How to do a good job in hotel front desk

How to do a good job in hotel front desk

Whether it is the receptionist, receptionist, cashier and other positions, they are directly facing the guests, which will directly affect the image of the hotel to a certain extent. Next, I sorted out the relevant contents of how to do my job well at the hotel front desk. I hope you like this article!

Clear responsibility.

When you arrive at your post, you should first understand your personal responsibilities, especially in hotels with unclear post boundaries. Knowing one's personal responsibility is convenient for dealing with all kinds of situations in the future, and it is also the basis for our better work.

Know your own operation process.

It is our most effective means to keep in mind the operation process of post work, especially when it comes to accounting operation. The bookkeeping process, handover process and event handling process should be clear.

Skilled in regional operation.

Some people say that it may take about two minutes from the time a guest enters the store to check in. In fact, if circumstances permit, software operation may be completed in less than two minutes. Of course, we don't just mean fast. What this means here is that we must be very skilled in the work we are responsible for, such as software operation, object positioning, order and so on.

Memorize each guest's name, preferences, etc.

Memorizing the surnames, positions, preferences and even telephone numbers of frequent customers is also an important aspect that we, as front desk staff, should focus on. Greet with a friendly surname, or if you know that the guest likes quiet or staying in the room, what will he arrange when he stays again, or if the guest likes pillows every time he stays, we will send them to him in advance when he stays again? I think most guests will like it. This is mainly an aspect that we should master carefully after entering the foreground role. In fact, many times we treat a person with our heart, and he will face us with his heart. It will also be of great help to our own work.

Understand the emergency treatment methods in the front office.

Different types of hotels and different business models may handle various events slightly differently in management. It is also a key point that we should pay attention to as a member of the front desk to understand the handling methods of various emergencies after joining the company.

Protect yourself.

Some people say, how can we protect our own safety? As a public place, the hotel's particularity determines the complexity of its people coming and going. We can't guarantee what kind of heart is hidden under a well-dressed mask ... As we said, we should know how to deal with emergencies and pay attention to our own safety. After all, we come out to study and work, so we will gain and lose, and we will gradually realize it in our work.