What does the hotel floor minister do? What's the point?

1, responsible for the hygiene, service quality and completion efficiency within the jurisdiction of this class; The morning shift must check all the rooms in the area every day and personally supervise the cleaning of the VIP room if necessary.

2, check the room maintenance matters, strictly control the number of bad rooms, maintenance rooms.

3. Strictly control and check whether the inventory, storage and consumption of floor cloths and supplies are normal.

4. Conduct irregular business and operation training for subordinate employees according to the requirements of the department, and constantly improve the quality, business level and operation skills of employees.

5, responsible for the area of health planning arrangements and supervision and inspection work.

6. Handle guest complaints and report to department manager and lobby manager. When you encounter something that you can't solve, you should inform your boss at the first time.

7. Consult the opinions of long-term guests regularly and handle the relationship between long-term guests and waiters.

8. Solve all kinds of disputes and internal complaints arising from work relations within the jurisdiction, and report major problems to the department manager.

9, do a good job in the area of fire prevention, theft and other public security work, to ensure the safety and quiet of the floor.

10, attend departmental meetings, truthfully reflect the work situation, and actively put forward reasonable suggestions.