

The sanitation work in the hotel should be placed at the front of all work. Good environmental sanitation and personal hygiene are prerequisites for customer satisfaction and need to be constantly adhered to. Managers must formulate a fair and effective health management system and supervision mechanism with clear rewards and punishments. Only by enabling employees to form hygiene habits can the hotel's work have a soul.

Seven. Lead all employees to sell

The ultimate benefit of the hotel is generated by selling products. Good sales techniques and skills protect the core interests of the hotel. Familiar with the products, understand the taste, know the allusions, understand the price, be proficient in sales, grasp the psychology, understand the customers, speak fluently, be friendly and friendly, have accurate positioning, observe meticulously, value for money, continuous learning, customer satisfaction, all-staff marketing, and get twice the result with half the effort ! ! !

8. Understand your customers, do marketing well, and you will have a good customer base.

Every employee can do marketing, the key is how to build customers. Understand customers, provide attentive service, be caring and considerate, act as host and guest, observe every move of the customer, serve until the guest opens his mouth, make the customer feel warm, natural, respected, satisfied with the guest of honor, appropriate language, detailed Work notes, fair benefit mechanism, etc.

Nine: Absolute obedience, dedication to work, vigorous and resolute, consistent on the outside and inside, neither humble nor silent, team spirit, and final success!