Hotel customer service is abused by customers, what should I do?

If the waiter is unreasonably abused by the customer, should he take it back? There is no doubt that the answer is no. ? The purpose of the service industry is that customers are God, although we must be clear that it is wrong for customers to abuse unreasonably. But in the service industry. This is the rule. The consequence of offending customers is to lose customers. It is a critical moment to test the quality and ability of a service personnel to bear the burden of humiliation and be wronged. If the service personnel can correctly respond to the unreasonable abuse of customers and make a correct response, they can not only win customers, but also win respect. The grievances at that time can be made up by other means afterwards.

Scold the customer for a while, and of course you can get a temporary pleasure and excitement when you get it back. But as a service industry practitioner, it is very inappropriate to do so. It shouldn't. When abused by customers. The first thing is to imagine in your mind how to deal with this situation during normal training. You can keep the evidence. Reserve the right to sue unreasonable customers through video surveillance or the testimony and transcripts of onlookers afterwards, but be sure to control your emotions at that time. Because the dispute is completed on impulse, as a service person, you should have the quality and self-restraint in this respect.

Second, when you encounter such unreasonable troubles, you must contact and communicate with the higher authorities in time. Get help from superiors and competent departments.