What is the knowledge of hotel personalized service?

Personalized service is called Personal Service in English, and its basic meaning refers to providing differentiated services with personal characteristics to customers, making them feel proud and satisfied, leaving a deep impression, winning their loyalty and becoming repeat customers. Personalized service should be truly reflected in the daily management and service of the hotel, not just in a specific project, a rule or a slogan. For enterprises, it is necessary to establish accurate and complete customer files, strengthen employee training, consolidate communication and assistance among departments, and constantly improve hardware facilities. As far as employees are concerned, they are required to be familiar with the hotel standardization process and operating rules of each post, familiar with relevant business knowledge, ready to help others, be good at understanding the real needs of customers, pay attention to details, and provide advanced and humanized services. Personalized service has no accurate definition and principle for hardware and software.

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